Has OVH forced anyone else to 12 month contract + billed upfront?

I seriously can't believe what I'm going through.
Back in 2019, I decided to purchase a RISE-3 Server for 1 year, paid approximately 1.6k EUR. Fast forward to 2020, I have been paying this server month to month ( I didn't renew the yearly contract and instead decided to pay month by month). All went smooth until this month when I decided that I no longer needed this machine.
For some reason, OVH is bringing up the contract from 2019 and demanding that I pay 1.6k EUR for the server until 2022, they didn't provide any resolution, only paying the bill.

What's up with OVH??? This is just messed up for a small company like ours, I simply can't afford to pay that right now and they are still telling me that I have to.

Hello There,

I want to buy around 10 of AMD Ryzen 3600 server.

I would like to get the below config -

AMD Ryzen 5 3600
16 / 32 GB RAM
256 / 512 GB NVMe
10 TB Bandwidth @ 1 Gbps any US location is fine ... Monthly billing cycle, monthly contract and no setup fees please.

I'm a reseller and already working with quite a few providers in the US. I'll be moving these servers from WebNX.

Thanks.

I posted a TrustPilot review a few days ago describing my recent experience with Performive/Total Server Solutions. I have summarized that review here because I have benefitted from honest WHT reviews and feedback over the years which have helped me find great services as well as undesirable services to avoid. I'd like to repay the favor.

I was a big fan of Certified Hosting. I signed up for a budget dedicated server with them in 2011. The signup/setup was smooth and speedy, their data center speeds were superb, and their tech support was fabulous. In late 2018, Certified was acquired by Total Server Solutions, now called Performive. It wasn't long before tech support went downhill. Since then, I've had to contact TSS/Performive repeatedly about downtime and other problems that kept popping up every few months and never seemed to get resolved. However, I dreaded the chore of finding a new server host and migrating to another machine, so I grit my teeth and dealt with it.

On 03/12/2021, I was auto-billed by Performive for my customary six months of prepaid service at my negotiated rate of $75 a month. As usual, they charged $450 to my credit card. However, a month later, a guy I'd never heard of blasted into my inbox declaring himself to be my new sales rep and spouting dire warnings that my server had reached its "end of life," I was in breach of various banking compliance laws, a terrible security meltdown could happen at any moment, and I MUST upgrade my server immediately!!! I knew where this was going, and my suspicion was confirmed when Performive DOUBLED my monthly rate and demanded that I sign a 36-month contract at this new, inflated rate. They also switched me from managed to unmanaged and wanted to upcharge me to make the server managed again.

To be clear, this was completely unacceptable. I stated that the time to re-negotiate a six-month prepaid rate is BEFORE I've been charged and paid in advance, not a month later. Moreover, Certified had agreed to keep my server hardware and software up-to-date, and if TSS/Performive had allowed it to become an antiquated piece of junk with gaping security vulnerabilities as they claimed, the liability for that was on them. Nevertheless, I was given until May 31 to accept the mandatory upgrade and doubling of my monthly rate, which I declined. I agreed to vacate the server by May 12, the end of my second prepaid month, which left a $300 credit for the four prepaid months which Performive declined to provide.

I spent ten sleepless nights finding a new server hosting firm and migrating my web content, which I didn't plan on doing at a very difficult time of health and other personal issues. But I got it done and vacated Performive's server on schedule. Since then, I have sent multiple emails to their Billing and Sales departments asking that my $300 credit be promptly refunded. ALL of those emails to both departments have met with dead silence. Adding insult to injury, Performive emailed me three robo-surveys asking "How Are We Doing?" This is such a demeaning and insulting way to treat a 10-year customer.

Last Friday, I sent another refund demand, which I expect Performive's missing-in-action billing department and sales staff will again ignore. So, when my June 4 deadline to refund my $300 credit passes, I'm wondering if my 30-day Notice of Intent to Sue will bring another robo-survey asking, "How Are We Doing?"

Looking to rent some dedicated storage servers with the following specs

- 4 servers
- 12-18 cores
- 64* or 128gb ram
- 80-100TB - SATA HDD/each + OS disks 250-500SSD
- 5 to 10gbps uplink unmetered
- Location [US] [EU] - [any State/City]

We would need an internal network connecting all these systems together @ 5-10gbps. Also, we would likely be looking to upgrade our external bandwidth over time.

[contract time] 2+ years / paid monthly

if anyone knows good providers please <<post here>>

I'm wondering what kind of price range I'll be looking at for a high end server in North America (Canada is OK), preferably around east coast.

Let's say hardware I need is:
- many cores EPYC cpu
- 128-256G ram
- 4x~4TB nvme
- 2x10G connection (for burst, not sustained traffic), <100TB traffic
- redundant PSU
- many 9's uptime
- single tenant, 1 ipv4 + 1 ipv6

The servers would be worker node for a saas so I don't need the lowest latency to major markets. DC's in an empty desert, tundra, or in the middle of corn fields are OK

Is 500-600$ per month possible for this setup?

I'm actually OK with the cost structure similar to colocating (large $$$$ upfront, small $ recurring) if I trust the provider's reputation enough. But the DIY nature of colo when it comes to h/w replacement and networking is not for me. I actually tried colocating using a low-end hardware a short while back to test the waters, ended up leaving said hardware with the colo provider (after paying my bills of course).

Just a chit-chat thread, not gonna commit to anything until the next couple of months.

We've been with Hetzner for years and, while satisfied with the hardware and technical support and infrastructure, quite unhappy with support/sales/abuse departments where it always feels like they're doing one a favor in even answering and often make little effort to actually help.

So my question is if there's any hosting provider to match what they offer? We want to upgrade from our current servers and one type of servers we looked into are https://www.hetzner.com/dedicated-rootserver/ax41 which you can get in Germany* for 39 EUR/month (plus 39EUR setup fee) (prices without VAT as we're outside EU). This is a AMD Ryzen 5 3600 Hexa-Core which has a passmark > 17,000 and comes with 64GB RAM and 2 x 512 GB NVMe SSD. When I found something similar with OVH (slightly better CPU, 3600X instead of 3600), it 105 USD per month when committing to 24 months which is more than double.

Another type we were looking at is the https://www.hetzner.com/dedicated-rootserver/ax51

Anyway, any matching offers elsewhere? We can probably take some bandwidth limitation and cool with either EU or US locations.



*They have a center in Finland but when I did a bit of research it seemed it offers much worse network connectivity so while 5 EUR cheaper per server, doesn't seem to be worth the risk.

I attempted to sign up with PhoenixNAP at the very beginning of July, at the urging of a friend who was having trouble signing us up at OVH. Boy, was that a mistake.

I set up our account, and attempted to register for a 12 month reservation of a server configuration. It signed me up for 12 months... of a completely different server configuration. So I cancelled that.

Then friend attempted to use the account to sign up for the originally intended server configuration. It signed us up for 12 months of yet a different unwanted server configuration. So we cancelled that as well.

At this point, I decided we should not do business with PhoenixNAP, and went with OVH instead, paying with my Privacy.com virtual card allocated specifically for OVH. PhoenixNAP attempted to swing me back to working with them, but made no mention of the two reservations.

I removed my card information from CCBill, a business that Google searches would seem to indicate is a questionable billing service. They managed to bill my card regardless, so I reported them to my bank and cancelled the card and got a replacement. PhoenixNAP returned the money and my bank eventually removed the temporary credit they gave me.

I refuse to give any further details to either PhoenixNAP or CCBill now. They continue to email me multiple times per week with my "late payment" notices for these reservations for server configurations that were not only wrong, but that I have yet to use, and no longer want anyway.

After asking for a status on the below order after two days without hearing from them, I received the following.

Hi,

We are unable to process your order and we are unable to provide reason.

Thank you,
Perfect International, Inc


Hi REMOVED FOR PRIVACY,
We have received your order. We will email or contact you again once the server is ready. If you have any question, please call us at 1(877)401-4238.
Order Number: REMOVED
Server Specification: Datacenter Location: Dallas, TX
Dedicated Server: Intel Xeon E3-1220 V5
Memory: 32 GB
Hard Drive: 500 GB SSD
Operating System: CentOS7 x64 (Setup: 0.00, Monthly: 0.00)
Control Panel: None
IP Address: 13 IPs (Setup: 0.00, Monthly: 12.00)
IPv6: None
Bandwidth: 30 TB
Uplink Port: 1 Gbps
Hardware Management: IPMI & KVMIP
Quantity: 1

Monthly Payment/server: $61.99
First Month Payment/server: $61.99

I've been trying to contact them for the last month via support tickets, their online chat, and I also called in by phone call to reach their billing department, and left a voicemail, no response.

After multiple non-responses for WEEKS, I ended up powering it down and asked for it to be either reduced, or canceled in lieu of not able to reduce the price.

Now I see that I'm still getting new charges for $308 for a basic E3 server that I haven't been using for 6 months anyway and has been powered off. I've exhausted all private channels with them so thought I'd ask here for advice, or if I should ask my bank for help.

But, it all seems very strange, and avoidable. I wanted to keep giving them business and possibly redeploy a node here, but just at reasonable-market rates. I've had this node a very long time, it was acquired by them after staminus/tss. I've been a quiet customer since I haven't been using the system anyway.

I'm a small business owner and developer since 2003. We have a few dedicated servers, each one with a different host. One of these hosts was sold and the new owner wants us to use a new server in a new location. We are considering switching to another host. This server runs some important client web sites, our own site, and web apps we're developing.

What we're looking for:
- unmanaged bare metal dedicated server, Intel Xeon 4c/8t minimum, 6 or 8 core preferred
- 16GB RAM, 32GB RAM preferred
- 1TB (or 960GB) SSD, 2 x SSD software RAID preferred
- FreeBSD 11 or 12 (our other servers are FreeBSD 11.4)
- $140/month or less (we're paying $130/month now for the current server, no SSD, 16GB)
- US data center, east coast preferred

Obviously we want a decent data center and good customer support but we also want a company who is going to be around for the next 10 years and isn't likely to be bought up by some Wall Street investment firm who doesn't care about the customers of the smaller hosting firms they're purchasing.

Hosts I'm researching:
- Vultr
- OVHcloud (the US branch)
- Linode
- Hivelocity

So far, OVH seems to have the exact hardware, price point, and data center but their billing system worries me.

If you have any experience with these hosts, good or bad, please share. If you work for one of these hosts, I'm open to offers.

thanks,

Robert