HIVELOCITY destroyed my business!!!!

I had 2 Servers with OVH US (BV1 & BV2) With them,In that one of the server got 2 Spamhaus issue and which we had removed that account and informed them about this

We got an sudden mail from OVH US Policy Enforcement Specialist

As you are well aware, we have received a persistent stream of credible reports of malware and phishing sites hosted on your servers. Such content and activities violates Section 5(b) and 7(b) of the OVHcloud Terms of Service and is grounds for immediate termination in accordance with Section 9(c) of the OVHcloud Terms of Service. We are therefore terminating your account effective as of November 6, 2020 at 15:00:00 ET.

As further provided in Section 9(d) of the Terms of Service, as a result of your termination, your OVHcloud services will cease functioning as of the time and date set forth above; after which, you will not be able to access any of your user data. All such user data will be destroyed. Due to your failure to comply with the Terms of Service, OVHcloud is under no obligation to extend your ability to access the OVHcloud Services following your termination.

Our decision is final and not subject to appeal. We had requested to give us 15 days time to take our Backup but they are not responding till now and My Service is about to terminated by them
There is no Warning they are just sending an notice that my service will be terminated in 24 hours..The both servers have about 4 TB of Data we are using it for Webhosting and another is for SolusVM KVM

How can an person take 4 TB of backup in 24 hours ?

They totally destroyed my business and They are not ready to give our backups or respond to our ticket

IF YOU ARE PURCHASING SERVERS FROM OVH US THEY CAN SEND YOU TERMINATION NOTICE ANYTIME WITHOUT GIVING PROPER TIME TO TAKE YOUR BACKUPS

I'm with OVH France from past 5 years and they are very proper on Abuse cases and incase of any service termination they will give us Final warning after that only they will terminate.But OVH US Does not give any time to take our backups

this is totally unprofessional and unfair

OVH US Teached me an Best lesson and My business was totally down

I don't know how to respond to our customers about their data's

TOTALLY LOST !

THANKS TO OVH FOR KILLING MY LIFE
KILLING MY FAMILY
KILLING MY BUSINESS

Hello,

I've really strange issue with this careless company called Hetzner,

I've server with them for shared hosting, there was abuse for one site on it and they sent me mail to resolve this abuse in only 1 hour or they will block the service for the main server ip .

I've seen this mail after 2 hours, when all of my clients sites has been stop working , I checked my E-mail and i got this message on junk mail (no problem till now)

Then, I've sent reply to Hetzner abuse department, that i have solved this abused issue and deleted the abuse file from my client hosting site,

They didn't reply me for long hours, and keep blocking my main server ip which makes all my clients sites down !!

After that, i sent message to support, Hetzner support replied me with very strange reply !!

Please note that it's 02:20 CET Saturday morning. So currently there's no one available I regret. Most likely they will be back in office by Monday 08:00 CET.

They want me to wait more than 2 days with server down because they blocked it and went to the weekly vacation !!!

How Hetzner imagine the clients can wait more than 2 days with all sites down ? Could a company that respects its customers block server for 2 days till there employee ends the vacation ?

Do you think that clients can trust you again after making them losing there business ?

What is the regret that your company gives ? Does Hetzner really respect its clients ?

It's very bad experience with Hetzner

I have some servers at Hivelocity, since 2017.

No network problems, 100% uptime, excellent hardware and support.

Yesterday, after 2 or 3 years, one of the backup disks on one of my servers, failed.

I opened a ticket asking how to change to a new HDD. To my surprise, the support offered the possibility to clone the disk to try to recover the data. Despite being a backup disk, it would be good to recover, as I had left some old accounts there.

Then they removed the HDD and cloned it in 3 hours, for a new HDD. And it worked! all recovered data. Of course, it will not always be possible to recover, it will depend on the problem that the HDD presents.

And during the whole process, the Hivelocity support team was very active, I scheduled to shut down the server after 7PM (so they can insert the new drive) and minutes before they wrote saying "we are ready to install the new HDD, you just have to shutdown the server". Never, but never, have I seen this type of concern with the customer, in the datacenters where I have been. I'm in this market this 2004, I had servers at The Planet, Layered Tech, Host Dime, LiquidWeb, and so many others that don't even exist anymore.

I've had servers in other companies, which were managed, and I didn't have support like that. My servers at Hivelocity have no management, but they go beyond what was expected, gave me all the support from beginning to end of the process, offered the data recovery service for free and even warned that they will save the old HDD for a week, for any emergency.

Thanks Hivelocity, I only have one thing to ask: keep it up, "this is the way".

On my webhosting journey I started with free hosts (110mb.com) then graduated to Shared hosting ($1.99 oversold?) and then lowend vps to much more expensive vps and finally dedicated servers.

My clients/visitors are from Asia so I was searching for a host with good connectivity in Asia. Servers in asia are expensive so after a little bit of searching I found out that the next best thing is a server hosted in the west coast. That is when I found out about quadranet.com(This is back in 2011). They advertise their network before as the "Asia Optimized Network" so I gave them a try and it was indeed the best network that I tried. Quadranet had the lowest ping that I could get on all the servers that I tried.

My business grew bigger and bigger and I ordered more servers from quadranet. One of services I offer is VPN so it was really cool that they can even accommodate my IP needs. I got a lot of /24s back then (A lot).

5 years later on I started having issues with failing drives on my servers. I still like quadranet even with those hard drive issues but I moved some of my critical services to reliablesite.net because of the hard drive issues (And because their name says reliablesite nah just kidding ).

A bulk of my servers are still hosted at quadranet. I rarely had any issues and if I do need support they really respond fairly quick. When I say I rarely had any issues I mean really rare because most of my servers are running for years without downtime.

Fast forward a few years later, I moved my critical services back to quadranet because I love their service. business has slowed down so I need to cancel some servers because I just don't need them anymore.

And then here comes 2020 and the pandemic. This is the year that it really went bad maybe because of the pandemic and the support engineers are not allowed to visit the DC, I don't know.

But quadranet's network has been really bad. Frequent lost of connection. Q4 of 2020 they had an un-announced maintenance on their network which lasted for hours. They said it was announced but I never received any email so whatever. And then another maintenance. Despite the maintenance network is still.. well "Shi*ty.

I cancelled some servers and move my services to another provider. I still keep some server just because I still trust them.

And network is down again.

I cancelled a few servers again. They even offered me a free 1 month service just to keep the service. which I declined.

And now 2021 network is still spotty. frequent disconnections here and there.

I opened another ticket asking them if there are issues with their network again. And you know what the support did? He rebooted my server without any warning. WTF!!! I mean yeah when you have a problem with your PC and you call for support sometimes they would ask if you turned it on and off already?
But why wont you ask me first if its ok to reboot it.
I can SSH just fine to the server so the server is fine its just the network is having issues. rebooting the server wont fix your network.

And they said it was blah blah blah that their system noticed it is not responding.
I cant copy paste their response anymore because you know what they did?
They fluffing deleted my support ticket.
When I asked why? They said it was a mistake. Really? Their delete button has no confirmation that you want to delete a certain ticket?

I completely lost faith on quadranet now. So I moved some services again and requested a cancellation. And after reviewing my services. I found out that the server that I cancelled which they offered me a free month of which I CLEARLY declined is still there and I got billed this January.

I sent a ticket asking for a refund to a server that I am no longer using which I already asked to be cancelled which they did not. (They can clearly see that on the bandwidth logs)
I believe it is not my fault if they did not cancel it. I mean I asked for a cancellation. They offered a free month. I clearly declined. Now whose fault is it if the server was not cancelled?

Well now I am scared because I am still on the phase of moving my services to another host.
I am afraid because they might just delete my servers and say it was a mistake too. Maybe I'm just paranoid.

So my rating?

Support 2/10 - I am still generous here. because I know they are trying to do it right. Its just not enough
Service 4/10 - I believe I reviewed them before and gave them a 9/10 but it is down now.
Value 3/10 - Prices have stagnated. There are better offers now out there.

Will I recommend them? For non critical services I still might use them but if you want a better service just look elsewhere.

Its like 10 years of hosting and its sad that it must come to an end like this. Thanks to Dustin whose always been there to accommodate my requests at Quadranet before (https://www.webhostingtalk.com/member.php?u=252125) I dont know what happend but since Dustin was gone it was never been the same at quadranet. Lol maybe just a coincidence or maybe there is a story behind it.

This current admin company is driving me insane! They are literally making my server worse...

I have lost so much money in production time of not being able to develop websites!

This sever is for basic business sites.

So I am moving this server from dedicated self-managed (with 3rd party admin) and now need a fully managed server.

This is just to host multiple websites. so we very rarely have issues on the server.

I need cpanel/whm

I am used to having multiple processors with multiple cores, but they are quite old, so maybe the more powerful processors can beat it?

It's an old server but has been a workhorse for development with no real issues.

i'd like the equivalent or better. Ideally under $200 month ($150 would be great!)

-- is this even possible?

who do you recommend? Any black friday/cyber Monday specials?



--------current server specs---
Intel 2x L5630
Dedicated Server
Operating System: cPanel/WHM (CentOS 7 x64)
Bandwidth: 20TB on 1Gbps Port
Service Title: Intel 2x L5630
Service Options: Service Plan: Intel 2x Xeon L5630 Westmere 4-Core Dell Node
Operating System: Linux- CentOS 64-bit with cPanel/WHM 64-bit
Hard Drive 1: 500GB HDD
Hard Drive 2: None (+$0.00)
Hard Drive 3: None (+$0.00)
Hard Drive 4: None (+$0.00)
Hard Drive 5: None (+$0.00)
Hard Drive 6: None (+$0.00)
Raid Card- LSI 9260-8i 6G w/ 512MB Cache: Included / No Raid (+$0.00)
Power Supply: Dual Power (+$0.00)
RAM: 24GB (+$0.00)
Bandwidth: 20.0TB on 1Gbps Port (+$0.00)
IPv4 Addresses: 5 Usable (/29) (+$0.00)

This is my first post on Web Hosting Talk Forum. I need your help. My server consists of 2 hard drives. 1TB x 2 SATA. In last week my server gets slow down and the data center noticed that I have an issue with my hard drive. They said " We are showing drive SDB is failing and will need to be replaced, " They asked me to take a backup and replace the hard drive immediately.

I have 2 hard drives and I have installed CentOS 7 with software RAID 1 ( Software RAID ). So now my question is do I need to restore the backup once we replace the hard drive. ? or is it syncing with RAID without any manual backup restoration ?

I'm a small business owner and developer since 2003. We have a few dedicated servers, each one with a different host. One of these hosts was sold and the new owner wants us to use a new server in a new location. We are considering switching to another host. This server runs some important client web sites, our own site, and web apps we're developing.

What we're looking for:
- unmanaged bare metal dedicated server, Intel Xeon 4c/8t minimum, 6 or 8 core preferred
- 16GB RAM, 32GB RAM preferred
- 1TB (or 960GB) SSD, 2 x SSD software RAID preferred
- FreeBSD 11 or 12 (our other servers are FreeBSD 11.4)
- $140/month or less (we're paying $130/month now for the current server, no SSD, 16GB)
- US data center, east coast preferred

Obviously we want a decent data center and good customer support but we also want a company who is going to be around for the next 10 years and isn't likely to be bought up by some Wall Street investment firm who doesn't care about the customers of the smaller hosting firms they're purchasing.

Hosts I'm researching:
- Vultr
- OVHcloud (the US branch)
- Linode
- Hivelocity

So far, OVH seems to have the exact hardware, price point, and data center but their billing system worries me.

If you have any experience with these hosts, good or bad, please share. If you work for one of these hosts, I'm open to offers.

thanks,

Robert

Hello,
This is my experience and review with RackNerd after 6 months.

My mind always play with me to buy the latest in technology, so
6 month ago i hired a RackNerd server with
this features, even without needing them yet.


Dedidated Server
AMD Ryzen 5 3600 6x 3.60 GHz / 12 Threads
64 GB RAM
2x 480 GB SSD (RAID-1)
1x 1TB SATA HDD (Backup Drive)
40 TB Monthly Transfer
1Gbps Network Port
/29 IPv4 Allocation - 5 Usable IPs
INCLUDES: cPanel/WHM Metal License (Up To 100 Accounts)
INCLUDES: LiteSpeed Web Server Web Host Essential License w/ LSCache
INCLUDES: RackNerd 24x7 Full Server Management

This sunday my business went offline, supposedly due to
a power outage in the building, i ask for backup my sites in
another server for which i paid, and they said is not possible
due to unclear reasons.

Then I asked if they don't have power plants, the answer was evaded,
unfortunately they don't offer refunds and was my fault not to read that.

I've always liked supporting small businesses, but with these
dubious behaviors and policies, I don't think I will ever do it again.

their support is good, there were no problems during setup,
but they are not prepared for when things go wrong.

I can be sure that after the damage to my business,
they don't have a damage repair policy either.

So to my misfortune RackNerd hosting,
It is not prepared for me, nor for you.

Any recommendation will be appreciated

Hi

Unfortunately it destroys my work and destroys everything

I booked a server from the amantechs company that booked servers or bought servers and sent them to psychz.net, this unprofessional, unprofessional company.

The amantechs company, from which I booked the server, has completely closed its for its website and phones for everything and its owner has disappeared completely from existence that we cannot reach for a month and a half
The control panel is expired, the shell is closed, and we can never access our sites


Servers are still working and at any moment they are liable to stop, effort and fatigue years wasted due to the disappearance of a person and the recklessness of a company

There are contracts signed with clients worth thousands of dollars and have penalty clauses worth tens of thousands of dollars. Postage is standing. It works only with the site. What should I do?


We contacted the parent company
psychz.net

Negligence, reverence, and erratic responses. Lied and deceived by this company, and unnecessarily suspending servers for more than 14 hours and running them without knowing a reason to stop them

They did not ask for anything and everything. Contact the owner of the account who bought the server, sir, the owner of the account is hidden. Does this mean that our servers were lost like this?

I asked them to ask for any proof and it was sent to them. They did not ask for anything from myself. I sent them to them. The control panel of the main domain of the server and some of the domains on the server were sent to them.

A copy of the amantechs company invoices on the server, the last of which is the bill last month and before last, a copy of the passport and everything that was sent to them

After 3 days of communicating and playing with me, they refused to give us any data. I told them, ask for any evidence,and I will bring it to you. They refused and they said the same sentence. Contact the owner of the disappeared account

From here I claim my right

and

I will file a case in court and I will demand a large financial compensation because of the damages that happen to us from this non-professional company

Hi,

The problem started in 2019 when they redesigned their admin interface. We started having problems with not being able to see current invoices, we received multiple invoices for the same servers, and invoices which did not specify which equipment they was for.

Since after several calls and emails we still could not get an answer on which invoices were correct and which were incorrect, our servers were deactivated.

We then chose to end our collaboration with LeaseWeb. The last contact we had with LeaseWeb was 2019-08-19 when we sent the following email:
----------------------------------------------------------------------------------------------
Dear Leaseweb,

As a customer we are very unhappy with your lack of responses to our questions, emails, and customer service. We have had nothing but problems since you upgraded / migrated / modified the customer portal as of April 8th.

We will not pay any of the invoices below, (amount of ~€530) and we do not want to do any more business with you. It has taken too much of our time and effort to sort out your problems.

We recently paid €613.69 for a 12 month contract for the our DE server. You are free to cancel/disconnect this server and use the €613.69 to pay any due invoices, even those that does not specify which equipment they refer to, and even those who have arisen because you do not answer the questions we have.

We no longer have any confidence in you as a company, and we will not spend any more time solving problems for continued collaboration with your company.

Regards
xxx xxxx
xxxxxxxx
----------------------------------------------------------------------------------------------

The time goes any we are very happy with the other hosting provided that se moved to.



But, In December 2020, I received a letter from Leaseweb's debt collection company TKB INCASSO regarding an invoice that was created at the end of 2020 for the amount of € 676.19 and applies to a new advance-payment for a new period for the server we had in DE which was cancelled.

We dispute the invoice to both TKB and Leaseweb, but neither of these has responded.


Yesterday I received a second letter (via regular post) from TKB INCASSO. They will bring the amount to court in Amsterdam if I don't wire the amount before 2021-01-27.

Following url is a PDF of this letter: docdro.id/r1KYA4N (Add http if needed)


I'm in desperate need for help. From what I understand, the court in Amsterdam will rule in LeaseWeb's favor if I cannot be present in person to dispute the invoice.

What should/can I do?