24/7 Managed Dedicated in NL/DE?

Ive been a customer of KnownHost for over 5 years. As my sites have been growing Ive used several of their different managed VPS and dedicated servers throughout the years. This has given me great insight both into their hardware performance and the customer support for the managed services they provide.

As most website owners know there are the occasional days which are nothing but headaches. Slow loading and watching as traffic drops. Its not fun at the moment but its part of the game. The most recent event was today and that gave me this reminder to take some time out of my day to write this review.

KnownHost is one of the best hosting providers out there which truly look after their customers. Today, as many times previously, they went far and beyond to resolve the issues with my dedicated server and helped boost the performance on my site significantly.

As someone who is not a developer it is truly a great feeling to know that a response from KnownHosts support staff is never but a few minutes away. This might sound too much like a 90s TV commercial, but I cant praise them enough! 5 years and they are still as good as back then (or maybe even better actually).

I highly recommend KnownHost to anyone who is looking for a trustworthy hosting provider with many years of experience in the space and who always puts their customers first.

Thank you KnownHost for being awesome! I will keep on recommending you.

We're currently considering these two companies for a few managed dedicated servers. Can anyone chime into what we can expect from their managed services?
We have our own backend admin who can do basic tasks, but sometimes he needs extra assistance with things, and we're not really sure how flexible these companies are in terms of assisting in such situations. Basically, we need very little assistance, but when we do, we expect a competent person on the other end who actually wants to help/diagnose.
It's also important that the companies haven't outsourced their support to some 3rd party unknown entity. We need to be sure it's a proper employee with proper credentials.

Any info would be greatly appreciated

Host recommendations needed. Let me start by saying, THANKS in advance for your replies.

I own a (very) small US-based business and my website/email hosting has been with LiquidWeb since they acquired my previous host WiredTree.

LiquidWeb ignored a support ticket yesterday and as my yearly payment comes due next week I thought I probably owe it to myself to at least evaluate my options before it renews.

My biggest priority is knowing I have good managed support when I need it. Problem is, having support tickets linger in the cue for a day or so until I call/chat them and ask when it's going to get looked at has been a pretty constant problem since day one. And it's not like I'm inundating them with support tickets either. My website development has been on hold the past couple years due to personal reasons, so this might be the first support ticket I've even opened this year other than asking them to whitelist an IP because their automated process for that doesn't work.

Looks like I'm paying about $2,400/year for a Cloud Dedicated server and $800/year for a second smaller plan (old WiredTree VPS plan).

The main server appears to be 8 core (Intel(R) Xeon(R) CPU E3-1271 v3 @ 3.60GHz) with a 24/900/5 config (I think). I'm not currently taxing the box at all; it's a total overkill in all regards. One downside to LiquidWeb is at the time I moved this server from a VPS to this plan I was kind of forced into a much, much higher plan than I really needed because every option in between had the same limited disk space my VPS had and the only reason I needed to upgrade was that I was pushing disk limits.

As such, being able to scale up or down in the future without having to make huge jumps is also important.

As of right now, the second (VPS) server could easily be absorbed by the first. I actually intended to do that a year ago when my bill came due but then life got in the way and it fell through the cracks.

Both my boxes are managed CentOS/WHM/cPanel with Root access. I did not migrate away from cPanel when the prices went up. If there's something legitimately better than cPanel I'm happy to evaluate it, but until then it's the devil I know.

Prior to WiredTree/LiquidWeb I had 2 VPS plans at ServInt. Originally ServInt was excellent... until they weren't. But even after they outsourced their support overseas, I really still didn't have support issues. I left ServInt because my boxes were aging badly and all signs said the company was in trouble. I will also say my brief experience with WiredTree support before they got bought out was amazing.

Before ServInt I was with Inmotion Hosting (originally shared hosting then a VPS albeit without Root access). I will say I have no desire to work with any host that sells shared plans again.

As far as budget is concerned, I can afford what I'm currently paying. Yes I'd love to be paying less although that's not what's driving this search. If I stay with LiquidWeb, I'll migrate the VPS into the Cloud Dedicated and downsize to $2,400/year. If I'm paying less elsewhere, I expect it's because I downsized the Cloud Dedicated server's specs.

When I left ServInt for WiredTree, recommendations from this site caused me to have a short list of WiredTree, KnownHost, FutureHosting and LiquidWeb. I've seen recent recommendations in other threads for KnownHost and BigScoots, so that's where my current short list begins. Any recommendations are appreciated.

Yesterday it took Hivelocity several hours to respond and resolve a support issue their excuse was that they had a skeleton crew and lots of problems.

OK it was eventually solved and they said sorry...

But again today a similar support issue happened and several hours later no solution and only a brief message that they were working on it...

I have emailed a number of times over the past few hours with no response at all.

Is anyone else having support issues?

I wonder what I should do now...?

If they know that they are having problems you would think they would call in managers to help resolve it.

oneprovider.com

This is based on my experience buying & using dedicated server at oneprovider.com

Following points make this host a perfect AVOID case:

1. No proper communication - you will not get answer when your server will be ready, just keep waiting

2. No Phone support at all - this is the worst thing to face as a client. No Telephonic support at all. Even for the greatest issue like server down, you have to raise ticket and start praying almighty.

3. Chargeable support - They have 2 paid support categories and to promote them, regular customers are treated in the worst manner.

4. Unreasonably Longer time to respond tickets - For server outage, network failure, their support took more than 8 hours to respond and again, they simply asked some choices and once you make one, another 8-10 hours.

5. IP issue - If for any reason, your server is to be replaced, they are unable to provide you same IPs even for same location ! Hence, DNS propagation and all will be the headache for clients.

6. Unfriendly Refund Policy - I have NOT received refund yet. For their own faults as well, they are not willing to refund customers. Rather, they want to make proportionate refund. They considered Time wasted on their support tickets as services used by customer!.

In nutshell, at oneprovider - Dissatisfaction Guaranteed!

I can also provide tickets' snaps in support of my views above.

You are advised in your own interest to AVOID crappy host oneprovider for any serious work.

I have some servers at Hivelocity, since 2017.

No network problems, 100% uptime, excellent hardware and support.

Yesterday, after 2 or 3 years, one of the backup disks on one of my servers, failed.

I opened a ticket asking how to change to a new HDD. To my surprise, the support offered the possibility to clone the disk to try to recover the data. Despite being a backup disk, it would be good to recover, as I had left some old accounts there.

Then they removed the HDD and cloned it in 3 hours, for a new HDD. And it worked! all recovered data. Of course, it will not always be possible to recover, it will depend on the problem that the HDD presents.

And during the whole process, the Hivelocity support team was very active, I scheduled to shut down the server after 7PM (so they can insert the new drive) and minutes before they wrote saying "we are ready to install the new HDD, you just have to shutdown the server". Never, but never, have I seen this type of concern with the customer, in the datacenters where I have been. I'm in this market this 2004, I had servers at The Planet, Layered Tech, Host Dime, LiquidWeb, and so many others that don't even exist anymore.

I've had servers in other companies, which were managed, and I didn't have support like that. My servers at Hivelocity have no management, but they go beyond what was expected, gave me all the support from beginning to end of the process, offered the data recovery service for free and even warned that they will save the old HDD for a week, for any emergency.

Thanks Hivelocity, I only have one thing to ask: keep it up, "this is the way".

We have some older SolusVM nodes in the UK & NL that we are looking to upgrade to Proxmox. Our current hosts have been fairly reliable from an uptime/network perspective but not the greatest when it comes to support. Not that we need it very often but when a node is having issues, response times and capable support techs are important. That being said we are looking provider for recommendations with the following requirements.

1) Familiar with Proxmox however we will take care of installing/managing Proxmox via IPMI/ssh/web interface.
2) Able to provide custom hardware configs and possibly private VLAN's for backups or subnet overlays for multiple nodes to share IP space.
3) Responsive support with a clue and knowledgeable pre-sales staff to help spec the servers.
4) Tier 4 DC in London and Amsterdam (or can be 2 different providers).

We're also considering just reselling VPS services so we're also open recommendations on VPS resellers in those locations.

And Go.....

TIA

TLRD Version

1. Offer very attractive deal in Webhostingtalk
2. Offer to sign with Monthly + No Setup Fee
3. Once Payment Done. Tell You no Stock
4. Option = You have to pay 1 year in advance. (because no stock, they need to buy hardware) Or Refund
5. Ask to change to available spec, still refuse. Request buyer Pay 1 year in advance.
6. Request refund. >24hours, no more reply.
7. Still posting new threads to promote this "UNAVAILABLE" Package in Dedicated Server Offer section (After tell me there is no stock)

i cannot post link, 1st 5 post....
Follow This thread ID : ?t=1846296
Company : Server Trading

Communication
-----------------------------------
Good morning,
I'm sorry, but we do not have spare dedics with such configuration.
We can get such a server if you pay for a year.

If you want refund, please write to support@server.trading or create ticket in support panel.
If you want to pay for a year, please write there too.

Witold Filipczyk,
server.trading ( 1 Days ago )

-- > Request to change to other spec from me. ( 2cpu, 4gb ram, large storage, anything )

Sorry we don't have it. We can order one (one of 3 types), but if you buy dedic for a year.
Other way is not remunerative for us. Sorry.

-----------------------------------
Change to anything also REQUEST ME TO PAY 1 year upfront


This happened 24 hours ago, and i found they still ADVERTISE THIS PROMO fews hours ago in Webhostingtalk, Dedicated server offer section
Thread link ID : ?t=1846296 ( i cannot post link . new user )


-----------------------------------
Conclusion
1. They might Refund me. They might Not.
2. If they dont have the hardware, Why still push the Offer ?
3. In their website, Still allowed for monthly payment for ( Unavailable package )
4. Once you pay, You are trapped.

I've had a dedicated server at Codero for the last decade. Bare iron, not "managed". The server is running fine, but that's because I don't let them mess with it and it doesn't run anything with common vulnerabilities. Now they want root access to the server.

Support can barely speak English and shows no indication of technical competence. Support now seems to be at the level of an outsourced call center with people who read from scripts. I asked why they wanted root access. I was told they wanted to run Zabbix, a monitoring tool. That, according to Zabbix, does not require root access, just a "Zabbix" account. Support still wants root access. They were unable to say why.

So I called sales. They don't answer. After 28 minutes on hold, I was transferred to a full voice mailbox.

Codero used to be good, but they were acquired by something called "BLM Acquisition Corporation" in 2015, and seem to have gone downhill.

Time to dump Codero and go elsewhere?

I have been hosting my sites on my current hosting company for 7 years. TBH, I am happy with them most of the time.

Since they were sold to another company, the tech support is getting worse. Each time it takes a long time for them to figure out what's going on. They always said the problem is on my side. But it turns out all the issues I complained locate on the server side. I had enough with those offshore tech support.

The second thing is: on my current plan, the server blocked a lot of proxy/Tor access, maybe for anti-spamming or whatever. And host-tacker shows some "HostNotFound" results, which I have not seen it from my friend's sites (we both run the same type of sites). So I lost some traffic as well.

That's why I am thinking to move my sites out.

My site is not big. Currently, I have 2500-3000 unique visits/day, and bandwidth/m is about 700 GB. I am thinking to try a dedicated server plan this time. Then I will have the faster page loading speed, which means better SEO, I guess? Hopefully I can get more traffic and more visits. And I won't get bothered by bad neighbors any more.

I checked a few dedicated plans, can you tell me what these mean? esp WAN uplink and LAN Uplink? Should it be included in total bandwidth?

1,000 Megabit WAN Uplink
1,000 Megabit LAN Uplink
25,000 GB Included Transfer

I read some articles about Dedicated IP vs Shared IP. It seems Dedicated IP is better than Shared IP. But for a small site like mine, do I really need a dedicated server?

I am thinking of mojohost as some friends recommend them. Do they have a coupon or I can negotiate with them for a discount?

Any advises are appreciated.