OVH Killed my business

Hey

I have a social network website with over 100 milion clients (not now but in about 4-5 months) ...
I want to buy a SX server from Hetzner so i asked them about the abuse terms ...

I got this response:

Dear client,

Thank you for your email.

If we receive an abuse report for a site hosted by you, we will forward the abuse report to you. The deadline to solve the problem is in most cases 24 hours.
If the problem is not be solved within the given time the IP address could be blocked by our side.

IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server.


Mit freundlichen Grüßen / Kind regards

for 100 million clients, we really can't check their contents uploaded to our server (files and ...) so we 100% will get tooooooo many abuse reports and from what support dep said:
IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server.

It shows that Hetzner is not Appropriate for social network or even big websites (as they said (IF there will be a lot of abuse reports for one customer server or account, it could lead to a cancellation of the server)) !!!

Question:
How some websites servers like discord located in germany, frankfort (i think it's hetzner !!!)) ?? and why they not get banned !!!!? is it because they hide their ip in cloudflare?
How even the abuse report works !!? how people submits abuse report ? and abuse report is for which contents?

Hello friends,
Hetzner, I have several servers on the Company. There are many websites on my servers. One of my customers' website cloudflare was complained and this complaint was forwarded directly to Hetzner.
The content of the mail is exactly as follows.

Hetzner sent me the following e-mail. We analyzed my customer's site in detail, but we realized that Hetzner does not violate any terms of use, someone seems to have complained unnecessarily to my customer's site.

Later I did a research on Hetzner. I saw that there were some people who received this kind of mail. They say that if I do not remove my client's site, they will cut off access to my server's IP address within 24 hours.

Has anyone had such a problem?




Title: Abuse Message [AbuseID: 12C91K: VA]: AbuseNormal: [hngwohaach1lb45]: Cloudflare received an abuse report about one of your customers

Mail Content:
Dear Naciye YILMAZ,

We have received information about spam and / or abuse from your server:
Please xxxxxx we live from our network in the next 24 hours.

This site violates 6.2 of Hetzner's terms and conditions.
If the site is not removed within the next 24 hours, the IP will be suspended.
Please take all necessary measures to avoid this in the future.

We also ask that you send us a short response within 24 hours. This answer should contain information about how it could happen and what you think of this topic.

How to proceed:
- Solve the problem
- send us a statement using: xxxxxx

The process is controlled by a staff member who will then coordinate the other transaction. If you do not sleep within the specified time, we can block your child.

Important note:
In replying to us, please be helpful without changing the abuse mess [AbuseID: 12C91K: VA] in the subject line.

Best regards
Dominik Prüßner
Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen / Germany
Tel: +49 9831505-0
Fax: +49 9831505-3

Register Court: Registergericht Ansbach, HRB 6089
CEO: Martin Hetzner, Stephan Konvickova, Günther Müller

Hi

Unfortunately it destroys my work and destroys everything

I booked a server from the amantechs company that booked servers or bought servers and sent them to psychz.net, this unprofessional, unprofessional company.

The amantechs company, from which I booked the server, has completely closed its for its website and phones for everything and its owner has disappeared completely from existence that we cannot reach for a month and a half
The control panel is expired, the shell is closed, and we can never access our sites


Servers are still working and at any moment they are liable to stop, effort and fatigue years wasted due to the disappearance of a person and the recklessness of a company

There are contracts signed with clients worth thousands of dollars and have penalty clauses worth tens of thousands of dollars. Postage is standing. It works only with the site. What should I do?


We contacted the parent company
psychz.net

Negligence, reverence, and erratic responses. Lied and deceived by this company, and unnecessarily suspending servers for more than 14 hours and running them without knowing a reason to stop them

They did not ask for anything and everything. Contact the owner of the account who bought the server, sir, the owner of the account is hidden. Does this mean that our servers were lost like this?

I asked them to ask for any proof and it was sent to them. They did not ask for anything from myself. I sent them to them. The control panel of the main domain of the server and some of the domains on the server were sent to them.

A copy of the amantechs company invoices on the server, the last of which is the bill last month and before last, a copy of the passport and everything that was sent to them

After 3 days of communicating and playing with me, they refused to give us any data. I told them, ask for any evidence,and I will bring it to you. They refused and they said the same sentence. Contact the owner of the disappeared account

From here I claim my right

and

I will file a case in court and I will demand a large financial compensation because of the damages that happen to us from this non-professional company

Just wanted to post my terrible experience with W3Space.

They offer absolute ZERO customer support and ignore all tickets.
They claim 24 hour server delivery on their website. So, I ordered a dedicated server from them for $150 on May 18th (over 3 weeks ago).
After a few days of nothing happening, I opened a ticket asking if there's any ETA on delivery. Silence. No response. No, sorry we're out of stock and expect new servers soon. Absolutely NOTHING.
So, after just over a week of no answers I did the only thing I could and opened a Paypal claim.
I also opened a ticket telling them I no longer need the server and to cancel my order. This ticket of course was also ignored.

They still didn't bother to answer. As we all know Paypal claims take some time. After escalating, they had until today to respond.

So, today, last day to respond to the claim, I magically receive server details. No apology. No sorry for being late. Just an email with server details and ticket closed.

Needless to say after 3 weeks of waiting I've already ordered the server elsewhere don't need it anymore. So I have to wait to see what Paypal decides, as I'm out $150 and 3 weeks late received a server that I no longer need and requested multiple time to cancel after failure to deliver or respond to any tickets.

Surprise surprise... they're not answering those tickets either. The only thing they bother to answer is the Paypal claim.

If you want to waste money and get zero customer service. These guys are the place to go.
Otherwise, steer clear. Still waiting to see what Paypal decides now that they've provided them with server information 3 weeks too late.

I'm going to tell you how HostSlim.eu deceives me ！

<<snipped>>

I saw their AD on WHT and I am looking for some good servers. Since I have a large number of servers at LeaseWeb that need to provide data transfer, I want to move to their data center.


I ordered 15 servers from them from 17th May at a cost of 1600 Euros.


They promised to deliver the server to me on May 20th, so that I have 10 days to transfer the server of LeaseWeb.

But now 22 days have passed and I have not received any available servers and they have sent me 2 damaged servers (no IPMI, no system installed)!

Importantly, they didn't with my consent to withhold money directly from my credit card. They are now closing the ticket and will not reply to any questions from me.

I have saved all the information records and if necessary, I will post them here.

Hi,

The problem started in 2019 when they redesigned their admin interface. We started having problems with not being able to see current invoices, we received multiple invoices for the same servers, and invoices which did not specify which equipment they was for.

Since after several calls and emails we still could not get an answer on which invoices were correct and which were incorrect, our servers were deactivated.

We then chose to end our collaboration with LeaseWeb. The last contact we had with LeaseWeb was 2019-08-19 when we sent the following email:
----------------------------------------------------------------------------------------------
Dear Leaseweb,

As a customer we are very unhappy with your lack of responses to our questions, emails, and customer service. We have had nothing but problems since you upgraded / migrated / modified the customer portal as of April 8th.

We will not pay any of the invoices below, (amount of ~€530) and we do not want to do any more business with you. It has taken too much of our time and effort to sort out your problems.

We recently paid €613.69 for a 12 month contract for the our DE server. You are free to cancel/disconnect this server and use the €613.69 to pay any due invoices, even those that does not specify which equipment they refer to, and even those who have arisen because you do not answer the questions we have.

We no longer have any confidence in you as a company, and we will not spend any more time solving problems for continued collaboration with your company.

Regards
xxx xxxx
xxxxxxxx
----------------------------------------------------------------------------------------------

The time goes any we are very happy with the other hosting provided that se moved to.



But, In December 2020, I received a letter from Leaseweb's debt collection company TKB INCASSO regarding an invoice that was created at the end of 2020 for the amount of € 676.19 and applies to a new advance-payment for a new period for the server we had in DE which was cancelled.

We dispute the invoice to both TKB and Leaseweb, but neither of these has responded.


Yesterday I received a second letter (via regular post) from TKB INCASSO. They will bring the amount to court in Amsterdam if I don't wire the amount before 2021-01-27.

Following url is a PDF of this letter: docdro.id/r1KYA4N (Add http if needed)


I'm in desperate need for help. From what I understand, the court in Amsterdam will rule in LeaseWeb's favor if I cannot be present in person to dispute the invoice.

What should/can I do?

hello,

For about 100eur, i can get managed Hetzner server: hetzner.com/managed-server

OR unmanaged Hetzner server + platinumservermanagement.com/ (or + myw.pt/devops).


What will be a better option?

I have no experience as System Administrator.

I will like to keep the server fast, optimized, and online.

I don't plan to host many websites on the server, I need a server for a couple of large websites.

So optimization of servers for sites is very important to me.

For optimization I mean, cache optimization, database optimization, server optimization for WordPress, etc...

Is anyone have experience with Hetzner managed servers?


Best Regards

Hello everyone. Have been a long time lurker, but never registered. So, firstly want to say big thank you to this wholesome community for always giving great advices to everyone out there. You guys rock!

I am trying to find an alternative to Hetzner's SX133 which is ridiculously great priced. How do they even do that? Well done Hetzner. On 24/03/2021 - SX133's specs a
Intel® Xeon® W-2145 8 cores, 16 threads,
128 GB DDR4 ECC,
2 x 960 GB NVMe SSD,
10 x 16 TB (SATA 6 Gb/s 7200 rpm) a whooping 160 TB of storage,
1 Gbit/s connection,
Unlimited traffic,
159.00 (without TAX) I need this for an image hosting website, where users do sometimes upload adult content. Sadly Hetzner TOS (point 6.2) does not allow that and they are entitled to block access to the account of any customer who violates this. Which is fine - it's their rules.


My budget is 180 EUR (without TAX), but I don't even need such fancy specs as Hetzner provides. I am completely okay to settle with something like:
4 core, 8 thread CPU,
32 GB DRR3 ECC,
2 or even 1 240 GB SATA SSD,
The most important factor is storage. The more the better, the minimum would be ~100 TB (SATA 6 Gb/s 7200 rpm)
1 Gbit/s connection,
Website last month traffic was 500 TB, but since 90% is cached by CDN...would still need about 50 TB. Obviously unlimited traffic would be great. Seems like very few hosting companies actually offer dedicated servers for storage purposes. I have already checked OVH, Leaseweb, OneProvider, Flaunt7 and some local country hostings, but it seems like noone is even close in comparison to what Hetzner offers. It's like their offer is from the future and hopefully in 1-2 years time, others will get there as well.

It be nice if server were located somewhere close to West/Middle of Russia.


P.S As another option, maybe I could rent more then one dedicated server so that their storage capacity would be ~100 TB and going with CEPH instead of RAID6, but still, can't exced 180 EUR budget. Any ideas greatly appreciated.

Hello guys, I don't know if it's a problem or it's normal in ovh, I created an account and paid for a server in OVH so far so good, they sent me an email requesting documents to validate the account (ID and invoices in my name) I sent them to all, but I still did not get a response from them, 3 days have passed and I am still waiting, send the documents on Thursday afternoon...

I am afraid because they have already taken the money from my credit card, in my bank figure OVH pending/retention

It's normal and need to wait more longer or I should worried?

Sent from my Moto Z2 Play using Tapatalk

I have had an absolutely terrible experience with this company. I used their services for a short period of time, then decided to close my account. I was not informed of any outstanding balances before doing so. The next day I was sent an invoice for 7.54.

The invoice states that the payment is due by PayPal. I only signed up for this company because they advertise as accepting payment by PayPal. When I click the link to pay the invoice however, it does not let me do so as my account is closed.

The support team has been rude and absolutely unhelpful. They have informed me that I am unable to pay by PayPal because I closed my account. I have asked them to reinstate my account so that I can pay my invoice. They refuse to do this because my account has an outstanding balance.

One of their e-mails to me stated the following:
As the account is disabled already, you have to make a bank transfer. There is no other option, and it's not our problem, you deleted your account, so disbaled it, before paying the invoice.

Its not their problem? Are you serious? When I closed my account it didnt show me an outstanding invoice. It didnt give me any option to pay. I closed my account on March 31st at 12:02 PM. I was sent an invoice on April 1st at 4:14 AM. It seems to me like the problem is the way they run their system.

They insist that I send an international wire transfer for 7.54 to them. I have repeatedly refused to send an international wire transfer where the fee to do so will cost me three or four times what I owe. After all, they clearly advertise that they accept PayPal.

I have on multiple occasions offered to pay by credit card. I have also asked them for an e-mail address that I can simply send a PayPal payment to. They have refused both of these and insist that I send them a wire transfer. They are threatening to send me to a collections agency if I do not do so. This behavior borders on extortion. I am actually trying to pay my invoice, but they are NOT giving me a reasonable way to do so.

Again when I asked to pay for PayPal, one of their replies states the following:
you don't have the option to do that as YOU deleted the account.

My last four e-mails to them asking them for a PayPal address to send payment to have been completely ignored. I suspect they will soon send me to a collections agency (as they have directly told me they will do this) for not paying my invoice, which I have repeatedly attempted to pay.

I have NEVER dealt with a company with such rude and appalling customer service. I recommend avoiding this terrible company at ALL costs.