Liquidweb technicians removed my scripts and broke sites :)

Please could I ask you to name a few competitors who are around the level of liquidweb in terms of reliability, infrastructure, hardware&network support, and big enough to not disappear or have a 17 day outage

My vision goes something like this

IBM SoftLayer
Rackspace
.
.
Liquidweb
.
.
.
.
HiVelocity
ReliableSite
Webnx
.
OVH

Whether my vision is fair is another thing, but I'm looking for candidates just below rackspace and above the webnx kind of level, i.e. in liquidweb ballpark just so I can add them to a list and research them further

Host recommendations needed. Let me start by saying, THANKS in advance for your replies.

I own a (very) small US-based business and my website/email hosting has been with LiquidWeb since they acquired my previous host WiredTree.

LiquidWeb ignored a support ticket yesterday and as my yearly payment comes due next week I thought I probably owe it to myself to at least evaluate my options before it renews.

My biggest priority is knowing I have good managed support when I need it. Problem is, having support tickets linger in the cue for a day or so until I call/chat them and ask when it's going to get looked at has been a pretty constant problem since day one. And it's not like I'm inundating them with support tickets either. My website development has been on hold the past couple years due to personal reasons, so this might be the first support ticket I've even opened this year other than asking them to whitelist an IP because their automated process for that doesn't work.

Looks like I'm paying about $2,400/year for a Cloud Dedicated server and $800/year for a second smaller plan (old WiredTree VPS plan).

The main server appears to be 8 core (Intel(R) Xeon(R) CPU E3-1271 v3 @ 3.60GHz) with a 24/900/5 config (I think). I'm not currently taxing the box at all; it's a total overkill in all regards. One downside to LiquidWeb is at the time I moved this server from a VPS to this plan I was kind of forced into a much, much higher plan than I really needed because every option in between had the same limited disk space my VPS had and the only reason I needed to upgrade was that I was pushing disk limits.

As such, being able to scale up or down in the future without having to make huge jumps is also important.

As of right now, the second (VPS) server could easily be absorbed by the first. I actually intended to do that a year ago when my bill came due but then life got in the way and it fell through the cracks.

Both my boxes are managed CentOS/WHM/cPanel with Root access. I did not migrate away from cPanel when the prices went up. If there's something legitimately better than cPanel I'm happy to evaluate it, but until then it's the devil I know.

Prior to WiredTree/LiquidWeb I had 2 VPS plans at ServInt. Originally ServInt was excellent... until they weren't. But even after they outsourced their support overseas, I really still didn't have support issues. I left ServInt because my boxes were aging badly and all signs said the company was in trouble. I will also say my brief experience with WiredTree support before they got bought out was amazing.

Before ServInt I was with Inmotion Hosting (originally shared hosting then a VPS albeit without Root access). I will say I have no desire to work with any host that sells shared plans again.

As far as budget is concerned, I can afford what I'm currently paying. Yes I'd love to be paying less although that's not what's driving this search. If I stay with LiquidWeb, I'll migrate the VPS into the Cloud Dedicated and downsize to $2,400/year. If I'm paying less elsewhere, I expect it's because I downsized the Cloud Dedicated server's specs.

When I left ServInt for WiredTree, recommendations from this site caused me to have a short list of WiredTree, KnownHost, FutureHosting and LiquidWeb. I've seen recent recommendations in other threads for KnownHost and BigScoots, so that's where my current short list begins. Any recommendations are appreciated.

I have some servers at Hivelocity, since 2017.

No network problems, 100% uptime, excellent hardware and support.

Yesterday, after 2 or 3 years, one of the backup disks on one of my servers, failed.

I opened a ticket asking how to change to a new HDD. To my surprise, the support offered the possibility to clone the disk to try to recover the data. Despite being a backup disk, it would be good to recover, as I had left some old accounts there.

Then they removed the HDD and cloned it in 3 hours, for a new HDD. And it worked! all recovered data. Of course, it will not always be possible to recover, it will depend on the problem that the HDD presents.

And during the whole process, the Hivelocity support team was very active, I scheduled to shut down the server after 7PM (so they can insert the new drive) and minutes before they wrote saying "we are ready to install the new HDD, you just have to shutdown the server". Never, but never, have I seen this type of concern with the customer, in the datacenters where I have been. I'm in this market this 2004, I had servers at The Planet, Layered Tech, Host Dime, LiquidWeb, and so many others that don't even exist anymore.

I've had servers in other companies, which were managed, and I didn't have support like that. My servers at Hivelocity have no management, but they go beyond what was expected, gave me all the support from beginning to end of the process, offered the data recovery service for free and even warned that they will save the old HDD for a week, for any emergency.

Thanks Hivelocity, I only have one thing to ask: keep it up, "this is the way".

Hello friends,

I'm here to give my 6 years review for SolaDrive
1st of all I would like to thank WebHostingTalk forum for giving me the opportunity to get the contact of SolaDrive and John from SolaDrive.

I have been a very happy client of SolaDrive from August 2014. It look like yesterday for me. Such has been the smooth travelling with SolaDrive.

I have had plenty of different servers with them on different occasions.
As usual we have had plenty of problems in the 6 year journey but never on one occasion Soladrive let me down. They are always there for me to help either the problem is on the server side or even on script side. Their Customer care and service are top class and only next to none.

Billing issues, DB Backups, Ticket reply, Skype support, Solving Errors, Software Updates, Migrations, Panal issues, COVID situations, what ever problem i have, SolaDrive just takes care of everything and gives me peace of mind so that I can take care and focus fully on performance of my sites and my clients sites.

I have no idea if there are any other hosts out there more then capable of SolaDrive. Which I don't even care to research anyway. As they never gave me a chance to look for other alternatives.
If any one need a good dedicated server with a great service and a awesome experience, just go for SolaDrive. No second thoughts. I strongly recommend them.

I can keep on typing to praise their quality and service. I swear they really do deserve it.
Hope I will post my 10 Years review with them soon
Thanks again John & SolaDrive.

My budget is 150-200$ for one server, I can buy max 5 servers because my storage already nearly 10TB.

- I am currently using HDD storage - 2x2 TB HDD and make it become raid 0 to use full 4 TB HDD on /root disk, but photos load very slow and blur ( customers load, not servers load ) when servers had nearly 3 TB/4 TB.

So anyone recommend best dedicated for my budget and it can load fast?

Thank all for support!

I have been hosting my sites on my current hosting company for 7 years. TBH, I am happy with them most of the time.

Since they were sold to another company, the tech support is getting worse. Each time it takes a long time for them to figure out what's going on. They always said the problem is on my side. But it turns out all the issues I complained locate on the server side. I had enough with those offshore tech support.

The second thing is: on my current plan, the server blocked a lot of proxy/Tor access, maybe for anti-spamming or whatever. And host-tacker shows some "HostNotFound" results, which I have not seen it from my friend's sites (we both run the same type of sites). So I lost some traffic as well.

That's why I am thinking to move my sites out.

My site is not big. Currently, I have 2500-3000 unique visits/day, and bandwidth/m is about 700 GB. I am thinking to try a dedicated server plan this time. Then I will have the faster page loading speed, which means better SEO, I guess? Hopefully I can get more traffic and more visits. And I won't get bothered by bad neighbors any more.

I checked a few dedicated plans, can you tell me what these mean? esp WAN uplink and LAN Uplink? Should it be included in total bandwidth?

1,000 Megabit WAN Uplink
1,000 Megabit LAN Uplink
25,000 GB Included Transfer

I read some articles about Dedicated IP vs Shared IP. It seems Dedicated IP is better than Shared IP. But for a small site like mine, do I really need a dedicated server?

I am thinking of mojohost as some friends recommend them. Do they have a coupon or I can negotiate with them for a discount?

Any advises are appreciated.

Hello,

I've really strange issue with this careless company called Hetzner,

I've server with them for shared hosting, there was abuse for one site on it and they sent me mail to resolve this abuse in only 1 hour or they will block the service for the main server ip .

I've seen this mail after 2 hours, when all of my clients sites has been stop working , I checked my E-mail and i got this message on junk mail (no problem till now)

Then, I've sent reply to Hetzner abuse department, that i have solved this abused issue and deleted the abuse file from my client hosting site,

They didn't reply me for long hours, and keep blocking my main server ip which makes all my clients sites down !!

After that, i sent message to support, Hetzner support replied me with very strange reply !!

Please note that it's 02:20 CET Saturday morning. So currently there's no one available I regret. Most likely they will be back in office by Monday 08:00 CET.

They want me to wait more than 2 days with server down because they blocked it and went to the weekly vacation !!!

How Hetzner imagine the clients can wait more than 2 days with all sites down ? Could a company that respects its customers block server for 2 days till there employee ends the vacation ?

Do you think that clients can trust you again after making them losing there business ?

What is the regret that your company gives ? Does Hetzner really respect its clients ?

It's very bad experience with Hetzner

We're looking for a managed dedicated server in NL or DE DC,
We have read much praise in here for Hivelocity but we checked their managed plans and amazed to see that they do not offer any support in cases where FFMPEG or 3rd party scripts are involved.
We need support whenever anything happens where our tech/dev isn't capable enough to solve the issue. As an example of such tech challenge that we would need to have covered by the managed hosting is issues that relate to diagnosing network package losses that are noticed when using a custom Google Cloud Translation API. In such case we wouldn't want to get told 'We can't support you because you're using 3rd party CMS/Software'

We're used to managed dedi hosting in US and have never had any such issues where support aren't taking care of everything. We need to understand who in NL or DE does provide such services?
We do not need support often but when do we we want a sysadmin on the other end who isn't just trying to avoid supporting based on some weird T&C.
Usually over a year we may need 5 hours of support, so during these 5 hours we need just full support and dedication from the support staff as rest of the year the payment for the services has been more of an insurance payment.

Hi guys,

i am looking for a server provider that has good and fast support.
i currently have a Ryzen 5 3600 server it's not powerful enough. Support is taking days to reply thus i am looking to move asap.

anything other than hetzner please.

regards

Yesterday it took Hivelocity several hours to respond and resolve a support issue their excuse was that they had a skeleton crew and lots of problems.

OK it was eventually solved and they said sorry...

But again today a similar support issue happened and several hours later no solution and only a brief message that they were working on it...

I have emailed a number of times over the past few hours with no response at all.

Is anyone else having support issues?

I wonder what I should do now...?

If they know that they are having problems you would think they would call in managers to help resolve it.