Who is slightly better than Nocix?

Hi there,

Can people recommend premium dedicated server providers who take uptime seriously and offer IPMI, redundant power, private networks, EPYC Rome configurations with NVMe, etc?

We don't need uncapped public network interfaces -- 25TB total between all our servers is fine, but the private network needs to be 10G+.

We used to use SoftLayer before IBM bought them. We're currently hosted with a very premium provider in Chicago but we're not getting the service we used to get there.

OVH's latest "enterprise" dedicated configurations (HG) look pretty good but... has anyone used them? Is OVH decent?

Thanks!

Background
We run a game server hosting company which has been running since 2012. We currently rent roughly 200 dedicated servers from 6 different providers. We currently rent roughly 60 of these dedicated servers from WebNX. We've been with them for just over 7 years and I can safely say that they've been the best datacentre we've used. I know how important reviews are to a company; I feel that we've used WebNX long enough to write an honest review.

Support
We've had our fair share of rubbish support from datacentres in the past. WebNX definitely provides the best support out of all the datacentres we've used. During the past 7 years, I'd say the average response time for a ticket at WebNX was about 10 minutes. We've found the biggest issue with large datacentres is that their support teams are disjointed. This leads to issues which "don't fit the norm" taking a long time to resolve. WebNX is large enough to provide 24/7 365 day support yet small enough to provide genuinely good "straight to the point" support.

Reliability / Uptime
All the datacentres we've used have had some sort of major outage at some point in time. During the 7 years, there have been a couple of network outages at WebNX but the issues have always been resolved quickly along with good communication. Considering the number of servers we have with them, I'd say the uptime is incredibly high.

Hardware
During the past 7 years we've switched our server hardware roughly 4 or 5 times. It's as simple as contacting them letting them know what hardware you like, they provide a reasonably priced quote and in a couple of days, the server is delivered. I'd say on average, broken hardware is resolved in roughly an hour from us opening the ticket.

DDoS Protection
I'd say this is the downside of WebNX. They'll automatically nullroute the IP address if a DDoS attack is detected. The amount of time the IP address is nullrouted depends on how much traffic the attack is sending. It's not really a huge issue for us as we can quickly work out which one of our clients was targeted and then get migrate them over to a DDoS protected IP address. I'm hoping at some stage they'll provide onsite DDoS protection.

Price
They're very reasonably priced considering the support and customisation which they offer.

Network
WebNX's network is top notch. Nothing to complain about at all.

Keep up the great work WebNX! Would be great if you could get another datacentre setup in East Coast USA.

oneprovider.com

This is based on my experience buying & using dedicated server at oneprovider.com

Following points make this host a perfect AVOID case:

1. No proper communication - you will not get answer when your server will be ready, just keep waiting

2. No Phone support at all - this is the worst thing to face as a client. No Telephonic support at all. Even for the greatest issue like server down, you have to raise ticket and start praying almighty.

3. Chargeable support - They have 2 paid support categories and to promote them, regular customers are treated in the worst manner.

4. Unreasonably Longer time to respond tickets - For server outage, network failure, their support took more than 8 hours to respond and again, they simply asked some choices and once you make one, another 8-10 hours.

5. IP issue - If for any reason, your server is to be replaced, they are unable to provide you same IPs even for same location ! Hence, DNS propagation and all will be the headache for clients.

6. Unfriendly Refund Policy - I have NOT received refund yet. For their own faults as well, they are not willing to refund customers. Rather, they want to make proportionate refund. They considered Time wasted on their support tickets as services used by customer!.

In nutshell, at oneprovider - Dissatisfaction Guaranteed!

I can also provide tickets' snaps in support of my views above.

You are advised in your own interest to AVOID crappy host oneprovider for any serious work.

I heard of Tempest hosting from several Discord servers, and give it a try.

Bought an M610 dedicated server in Amsterdam, running X5677, 32GB RAM, 900GB storage, 10gbps dedicated unmetered port. yes, you're not reading it wrong.

Onboarding process, it was smooth sailing. Registered, paid, and their IPMI system will automatically install the OS I chose. They also provide "Firewall Manager", where we can add filters on what ports/ips/protocols should be allowed/rejected to our server IP. They also provide DDoS filters, such as OpenVPN/VSE/TCP/TS3.

Compared to other providers, specs/hardware wise, there are far better options (ryzen/epyc/E5), but considering the price, no other providers can offer what they offer. 10gbit unmetered dedicated port for only US$150/mo!?

They do offer Ryzen servers, but I think it's a pre-order system and takes 2-6 weeks.

Network wise, the downside is that they're not on any exchanges/IXs (AMS-IX, DE-CIX, NL-IX, LINX, etc). They only use tier-1 upstreams (GTT & NTT), so sometimes routing outside of Europe (specifically Asia Pacific) is a bit weird.

In terms of support, they offer two options, either via WHMCS or their Discord server. All of the people who I talk to are friendly and knowledgeable.

Overall, for $150/mo, 10gbps unmetered port, it's fantastic. I hope that more & better specs will be available in the near future.

We signed up with Nforce in April 2019, currently just have a single server with them, although if we need another server with similar requirements in NL we'd definitely be using Nforce.

Sales: 10/10
Very friendly and flexible, they were more than happy to work with us to find a solution for our needs and budget requirements. We went back and forth over a couple of days, responses were usually within 30mins or so. We ended up with a nice discount and all of our goals/needs met.

Setup: 10/10
Our server is in Dataplace Nedzone, the server was quite heavily customised and setup took less than 12 hours after payment was made, and that included a fraud check. All hardware was as quoted and everything was properly setup and configured, and worked as expected.

Support: 9/10
The only tickets we've had to create in the 1.5 years we've been with Nforce have been for upgrades. Ticket responses and subsequent replies are typically around 5-15 mins. Support staff have always been friendly and have perfect English. One thing that I'm a massive fan of is the ability to order upgrades directly through support staff, without having to go via sales. This speeds up the process massively and also means you can upgrade hardware outside of sale's business hours.
There was an issue with a recent hardware upgrade and it took longer than expected. We were kept updated and the whole process was resolved within 90mins, from starting the hardware upgrade, to discovering the problem, to the problem being resolved.

Network: 10/10
We have a 10Gbps port and can max it at any time day or night without any problems. Network has been rock solid, downtime has been zero and we've witnessed no packet loss.

Control Panel: 7/10
Like with many hosts, Nforce has a separate management and ticketing system, this causes things to be a bit disjointed and a bit user unfriendly when dealing with tickets. Additionally it would be nice to have some extra features within the management panel like bandwidth alerts, and some basic automatic monitoring options.

Pricing/Value: 9/10
The default pricing if you go through the wizard on their website is a bit on the high side, but after talking with their sales we were very pleased with what we ended up with. Factoring in the service we've received, I'd say the value for money has been very good.

On my webhosting journey I started with free hosts (110mb.com) then graduated to Shared hosting ($1.99 oversold?) and then lowend vps to much more expensive vps and finally dedicated servers.

My clients/visitors are from Asia so I was searching for a host with good connectivity in Asia. Servers in asia are expensive so after a little bit of searching I found out that the next best thing is a server hosted in the west coast. That is when I found out about quadranet.com(This is back in 2011). They advertise their network before as the "Asia Optimized Network" so I gave them a try and it was indeed the best network that I tried. Quadranet had the lowest ping that I could get on all the servers that I tried.

My business grew bigger and bigger and I ordered more servers from quadranet. One of services I offer is VPN so it was really cool that they can even accommodate my IP needs. I got a lot of /24s back then (A lot).

5 years later on I started having issues with failing drives on my servers. I still like quadranet even with those hard drive issues but I moved some of my critical services to reliablesite.net because of the hard drive issues (And because their name says reliablesite nah just kidding ).

A bulk of my servers are still hosted at quadranet. I rarely had any issues and if I do need support they really respond fairly quick. When I say I rarely had any issues I mean really rare because most of my servers are running for years without downtime.

Fast forward a few years later, I moved my critical services back to quadranet because I love their service. business has slowed down so I need to cancel some servers because I just don't need them anymore.

And then here comes 2020 and the pandemic. This is the year that it really went bad maybe because of the pandemic and the support engineers are not allowed to visit the DC, I don't know.

But quadranet's network has been really bad. Frequent lost of connection. Q4 of 2020 they had an un-announced maintenance on their network which lasted for hours. They said it was announced but I never received any email so whatever. And then another maintenance. Despite the maintenance network is still.. well "Shi*ty.

I cancelled some servers and move my services to another provider. I still keep some server just because I still trust them.

And network is down again.

I cancelled a few servers again. They even offered me a free 1 month service just to keep the service. which I declined.

And now 2021 network is still spotty. frequent disconnections here and there.

I opened another ticket asking them if there are issues with their network again. And you know what the support did? He rebooted my server without any warning. WTF!!! I mean yeah when you have a problem with your PC and you call for support sometimes they would ask if you turned it on and off already?
But why wont you ask me first if its ok to reboot it.
I can SSH just fine to the server so the server is fine its just the network is having issues. rebooting the server wont fix your network.

And they said it was blah blah blah that their system noticed it is not responding.
I cant copy paste their response anymore because you know what they did?
They fluffing deleted my support ticket.
When I asked why? They said it was a mistake. Really? Their delete button has no confirmation that you want to delete a certain ticket?

I completely lost faith on quadranet now. So I moved some services again and requested a cancellation. And after reviewing my services. I found out that the server that I cancelled which they offered me a free month of which I CLEARLY declined is still there and I got billed this January.

I sent a ticket asking for a refund to a server that I am no longer using which I already asked to be cancelled which they did not. (They can clearly see that on the bandwidth logs)
I believe it is not my fault if they did not cancel it. I mean I asked for a cancellation. They offered a free month. I clearly declined. Now whose fault is it if the server was not cancelled?

Well now I am scared because I am still on the phase of moving my services to another host.
I am afraid because they might just delete my servers and say it was a mistake too. Maybe I'm just paranoid.

So my rating?

Support 2/10 - I am still generous here. because I know they are trying to do it right. Its just not enough
Service 4/10 - I believe I reviewed them before and gave them a 9/10 but it is down now.
Value 3/10 - Prices have stagnated. There are better offers now out there.

Will I recommend them? For non critical services I still might use them but if you want a better service just look elsewhere.

Its like 10 years of hosting and its sad that it must come to an end like this. Thanks to Dustin whose always been there to accommodate my requests at Quadranet before (https://www.webhostingtalk.com/member.php?u=252125) I dont know what happend but since Dustin was gone it was never been the same at quadranet. Lol maybe just a coincidence or maybe there is a story behind it.

hi all pleas help me
my server down every day support dont like help me
i think Hardware problem


[img] i.ibb.co/khx2swy/23.jpg [/img]

support :
I took a look at your log files. I didn't see any errors or warnings. Based on the image you provided, and the fact that your machine has generally been on when I've checked it, I suspect there is a networking issue. I don't know if a reinstall will knock it out. Maybe a network diagnostic will uncover the problem? Something like ethtool or iperf. That's just a guess though, I don't really know what you're doing with your server to give you a better diagnosis.
pleas help
support no answer ticket after 2 day

We've been with Hetzner for years and, while satisfied with the hardware and technical support and infrastructure, quite unhappy with support/sales/abuse departments where it always feels like they're doing one a favor in even answering and often make little effort to actually help.

So my question is if there's any hosting provider to match what they offer? We want to upgrade from our current servers and one type of servers we looked into are https://www.hetzner.com/dedicated-rootserver/ax41 which you can get in Germany* for 39 EUR/month (plus 39EUR setup fee) (prices without VAT as we're outside EU). This is a AMD Ryzen 5 3600 Hexa-Core which has a passmark > 17,000 and comes with 64GB RAM and 2 x 512 GB NVMe SSD. When I found something similar with OVH (slightly better CPU, 3600X instead of 3600), it 105 USD per month when committing to 24 months which is more than double.

Another type we were looking at is the https://www.hetzner.com/dedicated-rootserver/ax51

Anyway, any matching offers elsewhere? We can probably take some bandwidth limitation and cool with either EU or US locations.



*They have a center in Finland but when I did a bit of research it seemed it offers much worse network connectivity so while 5 EUR cheaper per server, doesn't seem to be worth the risk.

We have some older SolusVM nodes in the UK & NL that we are looking to upgrade to Proxmox. Our current hosts have been fairly reliable from an uptime/network perspective but not the greatest when it comes to support. Not that we need it very often but when a node is having issues, response times and capable support techs are important. That being said we are looking provider for recommendations with the following requirements.

1) Familiar with Proxmox however we will take care of installing/managing Proxmox via IPMI/ssh/web interface.
2) Able to provide custom hardware configs and possibly private VLAN's for backups or subnet overlays for multiple nodes to share IP space.
3) Responsive support with a clue and knowledgeable pre-sales staff to help spec the servers.
4) Tier 4 DC in London and Amsterdam (or can be 2 different providers).

We're also considering just reselling VPS services so we're also open recommendations on VPS resellers in those locations.

And Go.....

TIA

Hello,
We're looking for three unmanaged servers, each in a different datacenter within the US - preferably two coasts and central US. Outside of the US is not an option. We will expand this to 3 at each location eventually.

Minimum specs:

24 Core Xeon (2.0 GHz or faster)
128GB DDR4
200GB SSDs in RAID1
3.84TB SSD
100TB on 10Gbps port
IPMI is a must (We must be able to power off and on at will)
Clean IPs /29 on each host
While this is unmanaged, we want 24/7 US based support for hardware replacement
Budget is ~$250 USD/Mo for each host.
Use case is for deployment of a large web app. Datacenter redundancy is essential for uninterrupted access to at least one host at all times.

Note that we were using Purevoltage, which is an exceptional company and provided excellent service to us. However, at this time (soon to change), they do not have IPMI access or the ability for us to manage powering off/on the hosts via their KVM. We are doing multiple reloads of various virtualization options to find what we want to go forward with, which we discovered cannot be handled efficiently through ticketing.

Thank you for any recommendations.