I have had an absolutely terrible experience with this company. I used their services for a short period of time, then decided to close my account. I was not informed of any outstanding balances before doing so. The next day I was sent an invoice for 7.54.
The invoice states that the payment is due by PayPal. I only signed up for this company because they advertise as accepting payment by PayPal. When I click the link to pay the invoice however, it does not let me do so as my account is closed.
The support team has been rude and absolutely unhelpful. They have informed me that I am unable to pay by PayPal because I closed my account. I have asked them to reinstate my account so that I can pay my invoice. They refuse to do this because my account has an outstanding balance.
One of their e-mails to me stated the following:
As the account is disabled already, you have to make a bank transfer. There is no other option, and it's not our problem, you deleted your account, so disbaled it, before paying the invoice.
Its not their problem? Are you serious? When I closed my account it didnt show me an outstanding invoice. It didnt give me any option to pay. I closed my account on March 31st at 12:02 PM. I was sent an invoice on April 1st at 4:14 AM. It seems to me like the problem is the way they run their system.
They insist that I send an international wire transfer for 7.54 to them. I have repeatedly refused to send an international wire transfer where the fee to do so will cost me three or four times what I owe. After all, they clearly advertise that they accept PayPal.
I have on multiple occasions offered to pay by credit card. I have also asked them for an e-mail address that I can simply send a PayPal payment to. They have refused both of these and insist that I send them a wire transfer. They are threatening to send me to a collections agency if I do not do so. This behavior borders on extortion. I am actually trying to pay my invoice, but they are NOT giving me a reasonable way to do so.
Again when I asked to pay for PayPal, one of their replies states the following:
you don't have the option to do that as YOU deleted the account.
My last four e-mails to them asking them for a PayPal address to send payment to have been completely ignored. I suspect they will soon send me to a collections agency (as they have directly told me they will do this) for not paying my invoice, which I have repeatedly attempted to pay.
I have NEVER dealt with a company with such rude and appalling customer service. I recommend avoiding this terrible company at ALL costs.
Hello guys, I don't know if it's a problem or it's normal in ovh, I created an account and paid for a server in OVH so far so good, they sent me an email requesting documents to validate the account (ID and invoices in my name) I sent them to all, but I still did not get a response from them, 3 days have passed and I am still waiting, send the documents on Thursday afternoon...
I am afraid because they have already taken the money from my credit card, in my bank figure OVH pending/retention
It's normal and need to wait more longer or I should worried?
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Hi,
The problem started in 2019 when they redesigned their admin interface. We started having problems with not being able to see current invoices, we received multiple invoices for the same servers, and invoices which did not specify which equipment they was for.
Since after several calls and emails we still could not get an answer on which invoices were correct and which were incorrect, our servers were deactivated.
We then chose to end our collaboration with LeaseWeb. The last contact we had with LeaseWeb was 2019-08-19 when we sent the following email:
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Dear Leaseweb,
As a customer we are very unhappy with your lack of responses to our questions, emails, and customer service. We have had nothing but problems since you upgraded / migrated / modified the customer portal as of April 8th.
We will not pay any of the invoices below, (amount of ~€530) and we do not want to do any more business with you. It has taken too much of our time and effort to sort out your problems.
We recently paid €613.69 for a 12 month contract for the our DE server. You are free to cancel/disconnect this server and use the €613.69 to pay any due invoices, even those that does not specify which equipment they refer to, and even those who have arisen because you do not answer the questions we have.
We no longer have any confidence in you as a company, and we will not spend any more time solving problems for continued collaboration with your company.
Regards
xxx xxxx
xxxxxxxx
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The time goes any we are very happy with the other hosting provided that se moved to.
But, In December 2020, I received a letter from Leaseweb's debt collection company TKB INCASSO regarding an invoice that was created at the end of 2020 for the amount of € 676.19 and applies to a new advance-payment for a new period for the server we had in DE which was cancelled.
We dispute the invoice to both TKB and Leaseweb, but neither of these has responded.
Yesterday I received a second letter (via regular post) from TKB INCASSO. They will bring the amount to court in Amsterdam if I don't wire the amount before 2021-01-27.
Following url is a PDF of this letter: docdro.id/r1KYA4N (Add http if needed)
I'm in desperate need for help. From what I understand, the court in Amsterdam will rule in LeaseWeb's favor if I cannot be present in person to dispute the invoice.
What should/can I do?
Hello,
i was having a server with hetzner for over 10 years on December i decided to move my server to OVH ( i heard it have better servers and network ). so i registered on their website ordered a server moved my 100+ website to the new server and all was fine. 2 days a go they asked me to send them documents that prove my identity and i did that with even photo of me holding my identity card etc. yesterday i received 3 emails saying that they wont accept me as a customer and they closed my account and suspended my server all that without giving me the option to take off my data my life worth of data 100 DOMAINS. i emailed them and they do not answer.
i did nothing wrong like hack or spam my documents where valid and real. i don't care if they don't want me any more as a customer but i need my files :'(
I attempted to sign up with PhoenixNAP at the very beginning of July, at the urging of a friend who was having trouble signing us up at OVH. Boy, was that a mistake.
I set up our account, and attempted to register for a 12 month reservation of a server configuration. It signed me up for 12 months... of a completely different server configuration. So I cancelled that.
Then friend attempted to use the account to sign up for the originally intended server configuration. It signed us up for 12 months of yet a different unwanted server configuration. So we cancelled that as well.
At this point, I decided we should not do business with PhoenixNAP, and went with OVH instead, paying with my Privacy.com virtual card allocated specifically for OVH. PhoenixNAP attempted to swing me back to working with them, but made no mention of the two reservations.
I removed my card information from CCBill, a business that Google searches would seem to indicate is a questionable billing service. They managed to bill my card regardless, so I reported them to my bank and cancelled the card and got a replacement. PhoenixNAP returned the money and my bank eventually removed the temporary credit they gave me.
I refuse to give any further details to either PhoenixNAP or CCBill now. They continue to email me multiple times per week with my "late payment" notices for these reservations for server configurations that were not only wrong, but that I have yet to use, and no longer want anyway.
Hi
Unfortunately it destroys my work and destroys everything
I booked a server from the amantechs company that booked servers or bought servers and sent them to psychz.net, this unprofessional, unprofessional company.
The amantechs company, from which I booked the server, has completely closed its for its website and phones for everything and its owner has disappeared completely from existence that we cannot reach for a month and a half
The control panel is expired, the shell is closed, and we can never access our sites
Servers are still working and at any moment they are liable to stop, effort and fatigue years wasted due to the disappearance of a person and the recklessness of a company
There are contracts signed with clients worth thousands of dollars and have penalty clauses worth tens of thousands of dollars. Postage is standing. It works only with the site. What should I do?
We contacted the parent company
psychz.net
Negligence, reverence, and erratic responses. Lied and deceived by this company, and unnecessarily suspending servers for more than 14 hours and running them without knowing a reason to stop them
They did not ask for anything and everything. Contact the owner of the account who bought the server, sir, the owner of the account is hidden. Does this mean that our servers were lost like this?
I asked them to ask for any proof and it was sent to them. They did not ask for anything from myself. I sent them to them. The control panel of the main domain of the server and some of the domains on the server were sent to them.
A copy of the amantechs company invoices on the server, the last of which is the bill last month and before last, a copy of the passport and everything that was sent to them
After 3 days of communicating and playing with me, they refused to give us any data. I told them, ask for any evidence,and I will bring it to you. They refused and they said the same sentence. Contact the owner of the disappeared account
From here I claim my right
and
I will file a case in court and I will demand a large financial compensation because of the damages that happen to us from this non-professional company
Just wanted to post my terrible experience with W3Space.
They offer absolute ZERO customer support and ignore all tickets.
They claim 24 hour server delivery on their website. So, I ordered a dedicated server from them for $150 on May 18th (over 3 weeks ago).
After a few days of nothing happening, I opened a ticket asking if there's any ETA on delivery. Silence. No response. No, sorry we're out of stock and expect new servers soon. Absolutely NOTHING.
So, after just over a week of no answers I did the only thing I could and opened a Paypal claim.
I also opened a ticket telling them I no longer need the server and to cancel my order. This ticket of course was also ignored.
They still didn't bother to answer. As we all know Paypal claims take some time. After escalating, they had until today to respond.
So, today, last day to respond to the claim, I magically receive server details. No apology. No sorry for being late. Just an email with server details and ticket closed.
Needless to say after 3 weeks of waiting I've already ordered the server elsewhere don't need it anymore. So I have to wait to see what Paypal decides, as I'm out $150 and 3 weeks late received a server that I no longer need and requested multiple time to cancel after failure to deliver or respond to any tickets.
Surprise surprise... they're not answering those tickets either. The only thing they bother to answer is the Paypal claim.
If you want to waste money and get zero customer service. These guys are the place to go.
Otherwise, steer clear. Still waiting to see what Paypal decides now that they've provided them with server information 3 weeks too late.
I have been a customer of Limestone networks for over a decade and have recommended them to many friends and customers. Recently I. encountered a strange issue.
When I logged on to my dashboard to update my credit card info, I found several "bandwidth overage" invoices in my account for last 2 years. Those are coming from the server that I don't even use and need to some day just move the data for my record and close it out. Those invoices were not charged on my card so I did not know about them. Anyone else has faced any unpaid invoice issue / bandwidth calculation issues with LSTN?
We provider resell dedicated and VPS services to Asia region, and as 'Middle Men' here is some questions hope to get some tips/answer from hosting providers.
On Feb 2nd, due to out of stock, we submitted refund request.
On Feb 3rd, Got replied, no refund, restock in a week.
However, customer cannot wait for a week ( to be honest, can you wait for a week to get VPS setup? Fast deployment that is one of reason why we use VPS.)
Then, we request credit to the account on PhotonVPS. Got rejected.
On Feb 5th, services in-stock, but services were cancelled. NO REFUND, NO CREDIT, NO SERVICE. Free Money to PhotonVPS. Is this new scam?
Converstation between @Profuse-Jimmy @photonvps
"We should have more stock later this week"
-- Shouldn't display (not available ) if out of stock? or they just want to oversold for more profit? And since no warning regarding this, shouldn't provide any solution rather than pay you and waste me and my customer's time on waiting game?
"Allow one refund per account"
-- Is that a standard terms now?
Shown in images
"You can choose to use them or not use them, but no refund/credit will be issued"
BUT on their TOS: photonvps.com/terms_conditions.html
3.6 Refund Policy Customer has thirty (30) days beginning from the date of first payment to a trial period of Services. Within the initial thirty (30) days period, the customer has the right to cancel or demand a full refund if customer is not satisfied with the services. However, upon exceeding the initial thirty (30) days period, the customer will no longer be entitled to any refund and they will be billed until a cancellation is incited. Section 3.6 Refund Policy DOES NOT apply to any terms under Section 5 enforcement. If Customers account is suspended within the initial thirty (30) days for any reasons in violation of this Agreement the Customer waives the right to any refund under this section.
-- This is no longer valid?, what happend to 30 days refund policy?
So, Any advise to avoid company like PhotonVPS? DO NOT BUY IT!
Hey
I have a social network website with over 100 milion clients (not now but in about 4-5 months) ...
I want to buy a SX server from Hetzner so i asked them about the abuse terms ...
I got this response:
Dear client,
Thank you for your email.
If we receive an abuse report for a site hosted by you, we will forward the abuse report to you. The deadline to solve the problem is in most cases 24 hours.
If the problem is not be solved within the given time the IP address could be blocked by our side.
IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server.
Mit freundlichen Grüßen / Kind regards
for 100 million clients, we really can't check their contents uploaded to our server (files and ...) so we 100% will get tooooooo many abuse reports and from what support dep said:
IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server.
It shows that Hetzner is not Appropriate for social network or even big websites (as they said (IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server)) !!!
Question:
How some websites servers like discord located in germany, frankfort (i think it's hetzner !!!)) ?? and why they not get banned !!!!? is it because they hide their ip in cloudflare?
How even the abuse report works !!? how people submits abuse report ? and abuse report is for which contents?
One of his sales thread: https://www.webhostingtalk.com/showthread.php?t=1834056
I purchased a server on December 25, at the time he was very responsive and said delivery is usually 5 days. After 5 days he stated it was delayed, and would be delivered Jan.4th. After this he stopped replying to all emails when I tried to follow-up. Payment was through Payoneer which he provided an invoice link to.
DO NOT purchase anything from this user.