psychz.net Johannesburg server/connection issue

Hello,

I've really strange issue with this careless company called Hetzner,

I've server with them for shared hosting, there was abuse for one site on it and they sent me mail to resolve this abuse in only 1 hour or they will block the service for the main server ip .

I've seen this mail after 2 hours, when all of my clients sites has been stop working , I checked my E-mail and i got this message on junk mail (no problem till now)

Then, I've sent reply to Hetzner abuse department, that i have solved this abused issue and deleted the abuse file from my client hosting site,

They didn't reply me for long hours, and keep blocking my main server ip which makes all my clients sites down !!

After that, i sent message to support, Hetzner support replied me with very strange reply !!

Please note that it's 02:20 CET Saturday morning. So currently there's no one available I regret. Most likely they will be back in office by Monday 08:00 CET.

They want me to wait more than 2 days with server down because they blocked it and went to the weekly vacation !!!

How Hetzner imagine the clients can wait more than 2 days with all sites down ? Could a company that respects its customers block server for 2 days till there employee ends the vacation ?

Do you think that clients can trust you again after making them losing there business ?

What is the regret that your company gives ? Does Hetzner really respect its clients ?

It's very bad experience with Hetzner

I've been with IBM fka Softlayer fka The Planet for about 17 years. They were great early on but things have declined over the years, other than the network reliability.

I see a lot of alternatives with much lower server cost. Any suggestions for an alternative company of comparable network quality? I want to be able to sleep at night and know that my server and DC survive extreme circumstances.

My needs are nothing crazy. 200 hosted domains, shared hosting, cpanel server.

I prefer a company with phone support, though quality of support is most important.

Thanks.

Mike

Hi dear friends,

I have a dedicated server from Hetzner network.They are have about 500mbps download /300mbps upload speed. But when i install windows server (server 2012 and 2019) that upload speed is very down about 15-20mbps.

I use iis with default config. My test file is 3.7gb iso file. When i download from windows iis website i get 1.5megabyte/s speed from my home(i have 50mbps internet). But when i try it with linux rescue system and apache2 i got 6megabyte/s speed from my home. So my home maximum download speed already 5-6mb/s. But i dont understand why getting slower when i try it on server 2012 and 2019. I try many think, i need help.

its my server upload speed screen shoots:
https://filestore.community.support....5d?upload=true


Fresh install windows server 2012(i was try 2019 same result...) IIS download test from my home:

https://filestore.community.support....3d?upload=true

Bootable linux rescue system with apache2 server test from my home:
https://filestore.community.support....b9?upload=true


Windows network adapter config:
https://filestore.community.support....21?upload=true

Hi,

I ordered an OVH server with 1GBPS unlimited.

When i put 800-900 MBPS the network starts to lose some packets.

Does anyone have any idea what this might be? I have already sent a request for help to them, but the support is poor.

Already checked cpu - hd - ram, everything ok.

We signed up with Nforce in April 2019, currently just have a single server with them, although if we need another server with similar requirements in NL we'd definitely be using Nforce.

Sales: 10/10
Very friendly and flexible, they were more than happy to work with us to find a solution for our needs and budget requirements. We went back and forth over a couple of days, responses were usually within 30mins or so. We ended up with a nice discount and all of our goals/needs met.

Setup: 10/10
Our server is in Dataplace Nedzone, the server was quite heavily customised and setup took less than 12 hours after payment was made, and that included a fraud check. All hardware was as quoted and everything was properly setup and configured, and worked as expected.

Support: 9/10
The only tickets we've had to create in the 1.5 years we've been with Nforce have been for upgrades. Ticket responses and subsequent replies are typically around 5-15 mins. Support staff have always been friendly and have perfect English. One thing that I'm a massive fan of is the ability to order upgrades directly through support staff, without having to go via sales. This speeds up the process massively and also means you can upgrade hardware outside of sale's business hours.
There was an issue with a recent hardware upgrade and it took longer than expected. We were kept updated and the whole process was resolved within 90mins, from starting the hardware upgrade, to discovering the problem, to the problem being resolved.

Network: 10/10
We have a 10Gbps port and can max it at any time day or night without any problems. Network has been rock solid, downtime has been zero and we've witnessed no packet loss.

Control Panel: 7/10
Like with many hosts, Nforce has a separate management and ticketing system, this causes things to be a bit disjointed and a bit user unfriendly when dealing with tickets. Additionally it would be nice to have some extra features within the management panel like bandwidth alerts, and some basic automatic monitoring options.

Pricing/Value: 9/10
The default pricing if you go through the wizard on their website is a bit on the high side, but after talking with their sales we were very pleased with what we ended up with. Factoring in the service we've received, I'd say the value for money has been very good.

Hi,

Anyone out there on Rapidswitch servers having issues with network speeds
I have 3 dedi's with 1gb ports with them and 2 of them 30.0MB/s and the other 74.1MB/s, used to get full port speeds but recently getting very poor
Tested with speedtest.tele2.net and leaseweb.net and get the same speed, tested over 3 days as well and mostly constant
MTR shows no packet loss or high latency etc..

Any other test sites that are in london Uk?

Cheers

Keith

Hello,

I apologize if I'm not using the right terminology or if I am really new to this.

A few months ago, I started a website where people can upload short videos (50 MB max). Unfortunately, some users have complained that the upload speed on my website is lower compared to similar websites. The upload speed on my website only reaches 8mbps but the two similar websites have upload speed between 12-16 mbps. After talking to the host about the problem, they told me the following: There's still an issue which we'll be resolving in the future with our network that when there's a high latency between the server and the client the connection will slow down for some reason.

I have tested my website and the 2 similar websites from my home internet and the internet of several other friends, and I have seen similar results for the upload speed.

I am currently using a VPS from Scalahosting and their customer service has been amazing, but I do want to change providers as I would like my users to have a higher upload speed when uploading videos.

I wanted to see if anyone has any suggestions on what host I can use for either a dedicated server or a streaming server? I am really new to this so I would need a managed services. The budget is not a problem so any server with a high upload speed for the users will be good.

Any help would be appreciate it.

oneprovider.com

This is based on my experience buying & using dedicated server at oneprovider.com

Following points make this host a perfect AVOID case:

1. No proper communication - you will not get answer when your server will be ready, just keep waiting

2. No Phone support at all - this is the worst thing to face as a client. No Telephonic support at all. Even for the greatest issue like server down, you have to raise ticket and start praying almighty.

3. Chargeable support - They have 2 paid support categories and to promote them, regular customers are treated in the worst manner.

4. Unreasonably Longer time to respond tickets - For server outage, network failure, their support took more than 8 hours to respond and again, they simply asked some choices and once you make one, another 8-10 hours.

5. IP issue - If for any reason, your server is to be replaced, they are unable to provide you same IPs even for same location ! Hence, DNS propagation and all will be the headache for clients.

6. Unfriendly Refund Policy - I have NOT received refund yet. For their own faults as well, they are not willing to refund customers. Rather, they want to make proportionate refund. They considered Time wasted on their support tickets as services used by customer!.

In nutshell, at oneprovider - Dissatisfaction Guaranteed!

I can also provide tickets' snaps in support of my views above.

You are advised in your own interest to AVOID crappy host oneprovider for any serious work.

We are renting some servers in hetzner fsn (about 40) in different dcs with 10g connectivity. About 1 or 2 times in month we have network problems. 30 or 40 % of packet loss for one or two minutes.
It always connected to one datacenter . For example we have that problem with 7 servers in dc14 from 13:39:00 till 13:40:30 cest. Contacting support always leads to big works like additional logs, mtr and etc. We are losing a lot of time.
Hetzner support always says that the problem is on our side. But sometimes they propose to free exchange of server or server migration. But they never confirm problem on their side. That's all. We are using very different server configuration from kubernetes on bare metal to hyper-v vms with sql server. Most of our servers are amd epyc ax161.

The problems was really serious in December. We have constant problems (once a day) with all new servers in dc15. We resolved it by relocating servers to dc16 and problem disappeared for some months.

Currently we really don't know what to do. In march we had it 3 times with dc4 and dc13(not sure). Does someone has the problem? Can you advice hosting with great support and not very high prices?

Hello,

I am looking for premium* dedicated server providers offering Intel Scalable Processors. (Or the latest Processor that can offer min 2x16Core (without HT))
I would prefer EU location but any US location with better pings to South Asia would work as well.

So far, I have looked into LeaseWeb, PhoenixNap, Hivelocity. Wondering what else is out there .. Any provider you think gives similar network and support to their clients?

Premium = Support is always available for any network / server / hardware related issue. And any issue gets address timely. (Don't have to wait an hour for an update). Don't need full management.

Thanks