Looking for Replacement for IBM Bare Metal -

Hello,

I've really strange issue with this careless company called Hetzner,

I've server with them for shared hosting, there was abuse for one site on it and they sent me mail to resolve this abuse in only 1 hour or they will block the service for the main server ip .

I've seen this mail after 2 hours, when all of my clients sites has been stop working , I checked my E-mail and i got this message on junk mail (no problem till now)

Then, I've sent reply to Hetzner abuse department, that i have solved this abused issue and deleted the abuse file from my client hosting site,

They didn't reply me for long hours, and keep blocking my main server ip which makes all my clients sites down !!

After that, i sent message to support, Hetzner support replied me with very strange reply !!

Please note that it's 02:20 CET Saturday morning. So currently there's no one available I regret. Most likely they will be back in office by Monday 08:00 CET.

They want me to wait more than 2 days with server down because they blocked it and went to the weekly vacation !!!

How Hetzner imagine the clients can wait more than 2 days with all sites down ? Could a company that respects its customers block server for 2 days till there employee ends the vacation ?

Do you think that clients can trust you again after making them losing there business ?

What is the regret that your company gives ? Does Hetzner really respect its clients ?

It's very bad experience with Hetzner

I'm a small business owner and developer since 2003. We have a few dedicated servers, each one with a different host. One of these hosts was sold and the new owner wants us to use a new server in a new location. We are considering switching to another host. This server runs some important client web sites, our own site, and web apps we're developing.

What we're looking for:
- unmanaged bare metal dedicated server, Intel Xeon 4c/8t minimum, 6 or 8 core preferred
- 16GB RAM, 32GB RAM preferred
- 1TB (or 960GB) SSD, 2 x SSD software RAID preferred
- FreeBSD 11 or 12 (our other servers are FreeBSD 11.4)
- $140/month or less (we're paying $130/month now for the current server, no SSD, 16GB)
- US data center, east coast preferred

Obviously we want a decent data center and good customer support but we also want a company who is going to be around for the next 10 years and isn't likely to be bought up by some Wall Street investment firm who doesn't care about the customers of the smaller hosting firms they're purchasing.

Hosts I'm researching:
- Vultr
- OVHcloud (the US branch)
- Linode
- Hivelocity

So far, OVH seems to have the exact hardware, price point, and data center but their billing system worries me.

If you have any experience with these hosts, good or bad, please share. If you work for one of these hosts, I'm open to offers.

thanks,

Robert

Hello friends,
Hetzner, I have several servers on the Company. There are many websites on my servers. One of my customers' website cloudflare was complained and this complaint was forwarded directly to Hetzner.
The content of the mail is exactly as follows.

Hetzner sent me the following e-mail. We analyzed my customer's site in detail, but we realized that Hetzner does not violate any terms of use, someone seems to have complained unnecessarily to my customer's site.

Later I did a research on Hetzner. I saw that there were some people who received this kind of mail. They say that if I do not remove my client's site, they will cut off access to my server's IP address within 24 hours.

Has anyone had such a problem?




Title: Abuse Message [AbuseID: 12C91K: VA]: AbuseNormal: [hngwohaach1lb45]: Cloudflare received an abuse report about one of your customers

Mail Content:
Dear Naciye YILMAZ,

We have received information about spam and / or abuse from your server:
Please xxxxxx we live from our network in the next 24 hours.

This site violates 6.2 of Hetzner's terms and conditions.
If the site is not removed within the next 24 hours, the IP will be suspended.
Please take all necessary measures to avoid this in the future.

We also ask that you send us a short response within 24 hours. This answer should contain information about how it could happen and what you think of this topic.

How to proceed:
- Solve the problem
- send us a statement using: xxxxxx

The process is controlled by a staff member who will then coordinate the other transaction. If you do not sleep within the specified time, we can block your child.

Important note:
In replying to us, please be helpful without changing the abuse mess [AbuseID: 12C91K: VA] in the subject line.

Best regards
Dominik Prüßner
Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen / Germany
Tel: +49 9831505-0
Fax: +49 9831505-3

Register Court: Registergericht Ansbach, HRB 6089
CEO: Martin Hetzner, Stephan Konvickova, Günther Müller

Ive been a customer of KnownHost for over 5 years. As my sites have been growing Ive used several of their different managed VPS and dedicated servers throughout the years. This has given me great insight both into their hardware performance and the customer support for the managed services they provide.

As most website owners know there are the occasional days which are nothing but headaches. Slow loading and watching as traffic drops. Its not fun at the moment but its part of the game. The most recent event was today and that gave me this reminder to take some time out of my day to write this review.

KnownHost is one of the best hosting providers out there which truly look after their customers. Today, as many times previously, they went far and beyond to resolve the issues with my dedicated server and helped boost the performance on my site significantly.

As someone who is not a developer it is truly a great feeling to know that a response from KnownHosts support staff is never but a few minutes away. This might sound too much like a 90s TV commercial, but I cant praise them enough! 5 years and they are still as good as back then (or maybe even better actually).

I highly recommend KnownHost to anyone who is looking for a trustworthy hosting provider with many years of experience in the space and who always puts their customers first.

Thank you KnownHost for being awesome! I will keep on recommending you.

Background
We run a game server hosting company which has been running since 2012. We currently rent roughly 200 dedicated servers from 6 different providers. We currently rent roughly 60 of these dedicated servers from WebNX. We've been with them for just over 7 years and I can safely say that they've been the best datacentre we've used. I know how important reviews are to a company; I feel that we've used WebNX long enough to write an honest review.

Support
We've had our fair share of rubbish support from datacentres in the past. WebNX definitely provides the best support out of all the datacentres we've used. During the past 7 years, I'd say the average response time for a ticket at WebNX was about 10 minutes. We've found the biggest issue with large datacentres is that their support teams are disjointed. This leads to issues which "don't fit the norm" taking a long time to resolve. WebNX is large enough to provide 24/7 365 day support yet small enough to provide genuinely good "straight to the point" support.

Reliability / Uptime
All the datacentres we've used have had some sort of major outage at some point in time. During the 7 years, there have been a couple of network outages at WebNX but the issues have always been resolved quickly along with good communication. Considering the number of servers we have with them, I'd say the uptime is incredibly high.

Hardware
During the past 7 years we've switched our server hardware roughly 4 or 5 times. It's as simple as contacting them letting them know what hardware you like, they provide a reasonably priced quote and in a couple of days, the server is delivered. I'd say on average, broken hardware is resolved in roughly an hour from us opening the ticket.

DDoS Protection
I'd say this is the downside of WebNX. They'll automatically nullroute the IP address if a DDoS attack is detected. The amount of time the IP address is nullrouted depends on how much traffic the attack is sending. It's not really a huge issue for us as we can quickly work out which one of our clients was targeted and then get migrate them over to a DDoS protected IP address. I'm hoping at some stage they'll provide onsite DDoS protection.

Price
They're very reasonably priced considering the support and customisation which they offer.

Network
WebNX's network is top notch. Nothing to complain about at all.

Keep up the great work WebNX! Would be great if you could get another datacentre setup in East Coast USA.

Hello everyone,

I am looking for a new server for my web hosting company and really interested in Vultr HF 12cores CPU vs Vultr Bare Metal 8cores/16 threads @3.7GHZ.

I have always used their VPS and have been happy with it so far, from RAM/ storage + internet speed pov, it seems Vultr Bare metal provides better value compared to their HF lineup.

Would 8 cores dedicated CPU outperformance a 12 cores vcpu? for web hosting? Assuming both hosting the same amount/ type of wordpress site?

Anyone have experience with this?

Thanks everyone.

Hello,
i was having a server with hetzner for over 10 years on December i decided to move my server to OVH ( i heard it have better servers and network ). so i registered on their website ordered a server moved my 100+ website to the new server and all was fine. 2 days a go they asked me to send them documents that prove my identity and i did that with even photo of me holding my identity card etc. yesterday i received 3 emails saying that they wont accept me as a customer and they closed my account and suspended my server all that without giving me the option to take off my data my life worth of data 100 DOMAINS. i emailed them and they do not answer.
i did nothing wrong like hack or spam my documents where valid and real. i don't care if they don't want me any more as a customer but i need my files :'(

Host recommendations needed. Let me start by saying, THANKS in advance for your replies.

I own a (very) small US-based business and my website/email hosting has been with LiquidWeb since they acquired my previous host WiredTree.

LiquidWeb ignored a support ticket yesterday and as my yearly payment comes due next week I thought I probably owe it to myself to at least evaluate my options before it renews.

My biggest priority is knowing I have good managed support when I need it. Problem is, having support tickets linger in the cue for a day or so until I call/chat them and ask when it's going to get looked at has been a pretty constant problem since day one. And it's not like I'm inundating them with support tickets either. My website development has been on hold the past couple years due to personal reasons, so this might be the first support ticket I've even opened this year other than asking them to whitelist an IP because their automated process for that doesn't work.

Looks like I'm paying about $2,400/year for a Cloud Dedicated server and $800/year for a second smaller plan (old WiredTree VPS plan).

The main server appears to be 8 core (Intel(R) Xeon(R) CPU E3-1271 v3 @ 3.60GHz) with a 24/900/5 config (I think). I'm not currently taxing the box at all; it's a total overkill in all regards. One downside to LiquidWeb is at the time I moved this server from a VPS to this plan I was kind of forced into a much, much higher plan than I really needed because every option in between had the same limited disk space my VPS had and the only reason I needed to upgrade was that I was pushing disk limits.

As such, being able to scale up or down in the future without having to make huge jumps is also important.

As of right now, the second (VPS) server could easily be absorbed by the first. I actually intended to do that a year ago when my bill came due but then life got in the way and it fell through the cracks.

Both my boxes are managed CentOS/WHM/cPanel with Root access. I did not migrate away from cPanel when the prices went up. If there's something legitimately better than cPanel I'm happy to evaluate it, but until then it's the devil I know.

Prior to WiredTree/LiquidWeb I had 2 VPS plans at ServInt. Originally ServInt was excellent... until they weren't. But even after they outsourced their support overseas, I really still didn't have support issues. I left ServInt because my boxes were aging badly and all signs said the company was in trouble. I will also say my brief experience with WiredTree support before they got bought out was amazing.

Before ServInt I was with Inmotion Hosting (originally shared hosting then a VPS albeit without Root access). I will say I have no desire to work with any host that sells shared plans again.

As far as budget is concerned, I can afford what I'm currently paying. Yes I'd love to be paying less although that's not what's driving this search. If I stay with LiquidWeb, I'll migrate the VPS into the Cloud Dedicated and downsize to $2,400/year. If I'm paying less elsewhere, I expect it's because I downsized the Cloud Dedicated server's specs.

When I left ServInt for WiredTree, recommendations from this site caused me to have a short list of WiredTree, KnownHost, FutureHosting and LiquidWeb. I've seen recent recommendations in other threads for KnownHost and BigScoots, so that's where my current short list begins. Any recommendations are appreciated.

I have had an absolutely terrible experience with this company. I used their services for a short period of time, then decided to close my account. I was not informed of any outstanding balances before doing so. The next day I was sent an invoice for 7.54.

The invoice states that the payment is due by PayPal. I only signed up for this company because they advertise as accepting payment by PayPal. When I click the link to pay the invoice however, it does not let me do so as my account is closed.

The support team has been rude and absolutely unhelpful. They have informed me that I am unable to pay by PayPal because I closed my account. I have asked them to reinstate my account so that I can pay my invoice. They refuse to do this because my account has an outstanding balance.

One of their e-mails to me stated the following:
As the account is disabled already, you have to make a bank transfer. There is no other option, and it's not our problem, you deleted your account, so disbaled it, before paying the invoice.

Its not their problem? Are you serious? When I closed my account it didnt show me an outstanding invoice. It didnt give me any option to pay. I closed my account on March 31st at 12:02 PM. I was sent an invoice on April 1st at 4:14 AM. It seems to me like the problem is the way they run their system.

They insist that I send an international wire transfer for 7.54 to them. I have repeatedly refused to send an international wire transfer where the fee to do so will cost me three or four times what I owe. After all, they clearly advertise that they accept PayPal.

I have on multiple occasions offered to pay by credit card. I have also asked them for an e-mail address that I can simply send a PayPal payment to. They have refused both of these and insist that I send them a wire transfer. They are threatening to send me to a collections agency if I do not do so. This behavior borders on extortion. I am actually trying to pay my invoice, but they are NOT giving me a reasonable way to do so.

Again when I asked to pay for PayPal, one of their replies states the following:
you don't have the option to do that as YOU deleted the account.

My last four e-mails to them asking them for a PayPal address to send payment to have been completely ignored. I suspect they will soon send me to a collections agency (as they have directly told me they will do this) for not paying my invoice, which I have repeatedly attempted to pay.

I have NEVER dealt with a company with such rude and appalling customer service. I recommend avoiding this terrible company at ALL costs.

I have received some great help from this amazing forum regarding finding a good storage hosting provider and I'm currently negotiating with a few companies: Sharktech, Psychz, Leaseweb, (OHV)
The main difference between these hosts are the BW cost and it varies a lot. I would like to ask about CDN rates as if we can get a good CDN deal we don't have to care so much about the Origin BW usage.

Can you let me know the most cost-effective CDN's and their pricing for:
~1Gbps/300TB Month = ?
~10Gbps/3PB Month = ?
~30Gbps/10PB Month = ?

When looking at the online comparison charts and CDN calculators the offers are very crappy and we need to get much deeper into the good deals so trying to get some business intelligence before starting some serious negotiations.
Just an example of a "cheap" CDN provider is BelugaCDN who quoted 1PB/month at $5K we wouldn't even pay $500 for this so what's going on with these crazy rates floating around?

Thanks again!