Server taken offline by phoenixnap US due to content

hi all pleas help me
my server down every day support dont like help me
i think Hardware problem


[img] i.ibb.co/khx2swy/23.jpg [/img]

support :
I took a look at your log files. I didn't see any errors or warnings. Based on the image you provided, and the fact that your machine has generally been on when I've checked it, I suspect there is a networking issue. I don't know if a reinstall will knock it out. Maybe a network diagnostic will uncover the problem? Something like ethtool or iperf. That's just a guess though, I don't really know what you're doing with your server to give you a better diagnosis.
pleas help
support no answer ticket after 2 day

Hello,

I am looking for premium* dedicated server providers offering Intel Scalable Processors. (Or the latest Processor that can offer min 2x16Core (without HT))
I would prefer EU location but any US location with better pings to South Asia would work as well.

So far, I have looked into LeaseWeb, PhoenixNap, Hivelocity. Wondering what else is out there .. Any provider you think gives similar network and support to their clients?

Premium = Support is always available for any network / server / hardware related issue. And any issue gets address timely. (Don't have to wait an hour for an update). Don't need full management.

Thanks

oneprovider.com

This is based on my experience buying & using dedicated server at oneprovider.com

Following points make this host a perfect AVOID case:

1. No proper communication - you will not get answer when your server will be ready, just keep waiting

2. No Phone support at all - this is the worst thing to face as a client. No Telephonic support at all. Even for the greatest issue like server down, you have to raise ticket and start praying almighty.

3. Chargeable support - They have 2 paid support categories and to promote them, regular customers are treated in the worst manner.

4. Unreasonably Longer time to respond tickets - For server outage, network failure, their support took more than 8 hours to respond and again, they simply asked some choices and once you make one, another 8-10 hours.

5. IP issue - If for any reason, your server is to be replaced, they are unable to provide you same IPs even for same location ! Hence, DNS propagation and all will be the headache for clients.

6. Unfriendly Refund Policy - I have NOT received refund yet. For their own faults as well, they are not willing to refund customers. Rather, they want to make proportionate refund. They considered Time wasted on their support tickets as services used by customer!.

In nutshell, at oneprovider - Dissatisfaction Guaranteed!

I can also provide tickets' snaps in support of my views above.

You are advised in your own interest to AVOID crappy host oneprovider for any serious work.

I have some servers at Hivelocity, since 2017.

No network problems, 100% uptime, excellent hardware and support.

Yesterday, after 2 or 3 years, one of the backup disks on one of my servers, failed.

I opened a ticket asking how to change to a new HDD. To my surprise, the support offered the possibility to clone the disk to try to recover the data. Despite being a backup disk, it would be good to recover, as I had left some old accounts there.

Then they removed the HDD and cloned it in 3 hours, for a new HDD. And it worked! all recovered data. Of course, it will not always be possible to recover, it will depend on the problem that the HDD presents.

And during the whole process, the Hivelocity support team was very active, I scheduled to shut down the server after 7PM (so they can insert the new drive) and minutes before they wrote saying "we are ready to install the new HDD, you just have to shutdown the server". Never, but never, have I seen this type of concern with the customer, in the datacenters where I have been. I'm in this market this 2004, I had servers at The Planet, Layered Tech, Host Dime, LiquidWeb, and so many others that don't even exist anymore.

I've had servers in other companies, which were managed, and I didn't have support like that. My servers at Hivelocity have no management, but they go beyond what was expected, gave me all the support from beginning to end of the process, offered the data recovery service for free and even warned that they will save the old HDD for a week, for any emergency.

Thanks Hivelocity, I only have one thing to ask: keep it up, "this is the way".

Hello, i want to configure HP ProLiant DL360p G8 that support 4 x 3.5 Bay.
I think to install one SSD and 3 HDD. 1 TB SSD + 3 x 10 TB.
But what is about RAID system?
With RAID 0 all of 4 hard disk are combined and will the ssd have any effort? I want to install OS on ssd so that it will be faster but on RAId 0 does it work so?
With another RAID system i cannot use all DATA of this 10 TB, is it right yes?

Is it generally possible to configure 1 TB SSD + 3 x 10 TB so that OS is running on SSD and i have also 30 TB space?

Thank you

Hi dear friends,

I have a dedicated server from Hetzner network.They are have about 500mbps download /300mbps upload speed. But when i install windows server (server 2012 and 2019) that upload speed is very down about 15-20mbps.

I use iis with default config. My test file is 3.7gb iso file. When i download from windows iis website i get 1.5megabyte/s speed from my home(i have 50mbps internet). But when i try it with linux rescue system and apache2 i got 6megabyte/s speed from my home. So my home maximum download speed already 5-6mb/s. But i dont understand why getting slower when i try it on server 2012 and 2019. I try many think, i need help.

its my server upload speed screen shoots:
https://filestore.community.support....5d?upload=true


Fresh install windows server 2012(i was try 2019 same result...) IIS download test from my home:

https://filestore.community.support....3d?upload=true

Bootable linux rescue system with apache2 server test from my home:
https://filestore.community.support....b9?upload=true


Windows network adapter config:
https://filestore.community.support....21?upload=true

I've been with IBM fka Softlayer fka The Planet for about 17 years. They were great early on but things have declined over the years, other than the network reliability.

I see a lot of alternatives with much lower server cost. Any suggestions for an alternative company of comparable network quality? I want to be able to sleep at night and know that my server and DC survive extreme circumstances.

My needs are nothing crazy. 200 hosted domains, shared hosting, cpanel server.

I prefer a company with phone support, though quality of support is most important.

Thanks.

Mike

I've had a dedicated server at Codero for the last decade. Bare iron, not "managed". The server is running fine, but that's because I don't let them mess with it and it doesn't run anything with common vulnerabilities. Now they want root access to the server.

Support can barely speak English and shows no indication of technical competence. Support now seems to be at the level of an outsourced call center with people who read from scripts. I asked why they wanted root access. I was told they wanted to run Zabbix, a monitoring tool. That, according to Zabbix, does not require root access, just a "Zabbix" account. Support still wants root access. They were unable to say why.

So I called sales. They don't answer. After 28 minutes on hold, I was transferred to a full voice mailbox.

Codero used to be good, but they were acquired by something called "BLM Acquisition Corporation" in 2015, and seem to have gone downhill.

Time to dump Codero and go elsewhere?

Background
We run a game server hosting company which has been running since 2012. We currently rent roughly 200 dedicated servers from 6 different providers. We currently rent roughly 60 of these dedicated servers from WebNX. We've been with them for just over 7 years and I can safely say that they've been the best datacentre we've used. I know how important reviews are to a company; I feel that we've used WebNX long enough to write an honest review.

Support
We've had our fair share of rubbish support from datacentres in the past. WebNX definitely provides the best support out of all the datacentres we've used. During the past 7 years, I'd say the average response time for a ticket at WebNX was about 10 minutes. We've found the biggest issue with large datacentres is that their support teams are disjointed. This leads to issues which "don't fit the norm" taking a long time to resolve. WebNX is large enough to provide 24/7 365 day support yet small enough to provide genuinely good "straight to the point" support.

Reliability / Uptime
All the datacentres we've used have had some sort of major outage at some point in time. During the 7 years, there have been a couple of network outages at WebNX but the issues have always been resolved quickly along with good communication. Considering the number of servers we have with them, I'd say the uptime is incredibly high.

Hardware
During the past 7 years we've switched our server hardware roughly 4 or 5 times. It's as simple as contacting them letting them know what hardware you like, they provide a reasonably priced quote and in a couple of days, the server is delivered. I'd say on average, broken hardware is resolved in roughly an hour from us opening the ticket.

DDoS Protection
I'd say this is the downside of WebNX. They'll automatically nullroute the IP address if a DDoS attack is detected. The amount of time the IP address is nullrouted depends on how much traffic the attack is sending. It's not really a huge issue for us as we can quickly work out which one of our clients was targeted and then get migrate them over to a DDoS protected IP address. I'm hoping at some stage they'll provide onsite DDoS protection.

Price
They're very reasonably priced considering the support and customisation which they offer.

Network
WebNX's network is top notch. Nothing to complain about at all.

Keep up the great work WebNX! Would be great if you could get another datacentre setup in East Coast USA.

I attempted to sign up with PhoenixNAP at the very beginning of July, at the urging of a friend who was having trouble signing us up at OVH. Boy, was that a mistake.

I set up our account, and attempted to register for a 12 month reservation of a server configuration. It signed me up for 12 months... of a completely different server configuration. So I cancelled that.

Then friend attempted to use the account to sign up for the originally intended server configuration. It signed us up for 12 months of yet a different unwanted server configuration. So we cancelled that as well.

At this point, I decided we should not do business with PhoenixNAP, and went with OVH instead, paying with my Privacy.com virtual card allocated specifically for OVH. PhoenixNAP attempted to swing me back to working with them, but made no mention of the two reservations.

I removed my card information from CCBill, a business that Google searches would seem to indicate is a questionable billing service. They managed to bill my card regardless, so I reported them to my bank and cancelled the card and got a replacement. PhoenixNAP returned the money and my bank eventually removed the temporary credit they gave me.

I refuse to give any further details to either PhoenixNAP or CCBill now. They continue to email me multiple times per week with my "late payment" notices for these reservations for server configurations that were not only wrong, but that I have yet to use, and no longer want anyway.