Hetzner SX servers - yes or no for global services usage

We are renting some servers in hetzner fsn (about 40) in different dcs with 10g connectivity. About 1 or 2 times in month we have network problems. 30 or 40 % of packet loss for one or two minutes.
It always connected to one datacenter . For example we have that problem with 7 servers in dc14 from 13:39:00 till 13:40:30 cest. Contacting support always leads to big works like additional logs, mtr and etc. We are losing a lot of time.
Hetzner support always says that the problem is on our side. But sometimes they propose to free exchange of server or server migration. But they never confirm problem on their side. That's all. We are using very different server configuration from kubernetes on bare metal to hyper-v vms with sql server. Most of our servers are amd epyc ax161.

The problems was really serious in December. We have constant problems (once a day) with all new servers in dc15. We resolved it by relocating servers to dc16 and problem disappeared for some months.

Currently we really don't know what to do. In march we had it 3 times with dc4 and dc13(not sure). Does someone has the problem? Can you advice hosting with great support and not very high prices?

Hey

I have a social network website with over 100 milion clients (not now but in about 4-5 months) ...
I want to buy a SX server from Hetzner so i asked them about the abuse terms ...

I got this response:

Dear client,

Thank you for your email.

If we receive an abuse report for a site hosted by you, we will forward the abuse report to you. The deadline to solve the problem is in most cases 24 hours.
If the problem is not be solved within the given time the IP address could be blocked by our side.

IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server.


Mit freundlichen Grüßen / Kind regards

for 100 million clients, we really can't check their contents uploaded to our server (files and ...) so we 100% will get tooooooo many abuse reports and from what support dep said:
IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server.

It shows that Hetzner is not Appropriate for social network or even big websites (as they said (IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server)) !!!

Question:
How some websites servers like discord located in germany, frankfort (i think it's hetzner !!!)) ?? and why they not get banned !!!!? is it because they hide their ip in cloudflare?
How even the abuse report works !!? how people submits abuse report ? and abuse report is for which contents?

hello,

For about 100eur, i can get managed Hetzner server: hetzner.com/managed-server

OR unmanaged Hetzner server + platinumservermanagement.com/ (or + myw.pt/devops).


What will be a better option?

I have no experience as System Administrator.

I will like to keep the server fast, optimized, and online.

I don't plan to host many websites on the server, I need a server for a couple of large websites.

So optimization of servers for sites is very important to me.

For optimization I mean, cache optimization, database optimization, server optimization for WordPress, etc...

Is anyone have experience with Hetzner managed servers?


Best Regards

please,
any alternative to hetzner in europe? I already have several servers at Hetzner and wanted to have a backup provider.

would have something with dell or hp amd epyc servers with similar prices besides leaseweb?

I am looking for a good server or vps provider except (Hetzner & OVH).
Request:
-Good support
-Good bandwidth:
-Good cost
*Hetzner & OVH: It's really good, but I want to find more powerful new providers to experience the service, and expand the servers in Europe.
Thank you, and leave me some reviews

We've been with Hetzner for years and, while satisfied with the hardware and technical support and infrastructure, quite unhappy with support/sales/abuse departments where it always feels like they're doing one a favor in even answering and often make little effort to actually help.

So my question is if there's any hosting provider to match what they offer? We want to upgrade from our current servers and one type of servers we looked into are https://www.hetzner.com/dedicated-rootserver/ax41 which you can get in Germany* for 39 EUR/month (plus 39EUR setup fee) (prices without VAT as we're outside EU). This is a AMD Ryzen 5 3600 Hexa-Core which has a passmark > 17,000 and comes with 64GB RAM and 2 x 512 GB NVMe SSD. When I found something similar with OVH (slightly better CPU, 3600X instead of 3600), it 105 USD per month when committing to 24 months which is more than double.

Another type we were looking at is the https://www.hetzner.com/dedicated-rootserver/ax51

Anyway, any matching offers elsewhere? We can probably take some bandwidth limitation and cool with either EU or US locations.



*They have a center in Finland but when I did a bit of research it seemed it offers much worse network connectivity so while 5 EUR cheaper per server, doesn't seem to be worth the risk.

I've used Hetzner on and off for the past 10 years or so. I'm currently part of a few different projects that are using Hetzner, with in total around 30 active servers at the moment, however in total across the years, I must have had around 50-60 servers with Hetzner.

Sales: 6/10
I've had limited contact with the sales team, simple questions are answered quickly and there is live chat for these types of questions as well. Sales responses are anywhere from a couple of hours to a full day. The only real issue I've encountered with sales or billing is the inability to remove the "flexi pack" charge. This was a surcharge that was later abolished for when you wanted to customise the hardware of the server, however clients with existing servers were still being charged this fee. When I requested this charge be removed from some of our servers, sales said that it would only be removed after we had the servers for 2 years. So the solution? Cancel the older servers and order new ones. This was a hassle to overcome some pointless inflexibility, although we ended up with newer/better hardware at a cheaper price.

Setup: 8/10
Setup times are usually within an hour or so. Customised servers typically take a couple of days. I've encountered 1 mistake, with incorrect hardware as they misread our setup notes, this was corrected within an hour upon being notified of the mistake.

Support: 7/10
Responses typically take 10-30mins, I believe the longest I've had to wait has been an hour. Support responses have been a little curt at times, but this could be due to the language differences, and these responses are in the minority. Failed hard drive replacements take around 30 mins upon being notified. A major downside is lack of any client side ticketing system, with everything having to be dealt with via Email.

Network: 8/10
All servers have a 1Gbps dedicated port by default, sometimes there can be issues maxing the port, but it's rare to see anything below 800Mbps when I've tested, although this hasn't been extensive testing. Stability has been good, there was a hiccup earlier in the year which resulted in some packet loss, although this didn't affect us very much.

Control Panel: 5/10
As I said, lack of a proper ticketing system is a major issue which I'm surprised hasn't been rectified yet. Other than that, their panel is pretty feature rich, with extra features like alerts/notifications, decent bandwidth graphs, power management, etc.

Pricing/Value: 11/10
Hetzner's value for money is completely insane. If budget is your primary concern and you need an unmanaged provider in Europe, I don't think you can do any better.

On my webhosting journey I started with free hosts (110mb.com) then graduated to Shared hosting ($1.99 oversold?) and then lowend vps to much more expensive vps and finally dedicated servers.

My clients/visitors are from Asia so I was searching for a host with good connectivity in Asia. Servers in asia are expensive so after a little bit of searching I found out that the next best thing is a server hosted in the west coast. That is when I found out about quadranet.com(This is back in 2011). They advertise their network before as the "Asia Optimized Network" so I gave them a try and it was indeed the best network that I tried. Quadranet had the lowest ping that I could get on all the servers that I tried.

My business grew bigger and bigger and I ordered more servers from quadranet. One of services I offer is VPN so it was really cool that they can even accommodate my IP needs. I got a lot of /24s back then (A lot).

5 years later on I started having issues with failing drives on my servers. I still like quadranet even with those hard drive issues but I moved some of my critical services to reliablesite.net because of the hard drive issues (And because their name says reliablesite nah just kidding ).

A bulk of my servers are still hosted at quadranet. I rarely had any issues and if I do need support they really respond fairly quick. When I say I rarely had any issues I mean really rare because most of my servers are running for years without downtime.

Fast forward a few years later, I moved my critical services back to quadranet because I love their service. business has slowed down so I need to cancel some servers because I just don't need them anymore.

And then here comes 2020 and the pandemic. This is the year that it really went bad maybe because of the pandemic and the support engineers are not allowed to visit the DC, I don't know.

But quadranet's network has been really bad. Frequent lost of connection. Q4 of 2020 they had an un-announced maintenance on their network which lasted for hours. They said it was announced but I never received any email so whatever. And then another maintenance. Despite the maintenance network is still.. well "Shi*ty.

I cancelled some servers and move my services to another provider. I still keep some server just because I still trust them.

And network is down again.

I cancelled a few servers again. They even offered me a free 1 month service just to keep the service. which I declined.

And now 2021 network is still spotty. frequent disconnections here and there.

I opened another ticket asking them if there are issues with their network again. And you know what the support did? He rebooted my server without any warning. WTF!!! I mean yeah when you have a problem with your PC and you call for support sometimes they would ask if you turned it on and off already?
But why wont you ask me first if its ok to reboot it.
I can SSH just fine to the server so the server is fine its just the network is having issues. rebooting the server wont fix your network.

And they said it was blah blah blah that their system noticed it is not responding.
I cant copy paste their response anymore because you know what they did?
They fluffing deleted my support ticket.
When I asked why? They said it was a mistake. Really? Their delete button has no confirmation that you want to delete a certain ticket?

I completely lost faith on quadranet now. So I moved some services again and requested a cancellation. And after reviewing my services. I found out that the server that I cancelled which they offered me a free month of which I CLEARLY declined is still there and I got billed this January.

I sent a ticket asking for a refund to a server that I am no longer using which I already asked to be cancelled which they did not. (They can clearly see that on the bandwidth logs)
I believe it is not my fault if they did not cancel it. I mean I asked for a cancellation. They offered a free month. I clearly declined. Now whose fault is it if the server was not cancelled?

Well now I am scared because I am still on the phase of moving my services to another host.
I am afraid because they might just delete my servers and say it was a mistake too. Maybe I'm just paranoid.

So my rating?

Support 2/10 - I am still generous here. because I know they are trying to do it right. Its just not enough
Service 4/10 - I believe I reviewed them before and gave them a 9/10 but it is down now.
Value 3/10 - Prices have stagnated. There are better offers now out there.

Will I recommend them? For non critical services I still might use them but if you want a better service just look elsewhere.

Its like 10 years of hosting and its sad that it must come to an end like this. Thanks to Dustin whose always been there to accommodate my requests at Quadranet before (https://www.webhostingtalk.com/member.php?u=252125) I dont know what happend but since Dustin was gone it was never been the same at quadranet. Lol maybe just a coincidence or maybe there is a story behind it.

I'm looking for dedicated in EU have own datacenter and have AMD Servers.

Dedicated managed or unmanaged, not OVH, Hetzner or similar i need serious company if have multi servers in EU better.

Looking for suggestions.

Hello friends,
Hetzner, I have several servers on the Company. There are many websites on my servers. One of my customers' website cloudflare was complained and this complaint was forwarded directly to Hetzner.
The content of the mail is exactly as follows.

Hetzner sent me the following e-mail. We analyzed my customer's site in detail, but we realized that Hetzner does not violate any terms of use, someone seems to have complained unnecessarily to my customer's site.

Later I did a research on Hetzner. I saw that there were some people who received this kind of mail. They say that if I do not remove my client's site, they will cut off access to my server's IP address within 24 hours.

Has anyone had such a problem?




Title: Abuse Message [AbuseID: 12C91K: VA]: AbuseNormal: [hngwohaach1lb45]: Cloudflare received an abuse report about one of your customers

Mail Content:
Dear Naciye YILMAZ,

We have received information about spam and / or abuse from your server:
Please xxxxxx we live from our network in the next 24 hours.

This site violates 6.2 of Hetzner's terms and conditions.
If the site is not removed within the next 24 hours, the IP will be suspended.
Please take all necessary measures to avoid this in the future.

We also ask that you send us a short response within 24 hours. This answer should contain information about how it could happen and what you think of this topic.

How to proceed:
- Solve the problem
- send us a statement using: xxxxxx

The process is controlled by a staff member who will then coordinate the other transaction. If you do not sleep within the specified time, we can block your child.

Important note:
In replying to us, please be helpful without changing the abuse mess [AbuseID: 12C91K: VA] in the subject line.

Best regards
Dominik Prüßner
Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen / Germany
Tel: +49 9831505-0
Fax: +49 9831505-3

Register Court: Registergericht Ansbach, HRB 6089
CEO: Martin Hetzner, Stephan Konvickova, Günther Müller