[SCAM] StevanServer.com here on WHT

TLRD Version

1. Offer very attractive deal in Webhostingtalk
2. Offer to sign with Monthly + No Setup Fee
3. Once Payment Done. Tell You no Stock
4. Option = You have to pay 1 year in advance. (because no stock, they need to buy hardware) Or Refund
5. Ask to change to available spec, still refuse. Request buyer Pay 1 year in advance.
6. Request refund. >24hours, no more reply.
7. Still posting new threads to promote this "UNAVAILABLE" Package in Dedicated Server Offer section (After tell me there is no stock)

i cannot post link, 1st 5 post....
Follow This thread ID : ?t=1846296
Company : Server Trading

Communication
-----------------------------------
Good morning,
I'm sorry, but we do not have spare dedics with such configuration.
We can get such a server if you pay for a year.

If you want refund, please write to support@server.trading or create ticket in support panel.
If you want to pay for a year, please write there too.

Witold Filipczyk,
server.trading ( 1 Days ago )

-- > Request to change to other spec from me. ( 2cpu, 4gb ram, large storage, anything )

Sorry we don't have it. We can order one (one of 3 types), but if you buy dedic for a year.
Other way is not remunerative for us. Sorry.

-----------------------------------
Change to anything also REQUEST ME TO PAY 1 year upfront


This happened 24 hours ago, and i found they still ADVERTISE THIS PROMO fews hours ago in Webhostingtalk, Dedicated server offer section
Thread link ID : ?t=1846296 ( i cannot post link . new user )


-----------------------------------
Conclusion
1. They might Refund me. They might Not.
2. If they dont have the hardware, Why still push the Offer ?
3. In their website, Still allowed for monthly payment for ( Unavailable package )
4. Once you pay, You are trapped.

Hi,

The problem started in 2019 when they redesigned their admin interface. We started having problems with not being able to see current invoices, we received multiple invoices for the same servers, and invoices which did not specify which equipment they was for.

Since after several calls and emails we still could not get an answer on which invoices were correct and which were incorrect, our servers were deactivated.

We then chose to end our collaboration with LeaseWeb. The last contact we had with LeaseWeb was 2019-08-19 when we sent the following email:
----------------------------------------------------------------------------------------------
Dear Leaseweb,

As a customer we are very unhappy with your lack of responses to our questions, emails, and customer service. We have had nothing but problems since you upgraded / migrated / modified the customer portal as of April 8th.

We will not pay any of the invoices below, (amount of ~€530) and we do not want to do any more business with you. It has taken too much of our time and effort to sort out your problems.

We recently paid €613.69 for a 12 month contract for the our DE server. You are free to cancel/disconnect this server and use the €613.69 to pay any due invoices, even those that does not specify which equipment they refer to, and even those who have arisen because you do not answer the questions we have.

We no longer have any confidence in you as a company, and we will not spend any more time solving problems for continued collaboration with your company.

Regards
xxx xxxx
xxxxxxxx
----------------------------------------------------------------------------------------------

The time goes any we are very happy with the other hosting provided that se moved to.



But, In December 2020, I received a letter from Leaseweb's debt collection company TKB INCASSO regarding an invoice that was created at the end of 2020 for the amount of € 676.19 and applies to a new advance-payment for a new period for the server we had in DE which was cancelled.

We dispute the invoice to both TKB and Leaseweb, but neither of these has responded.


Yesterday I received a second letter (via regular post) from TKB INCASSO. They will bring the amount to court in Amsterdam if I don't wire the amount before 2021-01-27.

Following url is a PDF of this letter: docdro.id/r1KYA4N (Add http if needed)


I'm in desperate need for help. From what I understand, the court in Amsterdam will rule in LeaseWeb's favor if I cannot be present in person to dispute the invoice.

What should/can I do?

I have had an absolutely terrible experience with this company. I used their services for a short period of time, then decided to close my account. I was not informed of any outstanding balances before doing so. The next day I was sent an invoice for 7.54.

The invoice states that the payment is due by PayPal. I only signed up for this company because they advertise as accepting payment by PayPal. When I click the link to pay the invoice however, it does not let me do so as my account is closed.

The support team has been rude and absolutely unhelpful. They have informed me that I am unable to pay by PayPal because I closed my account. I have asked them to reinstate my account so that I can pay my invoice. They refuse to do this because my account has an outstanding balance.

One of their e-mails to me stated the following:
As the account is disabled already, you have to make a bank transfer. There is no other option, and it's not our problem, you deleted your account, so disbaled it, before paying the invoice.

Its not their problem? Are you serious? When I closed my account it didnt show me an outstanding invoice. It didnt give me any option to pay. I closed my account on March 31st at 12:02 PM. I was sent an invoice on April 1st at 4:14 AM. It seems to me like the problem is the way they run their system.

They insist that I send an international wire transfer for 7.54 to them. I have repeatedly refused to send an international wire transfer where the fee to do so will cost me three or four times what I owe. After all, they clearly advertise that they accept PayPal.

I have on multiple occasions offered to pay by credit card. I have also asked them for an e-mail address that I can simply send a PayPal payment to. They have refused both of these and insist that I send them a wire transfer. They are threatening to send me to a collections agency if I do not do so. This behavior borders on extortion. I am actually trying to pay my invoice, but they are NOT giving me a reasonable way to do so.

Again when I asked to pay for PayPal, one of their replies states the following:
you don't have the option to do that as YOU deleted the account.

My last four e-mails to them asking them for a PayPal address to send payment to have been completely ignored. I suspect they will soon send me to a collections agency (as they have directly told me they will do this) for not paying my invoice, which I have repeatedly attempted to pay.

I have NEVER dealt with a company with such rude and appalling customer service. I recommend avoiding this terrible company at ALL costs.

Hello,
i was having a server with hetzner for over 10 years on December i decided to move my server to OVH ( i heard it have better servers and network ). so i registered on their website ordered a server moved my 100+ website to the new server and all was fine. 2 days a go they asked me to send them documents that prove my identity and i did that with even photo of me holding my identity card etc. yesterday i received 3 emails saying that they wont accept me as a customer and they closed my account and suspended my server all that without giving me the option to take off my data my life worth of data 100 DOMAINS. i emailed them and they do not answer.
i did nothing wrong like hack or spam my documents where valid and real. i don't care if they don't want me any more as a customer but i need my files :'(

Just wanted to post my terrible experience with W3Space.

They offer absolute ZERO customer support and ignore all tickets.
They claim 24 hour server delivery on their website. So, I ordered a dedicated server from them for $150 on May 18th (over 3 weeks ago).
After a few days of nothing happening, I opened a ticket asking if there's any ETA on delivery. Silence. No response. No, sorry we're out of stock and expect new servers soon. Absolutely NOTHING.
So, after just over a week of no answers I did the only thing I could and opened a Paypal claim.
I also opened a ticket telling them I no longer need the server and to cancel my order. This ticket of course was also ignored.

They still didn't bother to answer. As we all know Paypal claims take some time. After escalating, they had until today to respond.

So, today, last day to respond to the claim, I magically receive server details. No apology. No sorry for being late. Just an email with server details and ticket closed.

Needless to say after 3 weeks of waiting I've already ordered the server elsewhere don't need it anymore. So I have to wait to see what Paypal decides, as I'm out $150 and 3 weeks late received a server that I no longer need and requested multiple time to cancel after failure to deliver or respond to any tickets.

Surprise surprise... they're not answering those tickets either. The only thing they bother to answer is the Paypal claim.

If you want to waste money and get zero customer service. These guys are the place to go.
Otherwise, steer clear. Still waiting to see what Paypal decides now that they've provided them with server information 3 weeks too late.

Hi

I'm looking for an AMD Ryzen server these days. My requirement is stated below.

AMD Ryzen 5 3600 Hexa-Core
64 GB DDR4
2x 512 GB NVMe SSD
40TB Bandwidth

I got a good price from Europe. It was 40.00 . But I'm looking for a server from USA / Canada. Anyone can match this price in US ?

After asking for a status on the below order after two days without hearing from them, I received the following.

Hi,

We are unable to process your order and we are unable to provide reason.

Thank you,
Perfect International, Inc


Hi REMOVED FOR PRIVACY,
We have received your order. We will email or contact you again once the server is ready. If you have any question, please call us at 1(877)401-4238.
Order Number: REMOVED
Server Specification: Datacenter Location: Dallas, TX
Dedicated Server: Intel Xeon E3-1220 V5
Memory: 32 GB
Hard Drive: 500 GB SSD
Operating System: CentOS7 x64 (Setup: 0.00, Monthly: 0.00)
Control Panel: None
IP Address: 13 IPs (Setup: 0.00, Monthly: 12.00)
IPv6: None
Bandwidth: 30 TB
Uplink Port: 1 Gbps
Hardware Management: IPMI & KVMIP
Quantity: 1

Monthly Payment/server: $61.99
First Month Payment/server: $61.99

I posted a TrustPilot review a few days ago describing my recent experience with Performive/Total Server Solutions. I have summarized that review here because I have benefitted from honest WHT reviews and feedback over the years which have helped me find great services as well as undesirable services to avoid. I'd like to repay the favor.

I was a big fan of Certified Hosting. I signed up for a budget dedicated server with them in 2011. The signup/setup was smooth and speedy, their data center speeds were superb, and their tech support was fabulous. In late 2018, Certified was acquired by Total Server Solutions, now called Performive. It wasn't long before tech support went downhill. Since then, I've had to contact TSS/Performive repeatedly about downtime and other problems that kept popping up every few months and never seemed to get resolved. However, I dreaded the chore of finding a new server host and migrating to another machine, so I grit my teeth and dealt with it.

On 03/12/2021, I was auto-billed by Performive for my customary six months of prepaid service at my negotiated rate of $75 a month. As usual, they charged $450 to my credit card. However, a month later, a guy I'd never heard of blasted into my inbox declaring himself to be my new sales rep and spouting dire warnings that my server had reached its "end of life," I was in breach of various banking compliance laws, a terrible security meltdown could happen at any moment, and I MUST upgrade my server immediately!!! I knew where this was going, and my suspicion was confirmed when Performive DOUBLED my monthly rate and demanded that I sign a 36-month contract at this new, inflated rate. They also switched me from managed to unmanaged and wanted to upcharge me to make the server managed again.

To be clear, this was completely unacceptable. I stated that the time to re-negotiate a six-month prepaid rate is BEFORE I've been charged and paid in advance, not a month later. Moreover, Certified had agreed to keep my server hardware and software up-to-date, and if TSS/Performive had allowed it to become an antiquated piece of junk with gaping security vulnerabilities as they claimed, the liability for that was on them. Nevertheless, I was given until May 31 to accept the mandatory upgrade and doubling of my monthly rate, which I declined. I agreed to vacate the server by May 12, the end of my second prepaid month, which left a $300 credit for the four prepaid months which Performive declined to provide.

I spent ten sleepless nights finding a new server hosting firm and migrating my web content, which I didn't plan on doing at a very difficult time of health and other personal issues. But I got it done and vacated Performive's server on schedule. Since then, I have sent multiple emails to their Billing and Sales departments asking that my $300 credit be promptly refunded. ALL of those emails to both departments have met with dead silence. Adding insult to injury, Performive emailed me three robo-surveys asking "How Are We Doing?" This is such a demeaning and insulting way to treat a 10-year customer.

Last Friday, I sent another refund demand, which I expect Performive's missing-in-action billing department and sales staff will again ignore. So, when my June 4 deadline to refund my $300 credit passes, I'm wondering if my 30-day Notice of Intent to Sue will bring another robo-survey asking, "How Are We Doing?"

We signed up with Nforce in April 2019, currently just have a single server with them, although if we need another server with similar requirements in NL we'd definitely be using Nforce.

Sales: 10/10
Very friendly and flexible, they were more than happy to work with us to find a solution for our needs and budget requirements. We went back and forth over a couple of days, responses were usually within 30mins or so. We ended up with a nice discount and all of our goals/needs met.

Setup: 10/10
Our server is in Dataplace Nedzone, the server was quite heavily customised and setup took less than 12 hours after payment was made, and that included a fraud check. All hardware was as quoted and everything was properly setup and configured, and worked as expected.

Support: 9/10
The only tickets we've had to create in the 1.5 years we've been with Nforce have been for upgrades. Ticket responses and subsequent replies are typically around 5-15 mins. Support staff have always been friendly and have perfect English. One thing that I'm a massive fan of is the ability to order upgrades directly through support staff, without having to go via sales. This speeds up the process massively and also means you can upgrade hardware outside of sale's business hours.
There was an issue with a recent hardware upgrade and it took longer than expected. We were kept updated and the whole process was resolved within 90mins, from starting the hardware upgrade, to discovering the problem, to the problem being resolved.

Network: 10/10
We have a 10Gbps port and can max it at any time day or night without any problems. Network has been rock solid, downtime has been zero and we've witnessed no packet loss.

Control Panel: 7/10
Like with many hosts, Nforce has a separate management and ticketing system, this causes things to be a bit disjointed and a bit user unfriendly when dealing with tickets. Additionally it would be nice to have some extra features within the management panel like bandwidth alerts, and some basic automatic monitoring options.

Pricing/Value: 9/10
The default pricing if you go through the wizard on their website is a bit on the high side, but after talking with their sales we were very pleased with what we ended up with. Factoring in the service we've received, I'd say the value for money has been very good.

We provider resell dedicated and VPS services to Asia region, and as 'Middle Men' here is some questions hope to get some tips/answer from hosting providers.

On Feb 2nd, due to out of stock, we submitted refund request.
On Feb 3rd, Got replied, no refund, restock in a week.
However, customer cannot wait for a week ( to be honest, can you wait for a week to get VPS setup? Fast deployment that is one of reason why we use VPS.)
Then, we request credit to the account on PhotonVPS. Got rejected.
On Feb 5th, services in-stock, but services were cancelled. NO REFUND, NO CREDIT, NO SERVICE. Free Money to PhotonVPS. Is this new scam?

Converstation between @Profuse-Jimmy @photonvps

"We should have more stock later this week"
-- Shouldn't display (not available ) if out of stock? or they just want to oversold for more profit? And since no warning regarding this, shouldn't provide any solution rather than pay you and waste me and my customer's time on waiting game?

"Allow one refund per account"
-- Is that a standard terms now?

Shown in images
"You can choose to use them or not use them, but no refund/credit will be issued"

BUT on their TOS: photonvps.com/terms_conditions.html
3.6 Refund Policy Customer has thirty (30) days beginning from the date of first payment to a trial period of Services. Within the initial thirty (30) days period, the customer has the right to cancel or demand a full refund if customer is not satisfied with the services. However, upon exceeding the initial thirty (30) days period, the customer will no longer be entitled to any refund and they will be billed until a cancellation is incited. Section 3.6 Refund Policy DOES NOT apply to any terms under Section 5 enforcement. If Customers account is suspended within the initial thirty (30) days for any reasons in violation of this Agreement the Customer waives the right to any refund under this section.
-- This is no longer valid?, what happend to 30 days refund policy?

So, Any advise to avoid company like PhotonVPS? DO NOT BUY IT!