On my webhosting journey I started with free hosts (110mb.com) then graduated to Shared hosting ($1.99 oversold?) and then lowend vps to much more expensive vps and finally dedicated servers.
My clients/visitors are from Asia so I was searching for a host with good connectivity in Asia. Servers in asia are expensive so after a little bit of searching I found out that the next best thing is a server hosted in the west coast. That is when I found out about quadranet.com(This is back in 2011). They advertise their network before as the "Asia Optimized Network" so I gave them a try and it was indeed the best network that I tried. Quadranet had the lowest ping that I could get on all the servers that I tried.
My business grew bigger and bigger and I ordered more servers from quadranet. One of services I offer is VPN so it was really cool that they can even accommodate my IP needs. I got a lot of /24s back then (A lot).
5 years later on I started having issues with failing drives on my servers. I still like quadranet even with those hard drive issues but I moved some of my critical services to reliablesite.net because of the hard drive issues (And because their name says reliablesite nah just kidding ).
A bulk of my servers are still hosted at quadranet. I rarely had any issues and if I do need support they really respond fairly quick. When I say I rarely had any issues I mean really rare because most of my servers are running for years without downtime.
Fast forward a few years later, I moved my critical services back to quadranet because I love their service. business has slowed down so I need to cancel some servers because I just don't need them anymore.
And then here comes 2020 and the pandemic. This is the year that it really went bad maybe because of the pandemic and the support engineers are not allowed to visit the DC, I don't know.
But quadranet's network has been really bad. Frequent lost of connection. Q4 of 2020 they had an un-announced maintenance on their network which lasted for hours. They said it was announced but I never received any email so whatever. And then another maintenance. Despite the maintenance network is still.. well "Shi*ty.
I cancelled some servers and move my services to another provider. I still keep some server just because I still trust them.
And network is down again.
I cancelled a few servers again. They even offered me a free 1 month service just to keep the service. which I declined.
And now 2021 network is still spotty. frequent disconnections here and there.
I opened another ticket asking them if there are issues with their network again. And you know what the support did? He rebooted my server without any warning. WTF!!! I mean yeah when you have a problem with your PC and you call for support sometimes they would ask if you turned it on and off already?
But why wont you ask me first if its ok to reboot it.
I can SSH just fine to the server so the server is fine its just the network is having issues. rebooting the server wont fix your network.
And they said it was blah blah blah that their system noticed it is not responding.
I cant copy paste their response anymore because you know what they did?
They fluffing deleted my support ticket.
When I asked why? They said it was a mistake. Really? Their delete button has no confirmation that you want to delete a certain ticket?
I completely lost faith on quadranet now. So I moved some services again and requested a cancellation. And after reviewing my services. I found out that the server that I cancelled which they offered me a free month of which I CLEARLY declined is still there and I got billed this January.
I sent a ticket asking for a refund to a server that I am no longer using which I already asked to be cancelled which they did not. (They can clearly see that on the bandwidth logs)
I believe it is not my fault if they did not cancel it. I mean I asked for a cancellation. They offered a free month. I clearly declined. Now whose fault is it if the server was not cancelled?
Well now I am scared because I am still on the phase of moving my services to another host.
I am afraid because they might just delete my servers and say it was a mistake too. Maybe I'm just paranoid.
So my rating?
Support 2/10 - I am still generous here. because I know they are trying to do it right. Its just not enough
Service 4/10 - I believe I reviewed them before and gave them a 9/10 but it is down now.
Value 3/10 - Prices have stagnated. There are better offers now out there.
Will I recommend them? For non critical services I still might use them but if you want a better service just look elsewhere.
Its like 10 years of hosting and its sad that it must come to an end like this. Thanks to Dustin whose always been there to accommodate my requests at Quadranet before (https://www.webhostingtalk.com/member.php?u=252125) I dont know what happend but since Dustin was gone it was never been the same at quadranet. Lol maybe just a coincidence or maybe there is a story behind it.
I have some servers at Hivelocity, since 2017.
No network problems, 100% uptime, excellent hardware and support.
Yesterday, after 2 or 3 years, one of the backup disks on one of my servers, failed.
I opened a ticket asking how to change to a new HDD. To my surprise, the support offered the possibility to clone the disk to try to recover the data. Despite being a backup disk, it would be good to recover, as I had left some old accounts there.
Then they removed the HDD and cloned it in 3 hours, for a new HDD. And it worked! all recovered data. Of course, it will not always be possible to recover, it will depend on the problem that the HDD presents.
And during the whole process, the Hivelocity support team was very active, I scheduled to shut down the server after 7PM (so they can insert the new drive) and minutes before they wrote saying "we are ready to install the new HDD, you just have to shutdown the server". Never, but never, have I seen this type of concern with the customer, in the datacenters where I have been. I'm in this market this 2004, I had servers at The Planet, Layered Tech, Host Dime, LiquidWeb, and so many others that don't even exist anymore.
I've had servers in other companies, which were managed, and I didn't have support like that. My servers at Hivelocity have no management, but they go beyond what was expected, gave me all the support from beginning to end of the process, offered the data recovery service for free and even warned that they will save the old HDD for a week, for any emergency.
Thanks Hivelocity, I only have one thing to ask: keep it up, "this is the way".
We are renting some servers in hetzner fsn (about 40) in different dcs with 10g connectivity. About 1 or 2 times in month we have network problems. 30 or 40 % of packet loss for one or two minutes.
It always connected to one datacenter . For example we have that problem with 7 servers in dc14 from 13:39:00 till 13:40:30 cest. Contacting support always leads to big works like additional logs, mtr and etc. We are losing a lot of time.
Hetzner support always says that the problem is on our side. But sometimes they propose to free exchange of server or server migration. But they never confirm problem on their side. That's all. We are using very different server configuration from kubernetes on bare metal to hyper-v vms with sql server. Most of our servers are amd epyc ax161.
The problems was really serious in December. We have constant problems (once a day) with all new servers in dc15. We resolved it by relocating servers to dc16 and problem disappeared for some months.
Currently we really don't know what to do. In march we had it 3 times with dc4 and dc13(not sure). Does someone has the problem? Can you advice hosting with great support and not very high prices?
Hello
i have a very heavy website (social network) and services to the world not any special location or country.
i decide to buy hetzner SX servers for client's files but all the hetzner's SX servers are in Helsinki ... im worry about Helsinki because i heard that its network is not good !!!! but all the posts was too old (about 1-2 years ago)
what about now?
is it good option to buy the helsinki servers for global services usage ?
Background
We run a game server hosting company which has been running since 2012. We currently rent roughly 200 dedicated servers from 6 different providers. We currently rent roughly 60 of these dedicated servers from WebNX. We've been with them for just over 7 years and I can safely say that they've been the best datacentre we've used. I know how important reviews are to a company; I feel that we've used WebNX long enough to write an honest review.
Support
We've had our fair share of rubbish support from datacentres in the past. WebNX definitely provides the best support out of all the datacentres we've used. During the past 7 years, I'd say the average response time for a ticket at WebNX was about 10 minutes. We've found the biggest issue with large datacentres is that their support teams are disjointed. This leads to issues which "don't fit the norm" taking a long time to resolve. WebNX is large enough to provide 24/7 365 day support yet small enough to provide genuinely good "straight to the point" support.
Reliability / Uptime
All the datacentres we've used have had some sort of major outage at some point in time. During the 7 years, there have been a couple of network outages at WebNX but the issues have always been resolved quickly along with good communication. Considering the number of servers we have with them, I'd say the uptime is incredibly high.
Hardware
During the past 7 years we've switched our server hardware roughly 4 or 5 times. It's as simple as contacting them letting them know what hardware you like, they provide a reasonably priced quote and in a couple of days, the server is delivered. I'd say on average, broken hardware is resolved in roughly an hour from us opening the ticket.
DDoS Protection
I'd say this is the downside of WebNX. They'll automatically nullroute the IP address if a DDoS attack is detected. The amount of time the IP address is nullrouted depends on how much traffic the attack is sending. It's not really a huge issue for us as we can quickly work out which one of our clients was targeted and then get migrate them over to a DDoS protected IP address. I'm hoping at some stage they'll provide onsite DDoS protection.
Price
They're very reasonably priced considering the support and customisation which they offer.
Network
WebNX's network is top notch. Nothing to complain about at all.
Keep up the great work WebNX! Would be great if you could get another datacentre setup in East Coast USA.
Hi Guys,
I guess they deserve to have this feedback, I've been using wholesaleinternet dedicated servers since 1st of January 2013 over 8 years damn! I am getting old
I used to have dedicated server with expensive providers before I met wholesaleinternet, believe or not I have less problem with wholesaleinternet after I changed from previous dedi provider. I have 0 problem last 5-6 years. These guys knows what they are doing from management to support, they have backup power, backup internet providers etc to maintain servers in good shape.
Price: I don't think you would find better pricing than wholesaleinternet I also have ovh budget dedicated servers close to wholesaleinternet prices they are also good after wholesaleinternet.
Support: When I had dedicated server with expensive service providers, response time of tickets around 2-12 hours. believe or not every time I create ticket with wholesaleinternet they response and make it happen solution nearly in an hour. My last interact was I need to have KVM and they installed within 30min. I have no words with these guys they are not only fast but also proactive.
Hello people i am working to make a vps service.
I allready started with 4 Xeon E3-1230/40 Servers with 16 gb ram and 500 gb ssd 5 ip usables - i am paying now 30$ month for each server ( 120$ total )
i was looking for another provider with better protection anti ddos , better network , better location...
I look for a new provider with this config Dual Xeon E5-2430 - 64 GB RAM - 3 x500 GB SSD... 100$ month. 20 IPs
I have a very tight budget because I have very low prices....
I just don't want to degrade the performance of the service to my clients, I don't oversell on any server.
I am using vmware esxi and proxmox .... and all my vps are using windows server
any recomendation o provider is welcome.
Thanks
I used Reliablesite once a few years ago for a long since dead project, this review focuses on my most recent experience, starting in June this year (a 6 month review). We had a few servers with Reliablesite, that have since been moved to another provider who were able to offer better hardware at this price point.
Sales: 8/10
I've only used their sales livechat, which was quick and concise with their replies to most of my questions, more in depth questions I was directed to email sales (although I never followed this up).
Setup: 3/10
I'll preface this by saying that this was during a large sale event, so I imagine they were under heavier than normal demand.
The first problem was "specials" ordered with customisation (eg ports or bandwidth) are provisioned without their upgrades. This means you have to open a ticket and request the installation of a NIC, or chase up bandwidth upgrades so they are properly applied to the account. We encountered problems spanning multiple servers with NICs not working, IPMI not working, OS installs via the panel not working, these issues were mostly resolved quickly, although a couple took longer than I'd have liked.
I would have preferred if the setup of a customised server was delayed and everything delivered working as ordered, but I understand some customers may want everything ASAP even if it's partial (and in some cases, unusable).
The second issue we encountered was with our second order, where we had accidentally used the same hostname as the first during the ordering process. This resulted in confusion on RS' side during the setup process, as it seems they use hostnames to track servers within accounts rather than a numerical ID system, or possibly just human error on their side as well as ours.
The third issue was when we ordered a couple of "Intel special (5000+ score)" servers. One of the servers that was delivered had an 11 year old i7 860 with a score of 2891. Another was an 8 year old i5 3550 scoring 4805.
We explained that the i5 was fine and we didn't care too much about the score, the main issue is the i7 was so old that it lacked AES-NI, which was needed for our use case. One of the techs said they'd look into installing AES-NI (which obviously isn't possible). We requested an exchange with a server that had a CPU with AES-NI, or met the advertised 5000 score.
We were told that the Passmark algorithm was updated a few months ago meaning the i7 860 no longer met the advertised score, a swap wasn't possible so they'd refund the server and update the site. I'm not sure why they couldn't do a swap, as we just turned around and ordered a special with identical RAM/SSD but with a newer Xeon which was the same price. All in all, a lot of hassle, a needless refund and reorder, and they still haven't corrected their site with the correct score.
Support: ??/10
After the turbulent setup experience, we didn't need to contact support once. Obviously this is a very good sign, but as the only actual interaction we had with support was during the above setup period, I don't feel comfortable giving a rating here.
Network: 10/10
No complaints at all, speeds to Europe and across US have been very good. I'd seen no signs of packet loss, no drops, excellent.
Control Panel: 7/10
There's 3 separate control panels, 1 for billing, 1 for tickets, and 1 for managing servers. There is little integration between them visible from the client's side, making it a bit awkward to use. For example, you can't select a service the issue is about on the ticket control panel. The server management panel looks a bit dated but everything is there and functional that I could see, the only missing thing was the ability to edit the server names (which could lead to the confusion seen in the Setup section of the review).
One annoying thing is that RS blocks a lot of ASNs from accessing their site, I assume to block orders from proxies, however these blocks also cover their customer panels, meaning if you're on a VPN (be it a private or public) then you might not be able to manage your services. I understand wanting to block orders from anonymising services, however blocking entire ASNs from even accessing the management panels is a bit of an over reach in my opinion.
Pricing/Value: 7/10
Their specials are good value, although you do have to take into account the aging hardware on their cheaper specials. Their configurable hardware options are a bit pricey and I think could do with revisiting, eg $60/m for a 1TB SSD is a bit much for todays pricing. I'm sure they could work out a better deal if I were to contact their sales though. Their network upgrades are very good value, with cheap 10Gbps ports and bandwidth upgrades, especially during sales events.
Overall, despite the poor setup experience at the start, I'd say our experience was very good overall. I'd certainly use Reliablesite again for other projects in the future, and would recommend them if your use case matches their offerings.
We're looking for a managed dedicated server in NL or DE DC,
We have read much praise in here for Hivelocity but we checked their managed plans and amazed to see that they do not offer any support in cases where FFMPEG or 3rd party scripts are involved.
We need support whenever anything happens where our tech/dev isn't capable enough to solve the issue. As an example of such tech challenge that we would need to have covered by the managed hosting is issues that relate to diagnosing network package losses that are noticed when using a custom Google Cloud Translation API. In such case we wouldn't want to get told 'We can't support you because you're using 3rd party CMS/Software'
We're used to managed dedi hosting in US and have never had any such issues where support aren't taking care of everything. We need to understand who in NL or DE does provide such services?
We do not need support often but when do we we want a sysadmin on the other end who isn't just trying to avoid supporting based on some weird T&C.
Usually over a year we may need 5 hours of support, so during these 5 hours we need just full support and dedication from the support staff as rest of the year the payment for the services has been more of an insurance payment.
We currently use Tailor Made Servers for one of our servers. We have 5 more with Rackspace.
We run virtual machines on these servers. Here are the specs we have:
Dual Xeon E5-2620v3
192GB DDR4 RAM
250GB SSD
1TB SSD
1TB SSD
1TB SSD
~12 additional ip addresses
22000 Gigs Bandwidth (currently)
Initially, we are looking for one dedicated server. If the network and server are stable then we'll look at moving the other servers with it.
We are looking to combine them at one location. The reason why we are looking for new servers is that Tailor Made Servers doesn't give us enough bandwidth and we are being charged for additional bandwidth. We are paying $384.00 a month for what we currently have not including bandwidth overage charges.
Not sure if I'm missing anything. I'll respond accordingly if so.
Thanks!
I'm looking for a low-end dedicated host that is slightly better than Nocix (e.g. ~2x cost with better service). I've been with Nocix/Datashack for quite a while with various servers, and they very nearly offer exactly what I need: low cost, good hardware, plug in the server, keep it plugged in, keep it running, keep the network connected, generally don't screw things up hardware-wise. Unfortunately, they do have quite a few problems (random outages, bad UPS, network goes bye-bye, etc.) and also very frustratingly they generally handle these outages very badly (don't announce or acknowledge them, don't respond to tickets in good time, support staff aren't familiar with basic network tools), and also don't fix the things they screwed up or provide any way for me to fix them (no IPMI/KVM, support refuse to to tell me what's on the screen when the server won't boot after their blown UPS / 'redundant' power failure messed up the bootloader, etc.).
Question: who is slightly better than Nocix? Similar low-end focus, but with slightly better service, though not e.g. 10x more expensive? Preferably with IPMI/KVM. Ideas sought!