how do you monitor and stop spam ?

Hello,
i was having a server with hetzner for over 10 years on December i decided to move my server to OVH ( i heard it have better servers and network ). so i registered on their website ordered a server moved my 100+ website to the new server and all was fine. 2 days a go they asked me to send them documents that prove my identity and i did that with even photo of me holding my identity card etc. yesterday i received 3 emails saying that they wont accept me as a customer and they closed my account and suspended my server all that without giving me the option to take off my data my life worth of data 100 DOMAINS. i emailed them and they do not answer.
i did nothing wrong like hack or spam my documents where valid and real. i don't care if they don't want me any more as a customer but i need my files :'(

I rented a new root from altushost.com running cloudlinux and cpanel/whm.

Its already running pretty good but i have problems with sending and recieving emails.
Im sure because something is misconfigured as im not an expert.

Problems when sending:

Emails go to spam folder

Problems on recieving:

Its not possible to recieve emails and the sender gets the following error:

Sorry, we were unable to deliver your message to the following address.

<contact@server2000.org>:
550: 5.1.1 <contact@server2000.org>: Recipient address rejected: User unknown in local recipient table I attached some pictures from the whm and domain settings.

If you need more info please ask.

I hope someone can help me because im desperated and dont know what to do.

Pictures:

domain settings
whm1
whm1.1
whm2

Greetings WHT,

I wanted to issue a large dose of caution for fellow WHT users regarding our recent experience with PhoenixNAP/Secured Servers as their new policies run the possibility of breaking your integrations and create undue headache.

On May 7th, PhoenixNAP/Secured Servers sent an email to us asking us for feedback on a support ticket that had been opened, apparently on our behalf. We had no knowledge of this and our email filters actually flagged the message as SPAM. We found the email in the SPAM filter and it had a few obvious red flags. First, the ticket was titled "Password Rotations" and it came from their support at securedservers email, which is an email we typically do not get messages from. Obviously as soon as we read the message, we immediately reached out to them to find out who authorized the "password rotations" on a production, client facing server.

In speaking with their support agent via live chat, PhoenixNAP/Secured Servers has implemented a new company wide policy to start changing customer's root and user account passwords, without their permission, and without verifying with the customer. In the original email (which we did not get as it appears someone incorrectly opened the ticket in their system to show it was "us" that opened the ticket rather than the support agent), it states:

"Dear Customer,

We are notifying you that we have updated the root and user passwords for your
server in accordance with industry standard password maintenance
recommendations. We will continue to update the passwords on a regular schedule
that coincides with your patching schedule and the passwords will be posted to
your servers device page where you can view them in your portal. If you have any
questions please don't hesitate to contact us and we will be happy to answer
them.
Regards,"

The email is unsigned as to who sent it.

This server has their managed services on it at the client's request as they want a prompt response from the NOC should there be any issues, however the client did not, does not, and never asked for their passwords to be changed in this manner. As a result, our client experienced a broken integration for their custom environment, which we had to deal with their frustrations, (this is not the first time that PhoenixNAP/Secured Servers has broken this specific client's machine. They took the server offline for several hours back in December 2019, without permission, without a request to do so, and with no notice, because another customer of theirs opened a support request for a mem test. They also only gave us approximately a 10$ credit for their mistake.), and the best we get from them is, paraphrasing, "opps, sorry, but if you want this practice to stop, you need to drop the managed services."

We have less than 90 days left on the contract with them and have asked to be let out of that term so we can move our client to our primary datacenter vendor, with whom we know will not pull this kind of monkey poo with us. Thus far they are refusing to let us out per the "management team" so I have asked for a call directly with them. I'll update once that happens. This is the last machine we have with them and I am hoping our primary DC vendor can get us a deal to make this move happen as quickly as possible.

I'm not sure who in their right mind thinks its perfectly acceptable to randomly change a customer's root and user account passwords without their permission, knowledge, and without verifying with the customer if they even want this performed. Yes it's good practice to always change your passwords, however for a party who is once removed from the client, this should in no way be acceptable unless they have received, in writing, to do so. If this was one of our servers that housed our programs, I wouldn't be as upset about it, but when it starts affecting our client's and this is the second time you've done so, I am beyond upset. And the best you can do is offer us the 10$ credit in December and an empty apology this time around?

Word to the wise, if you're using PhoenixNAP/Secured Servers, watch your accounts closely, especially if you are using their managed services. They will monkey with your stuff without your permission.

James

I have a server with Liquid web with Acronis Backup and Cpanel , What other service i can use, i want my clients to have Account level backups, if something goes wrong they can rewind and fix the account, Acronis Provides Entire server backup, regards

Hi,

i use centos with cpanel,
and set cpanel account for each hosting srver to run backup with jetbackup.

about the backup server,
do you use any control panel to manage them ?
or just use centos and create normal user ?

Hey

I have a social network website with over 100 milion clients (not now but in about 4-5 months) ...
I want to buy a SX server from Hetzner so i asked them about the abuse terms ...

I got this response:

Dear client,

Thank you for your email.

If we receive an abuse report for a site hosted by you, we will forward the abuse report to you. The deadline to solve the problem is in most cases 24 hours.
If the problem is not be solved within the given time the IP address could be blocked by our side.

IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server.


Mit freundlichen Grüßen / Kind regards

for 100 million clients, we really can't check their contents uploaded to our server (files and ...) so we 100% will get tooooooo many abuse reports and from what support dep said:
IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server.

It shows that Hetzner is not Appropriate for social network or even big websites (as they said (IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server)) !!!

Question:
How some websites servers like discord located in germany, frankfort (i think it's hetzner !!!)) ?? and why they not get banned !!!!? is it because they hide their ip in cloudflare?
How even the abuse report works !!? how people submits abuse report ? and abuse report is for which contents?

Hello

Any body Help in this regards

i have dedicated server

i have two drives one 1 drive there is backups and on first one operating system and cpanel installed i am copying users etc folder and accidently copied to / and now my server is inaccesable

i have request datacenter to recovery mode and mount my drive to see changes i saw ownership of etc changed i have cganged it to root again and tried to reboot the server in normal mode but failed to start cpanel whm

what is the solution for this if any body help me in this regards

Hello, folks...

I'm looking to have a live website at some-domain.com, hosted on a dedicated server, while using CloudFlare nameservers. And I need to find the fastest way to do this from scratch.

I'm getting a bit confused with all the steps required. I also think I'm waiting unnecessarily for things to happen. This shouldn't be taking so long.

My current understanding of the process is this:

1) Register the domain with a domain registrar.

2) Login to my hosting account's cPanel and add the domain as an addon domain.

3) Add a DNS zone for the domain in my dedicated server's control panel (not cPanel).

4) Login to the domain registrar. Add custom nameservers to the domain, and point them to my server's nameservers.

5) Wait 2 days for the nameservers to propagate.

6) Login to CloudFlare, add a new site and let Cloudflare import the DNS zones.

7) Login to the domain registrar and change the nameservers of the domain to those Cloudflare gives me.

8) Wait 2-3 days for the nameservers to propagate.

9) Test the site.
Can you please help me streamline this process?

Thanks!

Hi,

-If I have enabled "LF_IPSET" in file "/etc/csf/csf.conf", the temporarily blocked IPs not will appear in the file "/etc/csf/csf.deny"?. Now in this file only appear the permanent blocked IPs, this is normal?.

-If so, how can I see the temporarily blocked IPs?.

Thank you very much. Have a nice day.

Hi,

I have 50+ Cpanel accounts on my VPS, I'm looking to migrate to a dedicated server from another provider,
I want to know if there's a way to migrate from the VPS to the new server with no downtime?
I have access to most of my client's domain names, also most of my clients are using Cloudflare (My account).
Can anyone advise me on what's the best approach here?

Thank you.