oneprovider - Extremely Crappy Service - A MUST AVOID

Most of the reviews I read about OneProvider are negative (e.g., https://trustpilot.com/review/oneprovider.com). Of course, most negative reviews of budget servers are about support, which is mostly inappropriate (you cannot expect high standard support from budget providers).

As far as I understand, OneProvider is a reseller of many providers. It is an amazing business model.

Anyhow, why are people so negative about OneProvider among many budget providers?

Just wanted to post my terrible experience with W3Space.

They offer absolute ZERO customer support and ignore all tickets.
They claim 24 hour server delivery on their website. So, I ordered a dedicated server from them for $150 on May 18th (over 3 weeks ago).
After a few days of nothing happening, I opened a ticket asking if there's any ETA on delivery. Silence. No response. No, sorry we're out of stock and expect new servers soon. Absolutely NOTHING.
So, after just over a week of no answers I did the only thing I could and opened a Paypal claim.
I also opened a ticket telling them I no longer need the server and to cancel my order. This ticket of course was also ignored.

They still didn't bother to answer. As we all know Paypal claims take some time. After escalating, they had until today to respond.

So, today, last day to respond to the claim, I magically receive server details. No apology. No sorry for being late. Just an email with server details and ticket closed.

Needless to say after 3 weeks of waiting I've already ordered the server elsewhere don't need it anymore. So I have to wait to see what Paypal decides, as I'm out $150 and 3 weeks late received a server that I no longer need and requested multiple time to cancel after failure to deliver or respond to any tickets.

Surprise surprise... they're not answering those tickets either. The only thing they bother to answer is the Paypal claim.

If you want to waste money and get zero customer service. These guys are the place to go.
Otherwise, steer clear. Still waiting to see what Paypal decides now that they've provided them with server information 3 weeks too late.

We're looking for a managed dedicated server in NL or DE DC,
We have read much praise in here for Hivelocity but we checked their managed plans and amazed to see that they do not offer any support in cases where FFMPEG or 3rd party scripts are involved.
We need support whenever anything happens where our tech/dev isn't capable enough to solve the issue. As an example of such tech challenge that we would need to have covered by the managed hosting is issues that relate to diagnosing network package losses that are noticed when using a custom Google Cloud Translation API. In such case we wouldn't want to get told 'We can't support you because you're using 3rd party CMS/Software'

We're used to managed dedi hosting in US and have never had any such issues where support aren't taking care of everything. We need to understand who in NL or DE does provide such services?
We do not need support often but when do we we want a sysadmin on the other end who isn't just trying to avoid supporting based on some weird T&C.
Usually over a year we may need 5 hours of support, so during these 5 hours we need just full support and dedication from the support staff as rest of the year the payment for the services has been more of an insurance payment.

Been a customer of ServerComplete since mid 2017, service was great until a few months ago when I started to have issues sending emails due to their SMTP filtering simply not working or never delivering the email to the mailbox of the recipient. Lately I've also been having issues with them expiring the cPanel license that's ordered through their customer portal and taking longer and longer to active it once again so that cPanel can continue working. Currently have 2 unanswered tickets that have been open for over 15 hours at this point and their ticket page in said customer portal states the following "Our Technical Support department should be utilized for all issues outside of emergency and server outage issues. Our Technical Support team is available 24/7 and on average, you should see a response to your issue within 12 hours.", the lack of communication and action is quite disheartening and frustrating.

Hi,

how can I find or create support phone password for my server at hetzner.

one of my server is down for 9 hours, contacted telephone support at Hetzner, they asked
me to contact hetzner data center support, DC support is asking for phone password which
I dont have, or cant find anywhere.

what should I do, I did open tickets in robot but no use so far.

We provider resell dedicated and VPS services to Asia region, and as 'Middle Men' here is some questions hope to get some tips/answer from hosting providers.

On Feb 2nd, due to out of stock, we submitted refund request.
On Feb 3rd, Got replied, no refund, restock in a week.
However, customer cannot wait for a week ( to be honest, can you wait for a week to get VPS setup? Fast deployment that is one of reason why we use VPS.)
Then, we request credit to the account on PhotonVPS. Got rejected.
On Feb 5th, services in-stock, but services were cancelled. NO REFUND, NO CREDIT, NO SERVICE. Free Money to PhotonVPS. Is this new scam?

Converstation between @Profuse-Jimmy @photonvps

"We should have more stock later this week"
-- Shouldn't display (not available ) if out of stock? or they just want to oversold for more profit? And since no warning regarding this, shouldn't provide any solution rather than pay you and waste me and my customer's time on waiting game?

"Allow one refund per account"
-- Is that a standard terms now?

Shown in images
"You can choose to use them or not use them, but no refund/credit will be issued"

BUT on their TOS: photonvps.com/terms_conditions.html
3.6 Refund Policy Customer has thirty (30) days beginning from the date of first payment to a trial period of Services. Within the initial thirty (30) days period, the customer has the right to cancel or demand a full refund if customer is not satisfied with the services. However, upon exceeding the initial thirty (30) days period, the customer will no longer be entitled to any refund and they will be billed until a cancellation is incited. Section 3.6 Refund Policy DOES NOT apply to any terms under Section 5 enforcement. If Customers account is suspended within the initial thirty (30) days for any reasons in violation of this Agreement the Customer waives the right to any refund under this section.
-- This is no longer valid?, what happend to 30 days refund policy?

So, Any advise to avoid company like PhotonVPS? DO NOT BUY IT!

Hello,

I am a customer of OVH since Apr 2016, previously, I only rented OVH 3-4 servers at the same time, so really using quality is fine, no problem arises. But 2 months ago, in 1 month I hired more than 30 servers at OVH to serve my clients, and I found many pressing problems, the quality of support at OVH was very poor.

1. The support time of OVH Sing since creating a crash ticket to check the server is very long, each system has more than 6 servers with 1 or 2 faulty servers that must stop all to wait for technical OVH testing takes more than 2-3 days, there are problems that take more than 10 days for OVH to find the cause.

2. Never trust OVH's hardware testing system, because before that I completely trusted OVH's hardware testing system, so the time I waited to solve the server problem took a long time. , because I thought it was my own problem.

3. And when the problem is due to the server error of OVH, we will still have to bear the loss of those faulty servers without a refund of reasonable usage date, as well as forcing to change the usage date to Other servers that do not support refunds.

Details you can see the attached picture.


My ticket :

These server problem when

1.
server ns569036.ip-139-99-125.net (server installed : 22:02, 16/11/2020 ; server return : 22/11/2020)
server ns544549.ip-139-99-124.net (server installed : 13:32, 15/11/2020 ; server return : 24/11/2020)
ticket id: 1141571, 1143377

Because this is a server system connected to each other, after receiving the server it takes 2 days to set up the system. That means around November 19, 2020, the system started to work. From the moment the server started to work, it started having connection problems (ticket: 1141571 - 21/11/2020 09:22), started to experience worse problems when the connection was dropped continuously and the machine server was not accessible around 21/11/2020 23:00 (this happened 4 times before on servers: ns544549.ip-139-99-124.net, ns569036.ip-139- 99-125.net, ns568999.ip-139-99-125.net), after about 2 hours of testing I created a ticket: 1143377 - 22/11/2020 01:18, speculating that the HDD is faulty so I asked to be replaced, but your technician has to wait until 08:00 23/11/2020 GMT + 8 before you can start testing the server. This means that the whole system of 10 servers has to wait more than 48 hours. I asked Belveder about the problem of not being able to wait long so I will buy another server instead and ask for a refund later, and Belveder agreed.


2.
server ns5002501.ip-51-79-162.net (server installed : 22:37, 19/11/2020 ; server return : 30/11/2020)
ticket id: 5805542655, 1158210, 1158130

This server was installed at 22:37 11/19/2020, it took me about 2 days to set up the system. And starting 11/23/2020, the system started to work, after about 1 day of operation, at 20:05 11/24/2020 there was a connection failure and inaccessible. I have to fix it by restarting this server in order for it to work properly again.

The situation continued on 11/26/2020 17:56 and 11/29/2020 20:28, at these 2 times I had to use reboot function in the OVH control panel to reboot the server (can check email let's see ).

Since I can't let the situation continue, my client has to report game server maintenance to wait for you to check the hardware. And because before that, you did not accept any refunds but forced to change the usage date, so I had to let customers wait for you to check and fix.

I created ticket 5805542655 - 11/30/2020 01:04 to request to check and replace the HDD, but until 11/30/2020 07:41 you have just started to check the HDD and do not agree to replace HDD, go to the extended test but still cannot find the cause of the error.

Continue with ticket 1158130 - 11/30/2020 10:00, because unable to find a solution, you agree to replace another server, and I continue to wait until 11/30/2020 16: 25 of you again informed me that the server could not be replaced and asked me to cancel my current server and order a replacement server.

Thus, my server had to be halted for almost 2 days from: 11/29/2020 20:28 until I bought a new server and installed it again on December 1, 2020.


3.
server ns563910.ip-139-99-125.net (server installed : 01:01, 20/11/2020 ; server return : 19/12/2020 ; problem report: 08/12/2020)
ticket id: 1262908, 1243789

This server problem when install first time, can check email: Hardware error during the re-installation of your dedicated server 19/11/2020 22:24

During the time of using this server, there were several times of connection failure, unable to access the server.

Until about December 5, 2020, it started to be automatically restarted, ticket id: 1243789, spent many days of testing, extensive testing, ... you still can't find it. The reason, until I had to take time to record the video to prove it, you guys can check and find out the cause on 12/16/2020 18:10, so more than 10 days the server is down, the system is idle for waiting

4.
server ns5004359.ip-51-79-177.net (server installed : 13:29, 24/11/2020 ; server return : 25/11/2020 )
ticket id: 1147496, 1148254, 1148617, 9905645348, 1148779

server problem with auto reboot, at this time i dont know problem, and your team also not know how to fix, so i buy other server for replace.

5.
server ns563916.ip-139-99-125.net (server installed : 00:50, 06/12/2020 ; server return : 19/11/2020 ; problem report: 08/12/2020)
ticket id: 1243789

After receiving the server, installing to use within 1 day, you will encounter the status of automatically restarting the server. The client temporarily turns off the server for you to check, but more than 10 days later you find out the problem, and the client has left the server not in use.


Thanks.

What solution(s) do you want OVH to offer you?
I want a full refund. Because of the server damage and delay in support time. I do not accept to change the usage date to another server, because the customer is no longer renting the server.

I have lost clients, and money in these incidents.

TLRD Version

1. Offer very attractive deal in Webhostingtalk
2. Offer to sign with Monthly + No Setup Fee
3. Once Payment Done. Tell You no Stock
4. Option = You have to pay 1 year in advance. (because no stock, they need to buy hardware) Or Refund
5. Ask to change to available spec, still refuse. Request buyer Pay 1 year in advance.
6. Request refund. >24hours, no more reply.
7. Still posting new threads to promote this "UNAVAILABLE" Package in Dedicated Server Offer section (After tell me there is no stock)

i cannot post link, 1st 5 post....
Follow This thread ID : ?t=1846296
Company : Server Trading

Communication
-----------------------------------
Good morning,
I'm sorry, but we do not have spare dedics with such configuration.
We can get such a server if you pay for a year.

If you want refund, please write to support@server.trading or create ticket in support panel.
If you want to pay for a year, please write there too.

Witold Filipczyk,
server.trading ( 1 Days ago )

-- > Request to change to other spec from me. ( 2cpu, 4gb ram, large storage, anything )

Sorry we don't have it. We can order one (one of 3 types), but if you buy dedic for a year.
Other way is not remunerative for us. Sorry.

-----------------------------------
Change to anything also REQUEST ME TO PAY 1 year upfront


This happened 24 hours ago, and i found they still ADVERTISE THIS PROMO fews hours ago in Webhostingtalk, Dedicated server offer section
Thread link ID : ?t=1846296 ( i cannot post link . new user )


-----------------------------------
Conclusion
1. They might Refund me. They might Not.
2. If they dont have the hardware, Why still push the Offer ?
3. In their website, Still allowed for monthly payment for ( Unavailable package )
4. Once you pay, You are trapped.

I'm looking for a low-end dedicated host that is slightly better than Nocix (e.g. ~2x cost with better service). I've been with Nocix/Datashack for quite a while with various servers, and they very nearly offer exactly what I need: low cost, good hardware, plug in the server, keep it plugged in, keep it running, keep the network connected, generally don't screw things up hardware-wise. Unfortunately, they do have quite a few problems (random outages, bad UPS, network goes bye-bye, etc.) and also very frustratingly they generally handle these outages very badly (don't announce or acknowledge them, don't respond to tickets in good time, support staff aren't familiar with basic network tools), and also don't fix the things they screwed up or provide any way for me to fix them (no IPMI/KVM, support refuse to to tell me what's on the screen when the server won't boot after their blown UPS / 'redundant' power failure messed up the bootloader, etc.).

Question: who is slightly better than Nocix? Similar low-end focus, but with slightly better service, though not e.g. 10x more expensive? Preferably with IPMI/KVM. Ideas sought!

helo
anyone face similar issue like me the dedicated server suddenly completely down.. after some complaining to the support.. all raid disk cant access and no partition on it..
and one if their support said the disk is pulled due do child porn.. no warrning.. no information and suddenly they act like that. if i ask more detail which ip and domain , they cant answer it and dont want to give more information..
really funny about this big NAP company .. i suspect that my server accidentally removed by their system.

at first i suspend network or hardware problem.. mode investigation make me more confusing because their support seems do not say the truth ..