Hello. I just wanna make a review about NetDynamics24.
I was looking around for 1-2 weeks to find a good Dedicated Host and after 10-20 message here on WHT with NetDynamics24 (me being a pain in the ass) I decided to choose them!
I haven't had any problem at all with my server or the customer service at all! I sent a ticket fast about reinstalling my OS quick and the support team responded quick and it was reinstalled fast!
I think I have been using the server for about 1 week and no downtime, quick good support and very friendly
Hi Guys,
I guess they deserve to have this feedback, I've been using wholesaleinternet dedicated servers since 1st of January 2013 over 8 years damn! I am getting old
I used to have dedicated server with expensive providers before I met wholesaleinternet, believe or not I have less problem with wholesaleinternet after I changed from previous dedi provider. I have 0 problem last 5-6 years. These guys knows what they are doing from management to support, they have backup power, backup internet providers etc to maintain servers in good shape.
Price: I don't think you would find better pricing than wholesaleinternet I also have ovh budget dedicated servers close to wholesaleinternet prices they are also good after wholesaleinternet.
Support: When I had dedicated server with expensive service providers, response time of tickets around 2-12 hours. believe or not every time I create ticket with wholesaleinternet they response and make it happen solution nearly in an hour. My last interact was I need to have KVM and they installed within 30min. I have no words with these guys they are not only fast but also proactive.
On my webhosting journey I started with free hosts (110mb.com) then graduated to Shared hosting ($1.99 oversold?) and then lowend vps to much more expensive vps and finally dedicated servers.
My clients/visitors are from Asia so I was searching for a host with good connectivity in Asia. Servers in asia are expensive so after a little bit of searching I found out that the next best thing is a server hosted in the west coast. That is when I found out about quadranet.com(This is back in 2011). They advertise their network before as the "Asia Optimized Network" so I gave them a try and it was indeed the best network that I tried. Quadranet had the lowest ping that I could get on all the servers that I tried.
My business grew bigger and bigger and I ordered more servers from quadranet. One of services I offer is VPN so it was really cool that they can even accommodate my IP needs. I got a lot of /24s back then (A lot).
5 years later on I started having issues with failing drives on my servers. I still like quadranet even with those hard drive issues but I moved some of my critical services to reliablesite.net because of the hard drive issues (And because their name says reliablesite nah just kidding ).
A bulk of my servers are still hosted at quadranet. I rarely had any issues and if I do need support they really respond fairly quick. When I say I rarely had any issues I mean really rare because most of my servers are running for years without downtime.
Fast forward a few years later, I moved my critical services back to quadranet because I love their service. business has slowed down so I need to cancel some servers because I just don't need them anymore.
And then here comes 2020 and the pandemic. This is the year that it really went bad maybe because of the pandemic and the support engineers are not allowed to visit the DC, I don't know.
But quadranet's network has been really bad. Frequent lost of connection. Q4 of 2020 they had an un-announced maintenance on their network which lasted for hours. They said it was announced but I never received any email so whatever. And then another maintenance. Despite the maintenance network is still.. well "Shi*ty.
I cancelled some servers and move my services to another provider. I still keep some server just because I still trust them.
And network is down again.
I cancelled a few servers again. They even offered me a free 1 month service just to keep the service. which I declined.
And now 2021 network is still spotty. frequent disconnections here and there.
I opened another ticket asking them if there are issues with their network again. And you know what the support did? He rebooted my server without any warning. WTF!!! I mean yeah when you have a problem with your PC and you call for support sometimes they would ask if you turned it on and off already?
But why wont you ask me first if its ok to reboot it.
I can SSH just fine to the server so the server is fine its just the network is having issues. rebooting the server wont fix your network.
And they said it was blah blah blah that their system noticed it is not responding.
I cant copy paste their response anymore because you know what they did?
They fluffing deleted my support ticket.
When I asked why? They said it was a mistake. Really? Their delete button has no confirmation that you want to delete a certain ticket?
I completely lost faith on quadranet now. So I moved some services again and requested a cancellation. And after reviewing my services. I found out that the server that I cancelled which they offered me a free month of which I CLEARLY declined is still there and I got billed this January.
I sent a ticket asking for a refund to a server that I am no longer using which I already asked to be cancelled which they did not. (They can clearly see that on the bandwidth logs)
I believe it is not my fault if they did not cancel it. I mean I asked for a cancellation. They offered a free month. I clearly declined. Now whose fault is it if the server was not cancelled?
Well now I am scared because I am still on the phase of moving my services to another host.
I am afraid because they might just delete my servers and say it was a mistake too. Maybe I'm just paranoid.
So my rating?
Support 2/10 - I am still generous here. because I know they are trying to do it right. Its just not enough
Service 4/10 - I believe I reviewed them before and gave them a 9/10 but it is down now.
Value 3/10 - Prices have stagnated. There are better offers now out there.
Will I recommend them? For non critical services I still might use them but if you want a better service just look elsewhere.
Its like 10 years of hosting and its sad that it must come to an end like this. Thanks to Dustin whose always been there to accommodate my requests at Quadranet before (https://www.webhostingtalk.com/member.php?u=252125) I dont know what happend but since Dustin was gone it was never been the same at quadranet. Lol maybe just a coincidence or maybe there is a story behind it.
We have been with HyperFilter for about 10 months now.
We host a game which makes use of both TCP/UDP and heard good reviews about HyperFilter and their protection, which is why we decided to go and get a server at them.
They are fairly priced compared to their competitors such as KoDDoS, DDoS-Guard, Voxility, etc.
The moment we moved to them, we haven't had any problems until a few days ago when we were receiving a continues UDP DDoS flood which took down the (game) server.
After discussing with the host, they provided a solution that has been working excellent so far. If you know what your traffic looks like, they can adjust the firewall rules in order to lower the impact on your server, which is not something that many other hosts provide. Their support is top-notch and extremely fast as well.
Overall, I rate HyperFilter a 9/10. I would definitely recommend HyperFilter to anyone who is hosting a game and has DDoS problems.
Hello friends,
I'm here to give my 6 years review for SolaDrive
1st of all I would like to thank WebHostingTalk forum for giving me the opportunity to get the contact of SolaDrive and John from SolaDrive.
I have been a very happy client of SolaDrive from August 2014. It look like yesterday for me. Such has been the smooth travelling with SolaDrive.
I have had plenty of different servers with them on different occasions.
As usual we have had plenty of problems in the 6 year journey but never on one occasion Soladrive let me down. They are always there for me to help either the problem is on the server side or even on script side. Their Customer care and service are top class and only next to none.
Billing issues, DB Backups, Ticket reply, Skype support, Solving Errors, Software Updates, Migrations, Panal issues, COVID situations, what ever problem i have, SolaDrive just takes care of everything and gives me peace of mind so that I can take care and focus fully on performance of my sites and my clients sites.
I have no idea if there are any other hosts out there more then capable of SolaDrive. Which I don't even care to research anyway. As they never gave me a chance to look for other alternatives.
If any one need a good dedicated server with a great service and a awesome experience, just go for SolaDrive. No second thoughts. I strongly recommend them.
I can keep on typing to praise their quality and service. I swear they really do deserve it.
Hope I will post my 10 Years review with them soon
Thanks again John & SolaDrive.
Hello!
Support Ticket #1453666
My experience:
- Wrong CPU ordered (what? They fixed...)
- Blame the customer for any else.
- I did a video to replicate the issue, they refuses to accept.
- 6 days being a customer = 6 days issued.
- No refunds (moral duty)
- Nice budget and fast answers, but take responsibility for what you've choose =)
What the matter?
- Windows 2012 crashing by simple tasks in Windows Explorer (copy, paste, open any files)
I quit, defeat by tireness.
I have some servers at Hivelocity, since 2017.
No network problems, 100% uptime, excellent hardware and support.
Yesterday, after 2 or 3 years, one of the backup disks on one of my servers, failed.
I opened a ticket asking how to change to a new HDD. To my surprise, the support offered the possibility to clone the disk to try to recover the data. Despite being a backup disk, it would be good to recover, as I had left some old accounts there.
Then they removed the HDD and cloned it in 3 hours, for a new HDD. And it worked! all recovered data. Of course, it will not always be possible to recover, it will depend on the problem that the HDD presents.
And during the whole process, the Hivelocity support team was very active, I scheduled to shut down the server after 7PM (so they can insert the new drive) and minutes before they wrote saying "we are ready to install the new HDD, you just have to shutdown the server". Never, but never, have I seen this type of concern with the customer, in the datacenters where I have been. I'm in this market this 2004, I had servers at The Planet, Layered Tech, Host Dime, LiquidWeb, and so many others that don't even exist anymore.
I've had servers in other companies, which were managed, and I didn't have support like that. My servers at Hivelocity have no management, but they go beyond what was expected, gave me all the support from beginning to end of the process, offered the data recovery service for free and even warned that they will save the old HDD for a week, for any emergency.
Thanks Hivelocity, I only have one thing to ask: keep it up, "this is the way".
Just wanted to post my terrible experience with W3Space.
They offer absolute ZERO customer support and ignore all tickets.
They claim 24 hour server delivery on their website. So, I ordered a dedicated server from them for $150 on May 18th (over 3 weeks ago).
After a few days of nothing happening, I opened a ticket asking if there's any ETA on delivery. Silence. No response. No, sorry we're out of stock and expect new servers soon. Absolutely NOTHING.
So, after just over a week of no answers I did the only thing I could and opened a Paypal claim.
I also opened a ticket telling them I no longer need the server and to cancel my order. This ticket of course was also ignored.
They still didn't bother to answer. As we all know Paypal claims take some time. After escalating, they had until today to respond.
So, today, last day to respond to the claim, I magically receive server details. No apology. No sorry for being late. Just an email with server details and ticket closed.
Needless to say after 3 weeks of waiting I've already ordered the server elsewhere don't need it anymore. So I have to wait to see what Paypal decides, as I'm out $150 and 3 weeks late received a server that I no longer need and requested multiple time to cancel after failure to deliver or respond to any tickets.
Surprise surprise... they're not answering those tickets either. The only thing they bother to answer is the Paypal claim.
If you want to waste money and get zero customer service. These guys are the place to go.
Otherwise, steer clear. Still waiting to see what Paypal decides now that they've provided them with server information 3 weeks too late.
oneprovider.com
This is based on my experience buying & using dedicated server at oneprovider.com
Following points make this host a perfect AVOID case:
1. No proper communication - you will not get answer when your server will be ready, just keep waiting
2. No Phone support at all - this is the worst thing to face as a client. No Telephonic support at all. Even for the greatest issue like server down, you have to raise ticket and start praying almighty.
3. Chargeable support - They have 2 paid support categories and to promote them, regular customers are treated in the worst manner.
4. Unreasonably Longer time to respond tickets - For server outage, network failure, their support took more than 8 hours to respond and again, they simply asked some choices and once you make one, another 8-10 hours.
5. IP issue - If for any reason, your server is to be replaced, they are unable to provide you same IPs even for same location ! Hence, DNS propagation and all will be the headache for clients.
6. Unfriendly Refund Policy - I have NOT received refund yet. For their own faults as well, they are not willing to refund customers. Rather, they want to make proportionate refund. They considered Time wasted on their support tickets as services used by customer!.
In nutshell, at oneprovider - Dissatisfaction Guaranteed!
I can also provide tickets' snaps in support of my views above.
You are advised in your own interest to AVOID crappy host oneprovider for any serious work.
Hi guys,
i am looking for a server provider that has good and fast support.
i currently have a Ryzen 5 3600 server it's not powerful enough. Support is taking days to reply thus i am looking to move asap.
anything other than hetzner please.
regards
Ive been a customer of KnownHost for over 5 years. As my sites have been growing Ive used several of their different managed VPS and dedicated servers throughout the years. This has given me great insight both into their hardware performance and the customer support for the managed services they provide.
As most website owners know there are the occasional days which are nothing but headaches. Slow loading and watching as traffic drops. Its not fun at the moment but its part of the game. The most recent event was today and that gave me this reminder to take some time out of my day to write this review.
KnownHost is one of the best hosting providers out there which truly look after their customers. Today, as many times previously, they went far and beyond to resolve the issues with my dedicated server and helped boost the performance on my site significantly.
As someone who is not a developer it is truly a great feeling to know that a response from KnownHosts support staff is never but a few minutes away. This might sound too much like a 90s TV commercial, but I cant praise them enough! 5 years and they are still as good as back then (or maybe even better actually).
I highly recommend KnownHost to anyone who is looking for a trustworthy hosting provider with many years of experience in the space and who always puts their customers first.
Thank you KnownHost for being awesome! I will keep on recommending you.