Need alternative to IBM (fka Softlayer)

Background
We run a game server hosting company which has been running since 2012. We currently rent roughly 200 dedicated servers from 6 different providers. We currently rent roughly 60 of these dedicated servers from WebNX. We've been with them for just over 7 years and I can safely say that they've been the best datacentre we've used. I know how important reviews are to a company; I feel that we've used WebNX long enough to write an honest review.

Support
We've had our fair share of rubbish support from datacentres in the past. WebNX definitely provides the best support out of all the datacentres we've used. During the past 7 years, I'd say the average response time for a ticket at WebNX was about 10 minutes. We've found the biggest issue with large datacentres is that their support teams are disjointed. This leads to issues which "don't fit the norm" taking a long time to resolve. WebNX is large enough to provide 24/7 365 day support yet small enough to provide genuinely good "straight to the point" support.

Reliability / Uptime
All the datacentres we've used have had some sort of major outage at some point in time. During the 7 years, there have been a couple of network outages at WebNX but the issues have always been resolved quickly along with good communication. Considering the number of servers we have with them, I'd say the uptime is incredibly high.

Hardware
During the past 7 years we've switched our server hardware roughly 4 or 5 times. It's as simple as contacting them letting them know what hardware you like, they provide a reasonably priced quote and in a couple of days, the server is delivered. I'd say on average, broken hardware is resolved in roughly an hour from us opening the ticket.

DDoS Protection
I'd say this is the downside of WebNX. They'll automatically nullroute the IP address if a DDoS attack is detected. The amount of time the IP address is nullrouted depends on how much traffic the attack is sending. It's not really a huge issue for us as we can quickly work out which one of our clients was targeted and then get migrate them over to a DDoS protected IP address. I'm hoping at some stage they'll provide onsite DDoS protection.

Price
They're very reasonably priced considering the support and customisation which they offer.

Network
WebNX's network is top notch. Nothing to complain about at all.

Keep up the great work WebNX! Would be great if you could get another datacentre setup in East Coast USA.

Hello Evey one
plz, be careful with the fraud server company.
30 % packet loss only 6Mbps speed you will get the whole operation to manage by one network admin.
mostly at night, he is out of the office.
support hardly picks the phone or reply any ticket.
sales are the same no reply at all .

Server Location: Johannesburg Ip address - 172.107.93.10 .
this speed test IP has more than 40 % packet loss.

Plz avoid this company

On my webhosting journey I started with free hosts (110mb.com) then graduated to Shared hosting ($1.99 oversold?) and then lowend vps to much more expensive vps and finally dedicated servers.

My clients/visitors are from Asia so I was searching for a host with good connectivity in Asia. Servers in asia are expensive so after a little bit of searching I found out that the next best thing is a server hosted in the west coast. That is when I found out about quadranet.com(This is back in 2011). They advertise their network before as the "Asia Optimized Network" so I gave them a try and it was indeed the best network that I tried. Quadranet had the lowest ping that I could get on all the servers that I tried.

My business grew bigger and bigger and I ordered more servers from quadranet. One of services I offer is VPN so it was really cool that they can even accommodate my IP needs. I got a lot of /24s back then (A lot).

5 years later on I started having issues with failing drives on my servers. I still like quadranet even with those hard drive issues but I moved some of my critical services to reliablesite.net because of the hard drive issues (And because their name says reliablesite nah just kidding ).

A bulk of my servers are still hosted at quadranet. I rarely had any issues and if I do need support they really respond fairly quick. When I say I rarely had any issues I mean really rare because most of my servers are running for years without downtime.

Fast forward a few years later, I moved my critical services back to quadranet because I love their service. business has slowed down so I need to cancel some servers because I just don't need them anymore.

And then here comes 2020 and the pandemic. This is the year that it really went bad maybe because of the pandemic and the support engineers are not allowed to visit the DC, I don't know.

But quadranet's network has been really bad. Frequent lost of connection. Q4 of 2020 they had an un-announced maintenance on their network which lasted for hours. They said it was announced but I never received any email so whatever. And then another maintenance. Despite the maintenance network is still.. well "Shi*ty.

I cancelled some servers and move my services to another provider. I still keep some server just because I still trust them.

And network is down again.

I cancelled a few servers again. They even offered me a free 1 month service just to keep the service. which I declined.

And now 2021 network is still spotty. frequent disconnections here and there.

I opened another ticket asking them if there are issues with their network again. And you know what the support did? He rebooted my server without any warning. WTF!!! I mean yeah when you have a problem with your PC and you call for support sometimes they would ask if you turned it on and off already?
But why wont you ask me first if its ok to reboot it.
I can SSH just fine to the server so the server is fine its just the network is having issues. rebooting the server wont fix your network.

And they said it was blah blah blah that their system noticed it is not responding.
I cant copy paste their response anymore because you know what they did?
They fluffing deleted my support ticket.
When I asked why? They said it was a mistake. Really? Their delete button has no confirmation that you want to delete a certain ticket?

I completely lost faith on quadranet now. So I moved some services again and requested a cancellation. And after reviewing my services. I found out that the server that I cancelled which they offered me a free month of which I CLEARLY declined is still there and I got billed this January.

I sent a ticket asking for a refund to a server that I am no longer using which I already asked to be cancelled which they did not. (They can clearly see that on the bandwidth logs)
I believe it is not my fault if they did not cancel it. I mean I asked for a cancellation. They offered a free month. I clearly declined. Now whose fault is it if the server was not cancelled?

Well now I am scared because I am still on the phase of moving my services to another host.
I am afraid because they might just delete my servers and say it was a mistake too. Maybe I'm just paranoid.

So my rating?

Support 2/10 - I am still generous here. because I know they are trying to do it right. Its just not enough
Service 4/10 - I believe I reviewed them before and gave them a 9/10 but it is down now.
Value 3/10 - Prices have stagnated. There are better offers now out there.

Will I recommend them? For non critical services I still might use them but if you want a better service just look elsewhere.

Its like 10 years of hosting and its sad that it must come to an end like this. Thanks to Dustin whose always been there to accommodate my requests at Quadranet before (https://www.webhostingtalk.com/member.php?u=252125) I dont know what happend but since Dustin was gone it was never been the same at quadranet. Lol maybe just a coincidence or maybe there is a story behind it.

Looking for a $30ish price range server with 2TB+ Raid0, 24GB Ram.. i5-6xxx or equivalent. Network quality is not important, using for computations.
Any suggestions?
Thanks.

I have been hosting my sites on my current hosting company for 7 years. TBH, I am happy with them most of the time.

Since they were sold to another company, the tech support is getting worse. Each time it takes a long time for them to figure out what's going on. They always said the problem is on my side. But it turns out all the issues I complained locate on the server side. I had enough with those offshore tech support.

The second thing is: on my current plan, the server blocked a lot of proxy/Tor access, maybe for anti-spamming or whatever. And host-tacker shows some "HostNotFound" results, which I have not seen it from my friend's sites (we both run the same type of sites). So I lost some traffic as well.

That's why I am thinking to move my sites out.

My site is not big. Currently, I have 2500-3000 unique visits/day, and bandwidth/m is about 700 GB. I am thinking to try a dedicated server plan this time. Then I will have the faster page loading speed, which means better SEO, I guess? Hopefully I can get more traffic and more visits. And I won't get bothered by bad neighbors any more.

I checked a few dedicated plans, can you tell me what these mean? esp WAN uplink and LAN Uplink? Should it be included in total bandwidth?

1,000 Megabit WAN Uplink
1,000 Megabit LAN Uplink
25,000 GB Included Transfer

I read some articles about Dedicated IP vs Shared IP. It seems Dedicated IP is better than Shared IP. But for a small site like mine, do I really need a dedicated server?

I am thinking of mojohost as some friends recommend them. Do they have a coupon or I can negotiate with them for a discount?

Any advises are appreciated.

Hi there,

Can people recommend premium dedicated server providers who take uptime seriously and offer IPMI, redundant power, private networks, EPYC Rome configurations with NVMe, etc?

We don't need uncapped public network interfaces -- 25TB total between all our servers is fine, but the private network needs to be 10G+.

We used to use SoftLayer before IBM bought them. We're currently hosted with a very premium provider in Chicago but we're not getting the service we used to get there.

OVH's latest "enterprise" dedicated configurations (HG) look pretty good but... has anyone used them? Is OVH decent?

Thanks!

helo
anyone face similar issue like me the dedicated server suddenly completely down.. after some complaining to the support.. all raid disk cant access and no partition on it..
and one if their support said the disk is pulled due do child porn.. no warrning.. no information and suddenly they act like that. if i ask more detail which ip and domain , they cant answer it and dont want to give more information..
really funny about this big NAP company .. i suspect that my server accidentally removed by their system.

at first i suspend network or hardware problem.. mode investigation make me more confusing because their support seems do not say the truth ..

Host recommendations needed. Let me start by saying, THANKS in advance for your replies.

I own a (very) small US-based business and my website/email hosting has been with LiquidWeb since they acquired my previous host WiredTree.

LiquidWeb ignored a support ticket yesterday and as my yearly payment comes due next week I thought I probably owe it to myself to at least evaluate my options before it renews.

My biggest priority is knowing I have good managed support when I need it. Problem is, having support tickets linger in the cue for a day or so until I call/chat them and ask when it's going to get looked at has been a pretty constant problem since day one. And it's not like I'm inundating them with support tickets either. My website development has been on hold the past couple years due to personal reasons, so this might be the first support ticket I've even opened this year other than asking them to whitelist an IP because their automated process for that doesn't work.

Looks like I'm paying about $2,400/year for a Cloud Dedicated server and $800/year for a second smaller plan (old WiredTree VPS plan).

The main server appears to be 8 core (Intel(R) Xeon(R) CPU E3-1271 v3 @ 3.60GHz) with a 24/900/5 config (I think). I'm not currently taxing the box at all; it's a total overkill in all regards. One downside to LiquidWeb is at the time I moved this server from a VPS to this plan I was kind of forced into a much, much higher plan than I really needed because every option in between had the same limited disk space my VPS had and the only reason I needed to upgrade was that I was pushing disk limits.

As such, being able to scale up or down in the future without having to make huge jumps is also important.

As of right now, the second (VPS) server could easily be absorbed by the first. I actually intended to do that a year ago when my bill came due but then life got in the way and it fell through the cracks.

Both my boxes are managed CentOS/WHM/cPanel with Root access. I did not migrate away from cPanel when the prices went up. If there's something legitimately better than cPanel I'm happy to evaluate it, but until then it's the devil I know.

Prior to WiredTree/LiquidWeb I had 2 VPS plans at ServInt. Originally ServInt was excellent... until they weren't. But even after they outsourced their support overseas, I really still didn't have support issues. I left ServInt because my boxes were aging badly and all signs said the company was in trouble. I will also say my brief experience with WiredTree support before they got bought out was amazing.

Before ServInt I was with Inmotion Hosting (originally shared hosting then a VPS albeit without Root access). I will say I have no desire to work with any host that sells shared plans again.

As far as budget is concerned, I can afford what I'm currently paying. Yes I'd love to be paying less although that's not what's driving this search. If I stay with LiquidWeb, I'll migrate the VPS into the Cloud Dedicated and downsize to $2,400/year. If I'm paying less elsewhere, I expect it's because I downsized the Cloud Dedicated server's specs.

When I left ServInt for WiredTree, recommendations from this site caused me to have a short list of WiredTree, KnownHost, FutureHosting and LiquidWeb. I've seen recent recommendations in other threads for KnownHost and BigScoots, so that's where my current short list begins. Any recommendations are appreciated.

We are renting some servers in hetzner fsn (about 40) in different dcs with 10g connectivity. About 1 or 2 times in month we have network problems. 30 or 40 % of packet loss for one or two minutes.
It always connected to one datacenter . For example we have that problem with 7 servers in dc14 from 13:39:00 till 13:40:30 cest. Contacting support always leads to big works like additional logs, mtr and etc. We are losing a lot of time.
Hetzner support always says that the problem is on our side. But sometimes they propose to free exchange of server or server migration. But they never confirm problem on their side. That's all. We are using very different server configuration from kubernetes on bare metal to hyper-v vms with sql server. Most of our servers are amd epyc ax161.

The problems was really serious in December. We have constant problems (once a day) with all new servers in dc15. We resolved it by relocating servers to dc16 and problem disappeared for some months.

Currently we really don't know what to do. In march we had it 3 times with dc4 and dc13(not sure). Does someone has the problem? Can you advice hosting with great support and not very high prices?

Hi,

I am looking for two unmanaged servers in Europe. Network uptime and responsiveness of tech support are of priority.

Shortlisted a few companies so far:

Simply Hosting
HiVelocity
ServerMania

Anyone has any recommendations or otherwise for these or other companies?

Thanks.