Codero wants root access but doesn't need it.

Hi,

I am looking for a dedicated offshore server (DMCA ignored) for my client for an escort website.

I am looking for a provide above all with quick support and server management included. Ideal if support is based in Europe and they can speak English.

Server configuration 32GB RAM, 250GB SSD or (HDD will do), 1GBps port, 1TB Bandwidth, root access, Cpanel + WHM, CPU better than (Intel Xeon E3-1275v2 @3.80GHz (4 core))

Budget USD $300

Regards
Harry

Host recommendations needed. Let me start by saying, THANKS in advance for your replies.

I own a (very) small US-based business and my website/email hosting has been with LiquidWeb since they acquired my previous host WiredTree.

LiquidWeb ignored a support ticket yesterday and as my yearly payment comes due next week I thought I probably owe it to myself to at least evaluate my options before it renews.

My biggest priority is knowing I have good managed support when I need it. Problem is, having support tickets linger in the cue for a day or so until I call/chat them and ask when it's going to get looked at has been a pretty constant problem since day one. And it's not like I'm inundating them with support tickets either. My website development has been on hold the past couple years due to personal reasons, so this might be the first support ticket I've even opened this year other than asking them to whitelist an IP because their automated process for that doesn't work.

Looks like I'm paying about $2,400/year for a Cloud Dedicated server and $800/year for a second smaller plan (old WiredTree VPS plan).

The main server appears to be 8 core (Intel(R) Xeon(R) CPU E3-1271 v3 @ 3.60GHz) with a 24/900/5 config (I think). I'm not currently taxing the box at all; it's a total overkill in all regards. One downside to LiquidWeb is at the time I moved this server from a VPS to this plan I was kind of forced into a much, much higher plan than I really needed because every option in between had the same limited disk space my VPS had and the only reason I needed to upgrade was that I was pushing disk limits.

As such, being able to scale up or down in the future without having to make huge jumps is also important.

As of right now, the second (VPS) server could easily be absorbed by the first. I actually intended to do that a year ago when my bill came due but then life got in the way and it fell through the cracks.

Both my boxes are managed CentOS/WHM/cPanel with Root access. I did not migrate away from cPanel when the prices went up. If there's something legitimately better than cPanel I'm happy to evaluate it, but until then it's the devil I know.

Prior to WiredTree/LiquidWeb I had 2 VPS plans at ServInt. Originally ServInt was excellent... until they weren't. But even after they outsourced their support overseas, I really still didn't have support issues. I left ServInt because my boxes were aging badly and all signs said the company was in trouble. I will also say my brief experience with WiredTree support before they got bought out was amazing.

Before ServInt I was with Inmotion Hosting (originally shared hosting then a VPS albeit without Root access). I will say I have no desire to work with any host that sells shared plans again.

As far as budget is concerned, I can afford what I'm currently paying. Yes I'd love to be paying less although that's not what's driving this search. If I stay with LiquidWeb, I'll migrate the VPS into the Cloud Dedicated and downsize to $2,400/year. If I'm paying less elsewhere, I expect it's because I downsized the Cloud Dedicated server's specs.

When I left ServInt for WiredTree, recommendations from this site caused me to have a short list of WiredTree, KnownHost, FutureHosting and LiquidWeb. I've seen recent recommendations in other threads for KnownHost and BigScoots, so that's where my current short list begins. Any recommendations are appreciated.

Hello, i installed proxmox on server. Then i created Vm s on it. I have on ip which is for root also for the server.
But how can i access VM from my windows? When is ip adress of my VM? In proxmox i can access vnc of vm but how can install plesk,cpanel or something webs ervise on VM?

Thanks

Great ping to their servers, but absolutely terrible support. I always get responses like "everything is working fine" and vague unhelpful half-instructions, which clearly shows they do not understand the problem. And the hallmark of such level of support is anonymity. Emails are signed by "the team". I wrestled with them for 2 days, but was unable to get access to IPMI. Canceling now. Let's see if they get difficult with a refund.

helo
anyone face similar issue like me the dedicated server suddenly completely down.. after some complaining to the support.. all raid disk cant access and no partition on it..
and one if their support said the disk is pulled due do child porn.. no warrning.. no information and suddenly they act like that. if i ask more detail which ip and domain , they cant answer it and dont want to give more information..
really funny about this big NAP company .. i suspect that my server accidentally removed by their system.

at first i suspend network or hardware problem.. mode investigation make me more confusing because their support seems do not say the truth ..

We're looking for a managed dedicated server in NL or DE DC,
We have read much praise in here for Hivelocity but we checked their managed plans and amazed to see that they do not offer any support in cases where FFMPEG or 3rd party scripts are involved.
We need support whenever anything happens where our tech/dev isn't capable enough to solve the issue. As an example of such tech challenge that we would need to have covered by the managed hosting is issues that relate to diagnosing network package losses that are noticed when using a custom Google Cloud Translation API. In such case we wouldn't want to get told 'We can't support you because you're using 3rd party CMS/Software'

We're used to managed dedi hosting in US and have never had any such issues where support aren't taking care of everything. We need to understand who in NL or DE does provide such services?
We do not need support often but when do we we want a sysadmin on the other end who isn't just trying to avoid supporting based on some weird T&C.
Usually over a year we may need 5 hours of support, so during these 5 hours we need just full support and dedication from the support staff as rest of the year the payment for the services has been more of an insurance payment.

I am currently looking for a new dedicated server provider my current server has the following


CPUIntel Xeon E5-1650V3 PLUS NIC 1 Gbit
- Intel I210

HDD1x HDD SATA 4,0 TB Enterprise

HDD2x SSD SATA 480 GB Datacenter ( would be fine if the 2 sata drives were changed to 1 ssd drive of 2 tb's)

RAM 8x RAM 32768 MB DDR4 ECC reg. 256 gb total

Taken from the Directadmin on my current server
Total Memory 263859820 kB
Free Memory 1908640 kB
Total Swap Memory 4194300 kB
Free Swap Memory 3246332 kB
System Uptime 277 Days, 6 Hours and 36 Minutes
Apache 2.4.41 Running
DirectAdmin 1.59.5 Running
Exim 4.92 Running
MariaDB 10.2.29 Running
Named 9.11.4 Running
sshd Running
dovecot 2.3.6 (7eab80676) Running
pure-ftpd 1.0.49 Running
Php 7.3.12 Installed
Php 5.6.40 Installed (php2)


Used
Disk Space (mb) 277671
Bandwidth (gb) 930.2369
Domains 60
Users 29
Resellers 0



IPv4 Network Subnet /27 (29 usable IPs)

IPv6 Network Enabled

Root Access to the server

Cloudflare CDN

HTTPS for websites

Fully Managed & Secured

Automated 24/7 Monitoring

I am currently using Direct Admin I am willing to change to Cpanel/Plesk o whatever control panel <<they>> use as long as <<they>> can move over my sites mostly WordPress without them having any problems to integrate into <<their>> hosting panel of choice

Hello.

after of we install CentOS 8.4.2105 and BEFORE of install cPanel:
PHP Code: [root@pepsi]# systemctl --no-pager -l restart network.service
[root@pepsi]# systemctl restart network.service
[root@pepsi]# 
after of we install cPanel 96.0 (build 9):
PHP Code: [root@pepsi]# systemctl --no-pager -l restart network.service 
(the connection to server DEAD, not exist response, result, "second line")

I believe the most important file aboout netwrok service is Code:

/etc/sysconfig/network-scripts/ifcfg-eth0

and this is the content: Code:

DEVICE=enp2s0
ONBOOT=yes
BOOTPROTO=none
IPADDR=My.Ip.Public
PREFIX=32
GATEWAY=Ip.For.Customers
DEFROUTE=yes

IPV6INIT=yes
IPV6ADDR=Ip.For.Customers::2/64
IPV6_DEFAULTGW=fe80::1
IPV6_DEFROUTE=yes

please some idea about how we can fix the error?



in forms cPanel nobody reply, perhaps because MODERATOR reply "open ticket", and yes, we open ticket but:


The answer from cPanel support:


"""We are not able to assist with networking configurations, the networking configuration of your server is not modified or configured by cPanel/WHM this would be best performed by your host/data center or a qualified systems administrator. BYE."""


The answer from ISP support:


""" We give to you TEMPLATE of CentOS 8, if you connect in begin, then NOT IS our problem. Reinstall template. BYE. """

Greetings WHT,

I wanted to issue a large dose of caution for fellow WHT users regarding our recent experience with PhoenixNAP/Secured Servers as their new policies run the possibility of breaking your integrations and create undue headache.

On May 7th, PhoenixNAP/Secured Servers sent an email to us asking us for feedback on a support ticket that had been opened, apparently on our behalf. We had no knowledge of this and our email filters actually flagged the message as SPAM. We found the email in the SPAM filter and it had a few obvious red flags. First, the ticket was titled "Password Rotations" and it came from their support at securedservers email, which is an email we typically do not get messages from. Obviously as soon as we read the message, we immediately reached out to them to find out who authorized the "password rotations" on a production, client facing server.

In speaking with their support agent via live chat, PhoenixNAP/Secured Servers has implemented a new company wide policy to start changing customer's root and user account passwords, without their permission, and without verifying with the customer. In the original email (which we did not get as it appears someone incorrectly opened the ticket in their system to show it was "us" that opened the ticket rather than the support agent), it states:

"Dear Customer,

We are notifying you that we have updated the root and user passwords for your
server in accordance with industry standard password maintenance
recommendations. We will continue to update the passwords on a regular schedule
that coincides with your patching schedule and the passwords will be posted to
your servers device page where you can view them in your portal. If you have any
questions please don't hesitate to contact us and we will be happy to answer
them.
Regards,"

The email is unsigned as to who sent it.

This server has their managed services on it at the client's request as they want a prompt response from the NOC should there be any issues, however the client did not, does not, and never asked for their passwords to be changed in this manner. As a result, our client experienced a broken integration for their custom environment, which we had to deal with their frustrations, (this is not the first time that PhoenixNAP/Secured Servers has broken this specific client's machine. They took the server offline for several hours back in December 2019, without permission, without a request to do so, and with no notice, because another customer of theirs opened a support request for a mem test. They also only gave us approximately a 10$ credit for their mistake.), and the best we get from them is, paraphrasing, "opps, sorry, but if you want this practice to stop, you need to drop the managed services."

We have less than 90 days left on the contract with them and have asked to be let out of that term so we can move our client to our primary datacenter vendor, with whom we know will not pull this kind of monkey poo with us. Thus far they are refusing to let us out per the "management team" so I have asked for a call directly with them. I'll update once that happens. This is the last machine we have with them and I am hoping our primary DC vendor can get us a deal to make this move happen as quickly as possible.

I'm not sure who in their right mind thinks its perfectly acceptable to randomly change a customer's root and user account passwords without their permission, knowledge, and without verifying with the customer if they even want this performed. Yes it's good practice to always change your passwords, however for a party who is once removed from the client, this should in no way be acceptable unless they have received, in writing, to do so. If this was one of our servers that housed our programs, I wouldn't be as upset about it, but when it starts affecting our client's and this is the second time you've done so, I am beyond upset. And the best you can do is offer us the 10$ credit in December and an empty apology this time around?

Word to the wise, if you're using PhoenixNAP/Secured Servers, watch your accounts closely, especially if you are using their managed services. They will monkey with your stuff without your permission.

James

Looking for 32 cores / 64 threads (or more), 256GB ECC RAM, two 2TB NVMe SSDs. I'll handle all server administration. Access via KVM over IP (or similar) would be great. Not looking for the cheapest. I'd rather pay for better support as there might be times where I need a little helping hand. I'll also need a block of IPv4 and IPv6 addresses and this will be hosting virtual machines.