servdiscount issues

Hey

I have a social network website with over 100 milion clients (not now but in about 4-5 months) ...
I want to buy a SX server from Hetzner so i asked them about the abuse terms ...

I got this response:

Dear client,

Thank you for your email.

If we receive an abuse report for a site hosted by you, we will forward the abuse report to you. The deadline to solve the problem is in most cases 24 hours.
If the problem is not be solved within the given time the IP address could be blocked by our side.

IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server.


Mit freundlichen Grüßen / Kind regards

for 100 million clients, we really can't check their contents uploaded to our server (files and ...) so we 100% will get tooooooo many abuse reports and from what support dep said:
IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server.

It shows that Hetzner is not Appropriate for social network or even big websites (as they said (IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server)) !!!

Question:
How some websites servers like discord located in germany, frankfort (i think it's hetzner !!!)) ?? and why they not get banned !!!!? is it because they hide their ip in cloudflare?
How even the abuse report works !!? how people submits abuse report ? and abuse report is for which contents?

I have been hetzner customer for past 2 years. i run online online academy (online classes), for which i am using bigbluebutton.
monthly Bandwidth consumption is <1TB.
Processor EV-3 4 cores 8threads
32gb ram ECC
1gb NIC
raid 1 3TBx3

my only purpose of having dedicated server was dedicated 1gbps port that can handle over 60 concurrent users.

Their support is good, network WAS good as well.
But now i am having alot of ping drops and distortions in my class from past 1 month.

i have contacted hetzner and they have said that their network is running fine.

I have done few checks and it shows

root@Ubuntu-1604-xenial-64-minimal ~ # speedtest-cli
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from Hetzner Online GmbH (144.76.12.109)...
Selecting best server based on latency...
Hosted by fdcservers.net (Frankfurt) [143.90 km]: 5.964 ms
Testing download speed........................................
Download: 727.16 Mbit/s
Testing upload speed..................................................
Upload: 278.80 Mbit/s

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| broadcom.home - 0 | 792 | 792 | 3 | 5 | 171 | 6 |
| 182.176.1.48 - 3 | 728 | 711 | 23 | 28 | 96 | 24 |
| 182.184.9.34 - 4 | 709 | 686 | 24 | 35 | 168 | 26 |
| 182.184.3.149 - 4 | 689 | 662 | 34 | 39 | 74 | 48 |
| 10.253.4.120 - 4 | 690 | 663 | 34 | 39 | 87 | 45 |
| 10.253.4.4 - 3 | 713 | 692 | 35 | 41 | 202 | 41 |
| decix-gw.hetzner.com - 3 | 716 | 696 | 145 | 152 | 214 | 170 |
| core23.fsn1.hetzner.com - 29 | 375 | 268 | 0 | 154 | 195 | 165 |
| ex9k1.dc10.fsn1.hetzner.com - 3 | 715 | 695 | 149 | 156 | 349 | 153 |
|static.109.12.76.144.clients.your-server.de - 3 | 735 | 720 | 149 | 155 | 304 | 168 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider



Hetzner is saying that problem is out of their network so they cant do anything.
what should I do? should i shift to other host in USA or Canada? My current server is germany.
can anyone suggest affordable host <50USD

hello,

For about 100eur, i can get managed Hetzner server: hetzner.com/managed-server

OR unmanaged Hetzner server + platinumservermanagement.com/ (or + myw.pt/devops).


What will be a better option?

I have no experience as System Administrator.

I will like to keep the server fast, optimized, and online.

I don't plan to host many websites on the server, I need a server for a couple of large websites.

So optimization of servers for sites is very important to me.

For optimization I mean, cache optimization, database optimization, server optimization for WordPress, etc...

Is anyone have experience with Hetzner managed servers?


Best Regards

Hello,

I am a customer of OVH since Apr 2016, previously, I only rented OVH 3-4 servers at the same time, so really using quality is fine, no problem arises. But 2 months ago, in 1 month I hired more than 30 servers at OVH to serve my clients, and I found many pressing problems, the quality of support at OVH was very poor.

1. The support time of OVH Sing since creating a crash ticket to check the server is very long, each system has more than 6 servers with 1 or 2 faulty servers that must stop all to wait for technical OVH testing takes more than 2-3 days, there are problems that take more than 10 days for OVH to find the cause.

2. Never trust OVH's hardware testing system, because before that I completely trusted OVH's hardware testing system, so the time I waited to solve the server problem took a long time. , because I thought it was my own problem.

3. And when the problem is due to the server error of OVH, we will still have to bear the loss of those faulty servers without a refund of reasonable usage date, as well as forcing to change the usage date to Other servers that do not support refunds.

Details you can see the attached picture.


My ticket :

These server problem when

1.
server ns569036.ip-139-99-125.net (server installed : 22:02, 16/11/2020 ; server return : 22/11/2020)
server ns544549.ip-139-99-124.net (server installed : 13:32, 15/11/2020 ; server return : 24/11/2020)
ticket id: 1141571, 1143377

Because this is a server system connected to each other, after receiving the server it takes 2 days to set up the system. That means around November 19, 2020, the system started to work. From the moment the server started to work, it started having connection problems (ticket: 1141571 - 21/11/2020 09:22), started to experience worse problems when the connection was dropped continuously and the machine server was not accessible around 21/11/2020 23:00 (this happened 4 times before on servers: ns544549.ip-139-99-124.net, ns569036.ip-139- 99-125.net, ns568999.ip-139-99-125.net), after about 2 hours of testing I created a ticket: 1143377 - 22/11/2020 01:18, speculating that the HDD is faulty so I asked to be replaced, but your technician has to wait until 08:00 23/11/2020 GMT + 8 before you can start testing the server. This means that the whole system of 10 servers has to wait more than 48 hours. I asked Belveder about the problem of not being able to wait long so I will buy another server instead and ask for a refund later, and Belveder agreed.


2.
server ns5002501.ip-51-79-162.net (server installed : 22:37, 19/11/2020 ; server return : 30/11/2020)
ticket id: 5805542655, 1158210, 1158130

This server was installed at 22:37 11/19/2020, it took me about 2 days to set up the system. And starting 11/23/2020, the system started to work, after about 1 day of operation, at 20:05 11/24/2020 there was a connection failure and inaccessible. I have to fix it by restarting this server in order for it to work properly again.

The situation continued on 11/26/2020 17:56 and 11/29/2020 20:28, at these 2 times I had to use reboot function in the OVH control panel to reboot the server (can check email let's see ).

Since I can't let the situation continue, my client has to report game server maintenance to wait for you to check the hardware. And because before that, you did not accept any refunds but forced to change the usage date, so I had to let customers wait for you to check and fix.

I created ticket 5805542655 - 11/30/2020 01:04 to request to check and replace the HDD, but until 11/30/2020 07:41 you have just started to check the HDD and do not agree to replace HDD, go to the extended test but still cannot find the cause of the error.

Continue with ticket 1158130 - 11/30/2020 10:00, because unable to find a solution, you agree to replace another server, and I continue to wait until 11/30/2020 16: 25 of you again informed me that the server could not be replaced and asked me to cancel my current server and order a replacement server.

Thus, my server had to be halted for almost 2 days from: 11/29/2020 20:28 until I bought a new server and installed it again on December 1, 2020.


3.
server ns563910.ip-139-99-125.net (server installed : 01:01, 20/11/2020 ; server return : 19/12/2020 ; problem report: 08/12/2020)
ticket id: 1262908, 1243789

This server problem when install first time, can check email: Hardware error during the re-installation of your dedicated server 19/11/2020 22:24

During the time of using this server, there were several times of connection failure, unable to access the server.

Until about December 5, 2020, it started to be automatically restarted, ticket id: 1243789, spent many days of testing, extensive testing, ... you still can't find it. The reason, until I had to take time to record the video to prove it, you guys can check and find out the cause on 12/16/2020 18:10, so more than 10 days the server is down, the system is idle for waiting

4.
server ns5004359.ip-51-79-177.net (server installed : 13:29, 24/11/2020 ; server return : 25/11/2020 )
ticket id: 1147496, 1148254, 1148617, 9905645348, 1148779

server problem with auto reboot, at this time i dont know problem, and your team also not know how to fix, so i buy other server for replace.

5.
server ns563916.ip-139-99-125.net (server installed : 00:50, 06/12/2020 ; server return : 19/11/2020 ; problem report: 08/12/2020)
ticket id: 1243789

After receiving the server, installing to use within 1 day, you will encounter the status of automatically restarting the server. The client temporarily turns off the server for you to check, but more than 10 days later you find out the problem, and the client has left the server not in use.


Thanks.

What solution(s) do you want OVH to offer you?
I want a full refund. Because of the server damage and delay in support time. I do not accept to change the usage date to another server, because the customer is no longer renting the server.

I have lost clients, and money in these incidents.

Hello,

I've really strange issue with this careless company called Hetzner,

I've server with them for shared hosting, there was abuse for one site on it and they sent me mail to resolve this abuse in only 1 hour or they will block the service for the main server ip .

I've seen this mail after 2 hours, when all of my clients sites has been stop working , I checked my E-mail and i got this message on junk mail (no problem till now)

Then, I've sent reply to Hetzner abuse department, that i have solved this abused issue and deleted the abuse file from my client hosting site,

They didn't reply me for long hours, and keep blocking my main server ip which makes all my clients sites down !!

After that, i sent message to support, Hetzner support replied me with very strange reply !!

Please note that it's 02:20 CET Saturday morning. So currently there's no one available I regret. Most likely they will be back in office by Monday 08:00 CET.

They want me to wait more than 2 days with server down because they blocked it and went to the weekly vacation !!!

How Hetzner imagine the clients can wait more than 2 days with all sites down ? Could a company that respects its customers block server for 2 days till there employee ends the vacation ?

Do you think that clients can trust you again after making them losing there business ?

What is the regret that your company gives ? Does Hetzner really respect its clients ?

It's very bad experience with Hetzner

I rented a dedicated server about 6 months ago and at the beginning it wasn't really any issues.
Heres the downtime report https://i.imgur.com/mE5V2eJ.png

At the beginning i encountered few downtimes but that was due their network being compromised and it can happend sometimes and the owner promise they will upgrade their infrastructure to fix this issue.
After few months after, my server lost power and rebooted. The owner replied back that they will fix this issue but the same issue occured again however their provided reason at that time was because their UPS malfunctioned.
Few more downtimes after that incident, they said, fire department told them to shutdown their power, while their electricity provider had an occuring issues beyond their help. Excuses keep piling on and its almost as if they dont even have UPS.

Last year october and november my server started to randomely reboot with seemlingly no explanation. I hired sysadmin and they couldnt find an issue. They suggested this could be a hardware issue. Due to the hardware parts it would take provider months before the provider can replace all the hardwares so i had to wait.
And waiting i did, and until when the day finally arrived. From all my exchanges with this company, ive only talked with the actual owner. This seems to be really a one man show. Worst is that this owner is incompetent.


So we went through with the server swap, changing ssd to the new server hardware. However issue occured with the new hardware enviroment not recognizing my ssd partitions. Sysadmin couldnt do much in rescue mode as they cant gain the error logs which dracut provided in the failure mode.
The issue is that the dracut log is generated in a volatile disk path so ifwe rebooted the logs would be gone.

The owner had significant issues where the server didnt recognize the flash drives so we couldnt export the logs.
This was a 24 hours conversation exchange. We litterally end up googling. Even the owner was googling and asking if a centos forum post could be the solution.

I asked if they can setup a KVM so my sysadmin can access the dracut logs.
24 hours after, the owner still has problem setting up kvm.
That was my last patience with this provider. I told him to change back to the old server hardware and the server was online again. I ordered a new server from a different provider(reliablehostingservices.net) and did rsync and terminated my server with dedioutlet.

The sheer amount of incompetence is just baffling. Owner googling for solution, trying to ask his "developer" on how to fix kvm setup to no avail.

an guy providing me hetzner dedicated server at 6800INR ( 76.91 EURO ) ( 93.22 USD )
here is configuration :-
-Intel Xeon E3-1275v5 (3.8 ghz,boostable upto 4.5 ghz) (8 threads)
-ipv4 1 ip
-ipv6 (/64 subnet)
-Ram: 64 GB(ECC DDR4)
-Storage: 2x 512 GB high speed NVME SSD(m.2) (700mbps - 1.5gbps) (software raid included)
Port speed: dedicated 1GBps(unmetered)
- NIC 1 Gbit - Intel I210 (network controller)
Location :- Germany

i want the same server from hetzner directly. i searched in server auction but NIC is I219 did not find I210
anyone could tell is I219 is better than I210 or not? i am newbie
and the configuration he sent same config is available in hetzner or not?
and that guy said he have rack from hetzner, what about it??

i am asking in forum because i can get more knowledge and explaination here

please share your replies.

So, I'm looking for a big server to migrate my old server from OVH. Seems like Im taking the most powerful AX server (https://www.hetzner.com/dedicated-rootserver/ax161) or maybe the second most powerful Dell Server (https://www.hetzner.com/dedicated-rootserver/dell/dx181) (both with AMD EPYC 7502P, but Im wondering whats the difference between those options. In Dell I can Install 2 more disk than the AX servers, that the only difference, but I read that Dell Server have an special RAID hardware. Is this price efficient? Does the ax161 server comes with any kind of RAID installation?

I want to do a RAID-1 configuration.

I am hosting 2 domain in a managed dedicated server. Recently experienced more downtime than usual. Among my 2 domain 1 is Online auction website with 2000 + members and always with live visitor 40 +..
Can you suggest me a web hosting company offer medium price managed server?
Thanks

I am currently using Herzner and i am located in Pakistan. Problem is that i am having alot of packet drop and they are in main transmission line. Hetzner claim that they don't have power of network other than theirs. My ISP claims same.
I am running online class so i can't afford packetloss.

Solution i am using: i am using vpn which is channeling all traffic from VPN Singapore to hetzner germany. Which seems working. But unfortunately its not permenant solution

I tried moving server to UK but it showed same error.

So i am planning moving my server permenant to Singapore.
I am unable to find any server in Singapore in ky budget.
I am currently giving 34 euros with 1gbps connectivity.

Please suggest some server around 40usd.