Mass Mailing , Email Spamming , PHPMailer

This isn't serious. I bought a new server with a new IP, we not sent never emails yet.

When my client try to send email to Gmail, Yahoo and other companies receive him without problems. But Hotmail/Outlook block the IP and return this message:

Code:

"host hotmail-com.olc.protection.outlook.com [x.x.x.x]
SMTP error from remote mail server after pipelined MAIL FROM:email@email.com SIZE=1797:
550 5.7.1 Unfortunately, messages from [x.x.x.x] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [.eop-EUR01.prod.protection.outlook.com]"

WTF!!!, this is frustrating. How can happens this if we never used this server and have a new IP. I did test with many blacklist tools and the IP is clean.

Hotmail/Outlook need disapear, they are blocking IPs for nothing.

When i change my notification email in the script, my server smtp starts sending old same notification email again and again into new email, i dont know how to ask this question but dont know how to solve.

Hi, Guys we have a small Cloud Server @ alibaba cloud. We just found out SMTP is blocked for cloud serves. Is there anybody who can provide us a working solution? Apart from email accounts we have few web sites that use formmail too.
any help advice appreciated/

Thank you.

Hi,

I received some tickets from clients hosted in the old server that says have a problems when try to send emails.

I did some tests and when send email to some accounts I received this warning:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

info@receiver.com
retry timeout exceeded
Reporting-MTA: dns; nameserver.domain.com

Action: failed
Final-Recipient: rfc822;info@receiver.com
Status: 5.0.0
From: info@sender.com
To: info@receiver.com Too I checked "Email Deliverability" in WHM and appear this message:

-DKIM: The system failed to complete validation of nameserver.domain.coms DKIM because of an error: (XID z736ms) DNS query (default._domainkey.nameserver.domain.com/TXT) timeout!
-SPF: This system does not control DNS for the nameserver.domain.com domain and the system did not find any authoritative nameservers for this domain. You can install the suggested SPF record locally. However, this server is not the authoritative nameserver. If you install this record, this change will not be effective. Contact your domain registrar to verify this domains registration.
-PTR: The system failed to complete validation of nameserver.domain.coms PTR because of an error: (XID 958s2v) DNS query (IP.in-addr.arpa/PTR) timeout!

The server where I have the DNS work correctly. Why happens this?. How can I solve him?.

Thank you very much for your suggestions. Have a nice day.

I wonder, can good 2TB HDD 7200RPM (for example WD Gold or Black) can handle 1 KVM virtual machine (1CPU 3,54GHz, 8GB RAM) with all email server functionality (Postfix, Dovecot, Spamassassin, webmail Roundcube, etc.).

I total this KVM server would handle 400 mailbox'es. Let's assume that each user will use POP3 on computer and IMAP on Phone. About 10% users will use webmail. Also each user will SEND 50 and GET 50 emails per day.
Each year a user will grow mailbox by 1GB, so in total after 3 year the space will be occupied 3year x 1GB x 400users = 1,2TB

So my question will such combination be enough in terms of performance? What do you think about random read/write operation, won't it be slow?
Users quantity is not so much, but I want to plan infrastructure very carefull that I won't need to redone everything when we start the all things live.

This HDD will be on CEPH cluster storage, so we don't talk hear about the local RAID.
I can't afford SSD though.

Good people, could I have your advice?

Hello,

I am a customer of OVH since Apr 2016, previously, I only rented OVH 3-4 servers at the same time, so really using quality is fine, no problem arises. But 2 months ago, in 1 month I hired more than 30 servers at OVH to serve my clients, and I found many pressing problems, the quality of support at OVH was very poor.

1. The support time of OVH Sing since creating a crash ticket to check the server is very long, each system has more than 6 servers with 1 or 2 faulty servers that must stop all to wait for technical OVH testing takes more than 2-3 days, there are problems that take more than 10 days for OVH to find the cause.

2. Never trust OVH's hardware testing system, because before that I completely trusted OVH's hardware testing system, so the time I waited to solve the server problem took a long time. , because I thought it was my own problem.

3. And when the problem is due to the server error of OVH, we will still have to bear the loss of those faulty servers without a refund of reasonable usage date, as well as forcing to change the usage date to Other servers that do not support refunds.

Details you can see the attached picture.


My ticket :

These server problem when

1.
server ns569036.ip-139-99-125.net (server installed : 22:02, 16/11/2020 ; server return : 22/11/2020)
server ns544549.ip-139-99-124.net (server installed : 13:32, 15/11/2020 ; server return : 24/11/2020)
ticket id: 1141571, 1143377

Because this is a server system connected to each other, after receiving the server it takes 2 days to set up the system. That means around November 19, 2020, the system started to work. From the moment the server started to work, it started having connection problems (ticket: 1141571 - 21/11/2020 09:22), started to experience worse problems when the connection was dropped continuously and the machine server was not accessible around 21/11/2020 23:00 (this happened 4 times before on servers: ns544549.ip-139-99-124.net, ns569036.ip-139- 99-125.net, ns568999.ip-139-99-125.net), after about 2 hours of testing I created a ticket: 1143377 - 22/11/2020 01:18, speculating that the HDD is faulty so I asked to be replaced, but your technician has to wait until 08:00 23/11/2020 GMT + 8 before you can start testing the server. This means that the whole system of 10 servers has to wait more than 48 hours. I asked Belveder about the problem of not being able to wait long so I will buy another server instead and ask for a refund later, and Belveder agreed.


2.
server ns5002501.ip-51-79-162.net (server installed : 22:37, 19/11/2020 ; server return : 30/11/2020)
ticket id: 5805542655, 1158210, 1158130

This server was installed at 22:37 11/19/2020, it took me about 2 days to set up the system. And starting 11/23/2020, the system started to work, after about 1 day of operation, at 20:05 11/24/2020 there was a connection failure and inaccessible. I have to fix it by restarting this server in order for it to work properly again.

The situation continued on 11/26/2020 17:56 and 11/29/2020 20:28, at these 2 times I had to use reboot function in the OVH control panel to reboot the server (can check email let's see ).

Since I can't let the situation continue, my client has to report game server maintenance to wait for you to check the hardware. And because before that, you did not accept any refunds but forced to change the usage date, so I had to let customers wait for you to check and fix.

I created ticket 5805542655 - 11/30/2020 01:04 to request to check and replace the HDD, but until 11/30/2020 07:41 you have just started to check the HDD and do not agree to replace HDD, go to the extended test but still cannot find the cause of the error.

Continue with ticket 1158130 - 11/30/2020 10:00, because unable to find a solution, you agree to replace another server, and I continue to wait until 11/30/2020 16: 25 of you again informed me that the server could not be replaced and asked me to cancel my current server and order a replacement server.

Thus, my server had to be halted for almost 2 days from: 11/29/2020 20:28 until I bought a new server and installed it again on December 1, 2020.


3.
server ns563910.ip-139-99-125.net (server installed : 01:01, 20/11/2020 ; server return : 19/12/2020 ; problem report: 08/12/2020)
ticket id: 1262908, 1243789

This server problem when install first time, can check email: Hardware error during the re-installation of your dedicated server 19/11/2020 22:24

During the time of using this server, there were several times of connection failure, unable to access the server.

Until about December 5, 2020, it started to be automatically restarted, ticket id: 1243789, spent many days of testing, extensive testing, ... you still can't find it. The reason, until I had to take time to record the video to prove it, you guys can check and find out the cause on 12/16/2020 18:10, so more than 10 days the server is down, the system is idle for waiting

4.
server ns5004359.ip-51-79-177.net (server installed : 13:29, 24/11/2020 ; server return : 25/11/2020 )
ticket id: 1147496, 1148254, 1148617, 9905645348, 1148779

server problem with auto reboot, at this time i dont know problem, and your team also not know how to fix, so i buy other server for replace.

5.
server ns563916.ip-139-99-125.net (server installed : 00:50, 06/12/2020 ; server return : 19/11/2020 ; problem report: 08/12/2020)
ticket id: 1243789

After receiving the server, installing to use within 1 day, you will encounter the status of automatically restarting the server. The client temporarily turns off the server for you to check, but more than 10 days later you find out the problem, and the client has left the server not in use.


Thanks.

What solution(s) do you want OVH to offer you?
I want a full refund. Because of the server damage and delay in support time. I do not accept to change the usage date to another server, because the customer is no longer renting the server.

I have lost clients, and money in these incidents.

Hello everyone

Using mailchannels for sending email from cpanel servers. Recently observed that our emails are not getting relayed to mailchannels. Also facing issues with email receiving.

Support staff has been trying to see issue and think it's due to dns - anyone expert around the topic can help me in the direction of where to look further?

Appreciate all the help in advance.

Thanks

Hello,

I've really strange issue with this careless company called Hetzner,

I've server with them for shared hosting, there was abuse for one site on it and they sent me mail to resolve this abuse in only 1 hour or they will block the service for the main server ip .

I've seen this mail after 2 hours, when all of my clients sites has been stop working , I checked my E-mail and i got this message on junk mail (no problem till now)

Then, I've sent reply to Hetzner abuse department, that i have solved this abused issue and deleted the abuse file from my client hosting site,

They didn't reply me for long hours, and keep blocking my main server ip which makes all my clients sites down !!

After that, i sent message to support, Hetzner support replied me with very strange reply !!

Please note that it's 02:20 CET Saturday morning. So currently there's no one available I regret. Most likely they will be back in office by Monday 08:00 CET.

They want me to wait more than 2 days with server down because they blocked it and went to the weekly vacation !!!

How Hetzner imagine the clients can wait more than 2 days with all sites down ? Could a company that respects its customers block server for 2 days till there employee ends the vacation ?

Do you think that clients can trust you again after making them losing there business ?

What is the regret that your company gives ? Does Hetzner really respect its clients ?

It's very bad experience with Hetzner

Greetings WHT,

I wanted to issue a large dose of caution for fellow WHT users regarding our recent experience with PhoenixNAP/Secured Servers as their new policies run the possibility of breaking your integrations and create undue headache.

On May 7th, PhoenixNAP/Secured Servers sent an email to us asking us for feedback on a support ticket that had been opened, apparently on our behalf. We had no knowledge of this and our email filters actually flagged the message as SPAM. We found the email in the SPAM filter and it had a few obvious red flags. First, the ticket was titled "Password Rotations" and it came from their support at securedservers email, which is an email we typically do not get messages from. Obviously as soon as we read the message, we immediately reached out to them to find out who authorized the "password rotations" on a production, client facing server.

In speaking with their support agent via live chat, PhoenixNAP/Secured Servers has implemented a new company wide policy to start changing customer's root and user account passwords, without their permission, and without verifying with the customer. In the original email (which we did not get as it appears someone incorrectly opened the ticket in their system to show it was "us" that opened the ticket rather than the support agent), it states:

"Dear Customer,

We are notifying you that we have updated the root and user passwords for your
server in accordance with industry standard password maintenance
recommendations. We will continue to update the passwords on a regular schedule
that coincides with your patching schedule and the passwords will be posted to
your servers device page where you can view them in your portal. If you have any
questions please don't hesitate to contact us and we will be happy to answer
them.
Regards,"

The email is unsigned as to who sent it.

This server has their managed services on it at the client's request as they want a prompt response from the NOC should there be any issues, however the client did not, does not, and never asked for their passwords to be changed in this manner. As a result, our client experienced a broken integration for their custom environment, which we had to deal with their frustrations, (this is not the first time that PhoenixNAP/Secured Servers has broken this specific client's machine. They took the server offline for several hours back in December 2019, without permission, without a request to do so, and with no notice, because another customer of theirs opened a support request for a mem test. They also only gave us approximately a 10$ credit for their mistake.), and the best we get from them is, paraphrasing, "opps, sorry, but if you want this practice to stop, you need to drop the managed services."

We have less than 90 days left on the contract with them and have asked to be let out of that term so we can move our client to our primary datacenter vendor, with whom we know will not pull this kind of monkey poo with us. Thus far they are refusing to let us out per the "management team" so I have asked for a call directly with them. I'll update once that happens. This is the last machine we have with them and I am hoping our primary DC vendor can get us a deal to make this move happen as quickly as possible.

I'm not sure who in their right mind thinks its perfectly acceptable to randomly change a customer's root and user account passwords without their permission, knowledge, and without verifying with the customer if they even want this performed. Yes it's good practice to always change your passwords, however for a party who is once removed from the client, this should in no way be acceptable unless they have received, in writing, to do so. If this was one of our servers that housed our programs, I wouldn't be as upset about it, but when it starts affecting our client's and this is the second time you've done so, I am beyond upset. And the best you can do is offer us the 10$ credit in December and an empty apology this time around?

Word to the wise, if you're using PhoenixNAP/Secured Servers, watch your accounts closely, especially if you are using their managed services. They will monkey with your stuff without your permission.

James

Hey

I have a social network website with over 100 milion clients (not now but in about 4-5 months) ...
I want to buy a SX server from Hetzner so i asked them about the abuse terms ...

I got this response:

Dear client,

Thank you for your email.

If we receive an abuse report for a site hosted by you, we will forward the abuse report to you. The deadline to solve the problem is in most cases 24 hours.
If the problem is not be solved within the given time the IP address could be blocked by our side.

IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server.


Mit freundlichen Grüßen / Kind regards

for 100 million clients, we really can't check their contents uploaded to our server (files and ...) so we 100% will get tooooooo many abuse reports and from what support dep said:
IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server.

It shows that Hetzner is not Appropriate for social network or even big websites (as they said (IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server)) !!!

Question:
How some websites servers like discord located in germany, frankfort (i think it's hetzner !!!)) ?? and why they not get banned !!!!? is it because they hide their ip in cloudflare?
How even the abuse report works !!? how people submits abuse report ? and abuse report is for which contents?