Ioflood a joke!

IOFLOOD 3 Month Review

I signed up with IOFLOOD for a Dual E5-2680v2 dedicated server about 3 months ago and wanted to give an update.

When signing up there is a 24-72 hour set up time. They were able to set me up earlier as I was a Webnx refugee. (If set up time is important to you, just take a note)

Let's talk speed, the speed test's download is 600 Mbps and upload 400 Mbps

Now, server response time for webpages is 100 MS or less from the tests done.

Sometimes email response time is a little slower than the liquid webs of the world. (10 minute response time or less). But we have had little reason to contact support.

Most important of all is uptime. We have had 100% uptime since signing up. We did have downtime recently for a ram upgrade. (Which is to be expected).

So, I would give them an A+
I have upgraded some features of my server. But current specs and price are below. I added additional RAM from the base set up and some additional IP's.. But couldn't be happier with the service and the price is quite reasonable.

Server specs and price
Dual E5-2680v2, 100TB / mo bandwidth on 1gbps, 256GB RAM, 2x 1.6TB NVMe SSD, unmanaged, 2x /29 IPs, $191.50.

Hello,

I've really strange issue with this careless company called Hetzner,

I've server with them for shared hosting, there was abuse for one site on it and they sent me mail to resolve this abuse in only 1 hour or they will block the service for the main server ip .

I've seen this mail after 2 hours, when all of my clients sites has been stop working , I checked my E-mail and i got this message on junk mail (no problem till now)

Then, I've sent reply to Hetzner abuse department, that i have solved this abused issue and deleted the abuse file from my client hosting site,

They didn't reply me for long hours, and keep blocking my main server ip which makes all my clients sites down !!

After that, i sent message to support, Hetzner support replied me with very strange reply !!

Please note that it's 02:20 CET Saturday morning. So currently there's no one available I regret. Most likely they will be back in office by Monday 08:00 CET.

They want me to wait more than 2 days with server down because they blocked it and went to the weekly vacation !!!

How Hetzner imagine the clients can wait more than 2 days with all sites down ? Could a company that respects its customers block server for 2 days till there employee ends the vacation ?

Do you think that clients can trust you again after making them losing there business ?

What is the regret that your company gives ? Does Hetzner really respect its clients ?

It's very bad experience with Hetzner

Just wanted to post my terrible experience with W3Space.

They offer absolute ZERO customer support and ignore all tickets.
They claim 24 hour server delivery on their website. So, I ordered a dedicated server from them for $150 on May 18th (over 3 weeks ago).
After a few days of nothing happening, I opened a ticket asking if there's any ETA on delivery. Silence. No response. No, sorry we're out of stock and expect new servers soon. Absolutely NOTHING.
So, after just over a week of no answers I did the only thing I could and opened a Paypal claim.
I also opened a ticket telling them I no longer need the server and to cancel my order. This ticket of course was also ignored.

They still didn't bother to answer. As we all know Paypal claims take some time. After escalating, they had until today to respond.

So, today, last day to respond to the claim, I magically receive server details. No apology. No sorry for being late. Just an email with server details and ticket closed.

Needless to say after 3 weeks of waiting I've already ordered the server elsewhere don't need it anymore. So I have to wait to see what Paypal decides, as I'm out $150 and 3 weeks late received a server that I no longer need and requested multiple time to cancel after failure to deliver or respond to any tickets.

Surprise surprise... they're not answering those tickets either. The only thing they bother to answer is the Paypal claim.

If you want to waste money and get zero customer service. These guys are the place to go.
Otherwise, steer clear. Still waiting to see what Paypal decides now that they've provided them with server information 3 weeks too late.

oneprovider.com

This is based on my experience buying & using dedicated server at oneprovider.com

Following points make this host a perfect AVOID case:

1. No proper communication - you will not get answer when your server will be ready, just keep waiting

2. No Phone support at all - this is the worst thing to face as a client. No Telephonic support at all. Even for the greatest issue like server down, you have to raise ticket and start praying almighty.

3. Chargeable support - They have 2 paid support categories and to promote them, regular customers are treated in the worst manner.

4. Unreasonably Longer time to respond tickets - For server outage, network failure, their support took more than 8 hours to respond and again, they simply asked some choices and once you make one, another 8-10 hours.

5. IP issue - If for any reason, your server is to be replaced, they are unable to provide you same IPs even for same location ! Hence, DNS propagation and all will be the headache for clients.

6. Unfriendly Refund Policy - I have NOT received refund yet. For their own faults as well, they are not willing to refund customers. Rather, they want to make proportionate refund. They considered Time wasted on their support tickets as services used by customer!.

In nutshell, at oneprovider - Dissatisfaction Guaranteed!

I can also provide tickets' snaps in support of my views above.

You are advised in your own interest to AVOID crappy host oneprovider for any serious work.

Just ordered an OVH VPS a few days back, and they tell me that the validation department will contact me. I emailed the validation department myself, and they don't even bother replying. The main support just send an email template for the validation team to get back to you.

Haven't seen any other VPS provider take this long, or act this unprofessional like OVH does.

Hi guys,

i am looking for a server provider that has good and fast support.
i currently have a Ryzen 5 3600 server it's not powerful enough. Support is taking days to reply thus i am looking to move asap.

anything other than hetzner please.

regards

We're looking for a managed dedicated server in NL or DE DC,
We have read much praise in here for Hivelocity but we checked their managed plans and amazed to see that they do not offer any support in cases where FFMPEG or 3rd party scripts are involved.
We need support whenever anything happens where our tech/dev isn't capable enough to solve the issue. As an example of such tech challenge that we would need to have covered by the managed hosting is issues that relate to diagnosing network package losses that are noticed when using a custom Google Cloud Translation API. In such case we wouldn't want to get told 'We can't support you because you're using 3rd party CMS/Software'

We're used to managed dedi hosting in US and have never had any such issues where support aren't taking care of everything. We need to understand who in NL or DE does provide such services?
We do not need support often but when do we we want a sysadmin on the other end who isn't just trying to avoid supporting based on some weird T&C.
Usually over a year we may need 5 hours of support, so during these 5 hours we need just full support and dedication from the support staff as rest of the year the payment for the services has been more of an insurance payment.

I've used Hetzner on and off for the past 10 years or so. I'm currently part of a few different projects that are using Hetzner, with in total around 30 active servers at the moment, however in total across the years, I must have had around 50-60 servers with Hetzner.

Sales: 6/10
I've had limited contact with the sales team, simple questions are answered quickly and there is live chat for these types of questions as well. Sales responses are anywhere from a couple of hours to a full day. The only real issue I've encountered with sales or billing is the inability to remove the "flexi pack" charge. This was a surcharge that was later abolished for when you wanted to customise the hardware of the server, however clients with existing servers were still being charged this fee. When I requested this charge be removed from some of our servers, sales said that it would only be removed after we had the servers for 2 years. So the solution? Cancel the older servers and order new ones. This was a hassle to overcome some pointless inflexibility, although we ended up with newer/better hardware at a cheaper price.

Setup: 8/10
Setup times are usually within an hour or so. Customised servers typically take a couple of days. I've encountered 1 mistake, with incorrect hardware as they misread our setup notes, this was corrected within an hour upon being notified of the mistake.

Support: 7/10
Responses typically take 10-30mins, I believe the longest I've had to wait has been an hour. Support responses have been a little curt at times, but this could be due to the language differences, and these responses are in the minority. Failed hard drive replacements take around 30 mins upon being notified. A major downside is lack of any client side ticketing system, with everything having to be dealt with via Email.

Network: 8/10
All servers have a 1Gbps dedicated port by default, sometimes there can be issues maxing the port, but it's rare to see anything below 800Mbps when I've tested, although this hasn't been extensive testing. Stability has been good, there was a hiccup earlier in the year which resulted in some packet loss, although this didn't affect us very much.

Control Panel: 5/10
As I said, lack of a proper ticketing system is a major issue which I'm surprised hasn't been rectified yet. Other than that, their panel is pretty feature rich, with extra features like alerts/notifications, decent bandwidth graphs, power management, etc.

Pricing/Value: 11/10
Hetzner's value for money is completely insane. If budget is your primary concern and you need an unmanaged provider in Europe, I don't think you can do any better.

We have some older SolusVM nodes in the UK & NL that we are looking to upgrade to Proxmox. Our current hosts have been fairly reliable from an uptime/network perspective but not the greatest when it comes to support. Not that we need it very often but when a node is having issues, response times and capable support techs are important. That being said we are looking provider for recommendations with the following requirements.

1) Familiar with Proxmox however we will take care of installing/managing Proxmox via IPMI/ssh/web interface.
2) Able to provide custom hardware configs and possibly private VLAN's for backups or subnet overlays for multiple nodes to share IP space.
3) Responsive support with a clue and knowledgeable pre-sales staff to help spec the servers.
4) Tier 4 DC in London and Amsterdam (or can be 2 different providers).

We're also considering just reselling VPS services so we're also open recommendations on VPS resellers in those locations.

And Go.....

TIA

Ive been a customer of KnownHost for over 5 years. As my sites have been growing Ive used several of their different managed VPS and dedicated servers throughout the years. This has given me great insight both into their hardware performance and the customer support for the managed services they provide.

As most website owners know there are the occasional days which are nothing but headaches. Slow loading and watching as traffic drops. Its not fun at the moment but its part of the game. The most recent event was today and that gave me this reminder to take some time out of my day to write this review.

KnownHost is one of the best hosting providers out there which truly look after their customers. Today, as many times previously, they went far and beyond to resolve the issues with my dedicated server and helped boost the performance on my site significantly.

As someone who is not a developer it is truly a great feeling to know that a response from KnownHosts support staff is never but a few minutes away. This might sound too much like a 90s TV commercial, but I cant praise them enough! 5 years and they are still as good as back then (or maybe even better actually).

I highly recommend KnownHost to anyone who is looking for a trustworthy hosting provider with many years of experience in the space and who always puts their customers first.

Thank you KnownHost for being awesome! I will keep on recommending you.