User panel at NovoServe is Not working

Hi there!

I currently have 3 Proxmox servers in a cluster with OVH, but their customer service is shocking to say the least.

I've been trying to find a similar provider, but I can't find anything near as comparable for the price/spec I'm after.

The spec for each server is:

AMD Epyc 7351P - 16c/32t - 2.4 GHz/2.9 GHz
256 GB ECC 2400 MHz
2500 GB SSD NVMe
UK (This is a must)
Proxmox VE 6

I don't need any managed services, just access to the bare metal.

Can anyone recommend a provider who can provide me with a similar spec and price to these? I currently pay around £200/month per server.

Thanks!

Hello,

I am a customer of OVH since Apr 2016, previously, I only rented OVH 3-4 servers at the same time, so really using quality is fine, no problem arises. But 2 months ago, in 1 month I hired more than 30 servers at OVH to serve my clients, and I found many pressing problems, the quality of support at OVH was very poor.

1. The support time of OVH Sing since creating a crash ticket to check the server is very long, each system has more than 6 servers with 1 or 2 faulty servers that must stop all to wait for technical OVH testing takes more than 2-3 days, there are problems that take more than 10 days for OVH to find the cause.

2. Never trust OVH's hardware testing system, because before that I completely trusted OVH's hardware testing system, so the time I waited to solve the server problem took a long time. , because I thought it was my own problem.

3. And when the problem is due to the server error of OVH, we will still have to bear the loss of those faulty servers without a refund of reasonable usage date, as well as forcing to change the usage date to Other servers that do not support refunds.

Details you can see the attached picture.


My ticket :

These server problem when

1.
server ns569036.ip-139-99-125.net (server installed : 22:02, 16/11/2020 ; server return : 22/11/2020)
server ns544549.ip-139-99-124.net (server installed : 13:32, 15/11/2020 ; server return : 24/11/2020)
ticket id: 1141571, 1143377

Because this is a server system connected to each other, after receiving the server it takes 2 days to set up the system. That means around November 19, 2020, the system started to work. From the moment the server started to work, it started having connection problems (ticket: 1141571 - 21/11/2020 09:22), started to experience worse problems when the connection was dropped continuously and the machine server was not accessible around 21/11/2020 23:00 (this happened 4 times before on servers: ns544549.ip-139-99-124.net, ns569036.ip-139- 99-125.net, ns568999.ip-139-99-125.net), after about 2 hours of testing I created a ticket: 1143377 - 22/11/2020 01:18, speculating that the HDD is faulty so I asked to be replaced, but your technician has to wait until 08:00 23/11/2020 GMT + 8 before you can start testing the server. This means that the whole system of 10 servers has to wait more than 48 hours. I asked Belveder about the problem of not being able to wait long so I will buy another server instead and ask for a refund later, and Belveder agreed.


2.
server ns5002501.ip-51-79-162.net (server installed : 22:37, 19/11/2020 ; server return : 30/11/2020)
ticket id: 5805542655, 1158210, 1158130

This server was installed at 22:37 11/19/2020, it took me about 2 days to set up the system. And starting 11/23/2020, the system started to work, after about 1 day of operation, at 20:05 11/24/2020 there was a connection failure and inaccessible. I have to fix it by restarting this server in order for it to work properly again.

The situation continued on 11/26/2020 17:56 and 11/29/2020 20:28, at these 2 times I had to use reboot function in the OVH control panel to reboot the server (can check email let's see ).

Since I can't let the situation continue, my client has to report game server maintenance to wait for you to check the hardware. And because before that, you did not accept any refunds but forced to change the usage date, so I had to let customers wait for you to check and fix.

I created ticket 5805542655 - 11/30/2020 01:04 to request to check and replace the HDD, but until 11/30/2020 07:41 you have just started to check the HDD and do not agree to replace HDD, go to the extended test but still cannot find the cause of the error.

Continue with ticket 1158130 - 11/30/2020 10:00, because unable to find a solution, you agree to replace another server, and I continue to wait until 11/30/2020 16: 25 of you again informed me that the server could not be replaced and asked me to cancel my current server and order a replacement server.

Thus, my server had to be halted for almost 2 days from: 11/29/2020 20:28 until I bought a new server and installed it again on December 1, 2020.


3.
server ns563910.ip-139-99-125.net (server installed : 01:01, 20/11/2020 ; server return : 19/12/2020 ; problem report: 08/12/2020)
ticket id: 1262908, 1243789

This server problem when install first time, can check email: Hardware error during the re-installation of your dedicated server 19/11/2020 22:24

During the time of using this server, there were several times of connection failure, unable to access the server.

Until about December 5, 2020, it started to be automatically restarted, ticket id: 1243789, spent many days of testing, extensive testing, ... you still can't find it. The reason, until I had to take time to record the video to prove it, you guys can check and find out the cause on 12/16/2020 18:10, so more than 10 days the server is down, the system is idle for waiting

4.
server ns5004359.ip-51-79-177.net (server installed : 13:29, 24/11/2020 ; server return : 25/11/2020 )
ticket id: 1147496, 1148254, 1148617, 9905645348, 1148779

server problem with auto reboot, at this time i dont know problem, and your team also not know how to fix, so i buy other server for replace.

5.
server ns563916.ip-139-99-125.net (server installed : 00:50, 06/12/2020 ; server return : 19/11/2020 ; problem report: 08/12/2020)
ticket id: 1243789

After receiving the server, installing to use within 1 day, you will encounter the status of automatically restarting the server. The client temporarily turns off the server for you to check, but more than 10 days later you find out the problem, and the client has left the server not in use.


Thanks.

What solution(s) do you want OVH to offer you?
I want a full refund. Because of the server damage and delay in support time. I do not accept to change the usage date to another server, because the customer is no longer renting the server.

I have lost clients, and money in these incidents.

We signed up with Nforce in April 2019, currently just have a single server with them, although if we need another server with similar requirements in NL we'd definitely be using Nforce.

Sales: 10/10
Very friendly and flexible, they were more than happy to work with us to find a solution for our needs and budget requirements. We went back and forth over a couple of days, responses were usually within 30mins or so. We ended up with a nice discount and all of our goals/needs met.

Setup: 10/10
Our server is in Dataplace Nedzone, the server was quite heavily customised and setup took less than 12 hours after payment was made, and that included a fraud check. All hardware was as quoted and everything was properly setup and configured, and worked as expected.

Support: 9/10
The only tickets we've had to create in the 1.5 years we've been with Nforce have been for upgrades. Ticket responses and subsequent replies are typically around 5-15 mins. Support staff have always been friendly and have perfect English. One thing that I'm a massive fan of is the ability to order upgrades directly through support staff, without having to go via sales. This speeds up the process massively and also means you can upgrade hardware outside of sale's business hours.
There was an issue with a recent hardware upgrade and it took longer than expected. We were kept updated and the whole process was resolved within 90mins, from starting the hardware upgrade, to discovering the problem, to the problem being resolved.

Network: 10/10
We have a 10Gbps port and can max it at any time day or night without any problems. Network has been rock solid, downtime has been zero and we've witnessed no packet loss.

Control Panel: 7/10
Like with many hosts, Nforce has a separate management and ticketing system, this causes things to be a bit disjointed and a bit user unfriendly when dealing with tickets. Additionally it would be nice to have some extra features within the management panel like bandwidth alerts, and some basic automatic monitoring options.

Pricing/Value: 9/10
The default pricing if you go through the wizard on their website is a bit on the high side, but after talking with their sales we were very pleased with what we ended up with. Factoring in the service we've received, I'd say the value for money has been very good.

We've been with Hetzner for years and, while satisfied with the hardware and technical support and infrastructure, quite unhappy with support/sales/abuse departments where it always feels like they're doing one a favor in even answering and often make little effort to actually help.

So my question is if there's any hosting provider to match what they offer? We want to upgrade from our current servers and one type of servers we looked into are https://www.hetzner.com/dedicated-rootserver/ax41 which you can get in Germany* for 39 EUR/month (plus 39EUR setup fee) (prices without VAT as we're outside EU). This is a AMD Ryzen 5 3600 Hexa-Core which has a passmark > 17,000 and comes with 64GB RAM and 2 x 512 GB NVMe SSD. When I found something similar with OVH (slightly better CPU, 3600X instead of 3600), it 105 USD per month when committing to 24 months which is more than double.

Another type we were looking at is the https://www.hetzner.com/dedicated-rootserver/ax51

Anyway, any matching offers elsewhere? We can probably take some bandwidth limitation and cool with either EU or US locations.



*They have a center in Finland but when I did a bit of research it seemed it offers much worse network connectivity so while 5 EUR cheaper per server, doesn't seem to be worth the risk.

I used Reliablesite once a few years ago for a long since dead project, this review focuses on my most recent experience, starting in June this year (a 6 month review). We had a few servers with Reliablesite, that have since been moved to another provider who were able to offer better hardware at this price point.

Sales: 8/10
I've only used their sales livechat, which was quick and concise with their replies to most of my questions, more in depth questions I was directed to email sales (although I never followed this up).

Setup: 3/10
I'll preface this by saying that this was during a large sale event, so I imagine they were under heavier than normal demand.

The first problem was "specials" ordered with customisation (eg ports or bandwidth) are provisioned without their upgrades. This means you have to open a ticket and request the installation of a NIC, or chase up bandwidth upgrades so they are properly applied to the account. We encountered problems spanning multiple servers with NICs not working, IPMI not working, OS installs via the panel not working, these issues were mostly resolved quickly, although a couple took longer than I'd have liked.

I would have preferred if the setup of a customised server was delayed and everything delivered working as ordered, but I understand some customers may want everything ASAP even if it's partial (and in some cases, unusable).

The second issue we encountered was with our second order, where we had accidentally used the same hostname as the first during the ordering process. This resulted in confusion on RS' side during the setup process, as it seems they use hostnames to track servers within accounts rather than a numerical ID system, or possibly just human error on their side as well as ours.

The third issue was when we ordered a couple of "Intel special (5000+ score)" servers. One of the servers that was delivered had an 11 year old i7 860 with a score of 2891. Another was an 8 year old i5 3550 scoring 4805.

We explained that the i5 was fine and we didn't care too much about the score, the main issue is the i7 was so old that it lacked AES-NI, which was needed for our use case. One of the techs said they'd look into installing AES-NI (which obviously isn't possible). We requested an exchange with a server that had a CPU with AES-NI, or met the advertised 5000 score.

We were told that the Passmark algorithm was updated a few months ago meaning the i7 860 no longer met the advertised score, a swap wasn't possible so they'd refund the server and update the site. I'm not sure why they couldn't do a swap, as we just turned around and ordered a special with identical RAM/SSD but with a newer Xeon which was the same price. All in all, a lot of hassle, a needless refund and reorder, and they still haven't corrected their site with the correct score.

Support: ??/10
After the turbulent setup experience, we didn't need to contact support once. Obviously this is a very good sign, but as the only actual interaction we had with support was during the above setup period, I don't feel comfortable giving a rating here.

Network: 10/10
No complaints at all, speeds to Europe and across US have been very good. I'd seen no signs of packet loss, no drops, excellent.

Control Panel: 7/10
There's 3 separate control panels, 1 for billing, 1 for tickets, and 1 for managing servers. There is little integration between them visible from the client's side, making it a bit awkward to use. For example, you can't select a service the issue is about on the ticket control panel. The server management panel looks a bit dated but everything is there and functional that I could see, the only missing thing was the ability to edit the server names (which could lead to the confusion seen in the Setup section of the review).

One annoying thing is that RS blocks a lot of ASNs from accessing their site, I assume to block orders from proxies, however these blocks also cover their customer panels, meaning if you're on a VPN (be it a private or public) then you might not be able to manage your services. I understand wanting to block orders from anonymising services, however blocking entire ASNs from even accessing the management panels is a bit of an over reach in my opinion.

Pricing/Value: 7/10
Their specials are good value, although you do have to take into account the aging hardware on their cheaper specials. Their configurable hardware options are a bit pricey and I think could do with revisiting, eg $60/m for a 1TB SSD is a bit much for todays pricing. I'm sure they could work out a better deal if I were to contact their sales though. Their network upgrades are very good value, with cheap 10Gbps ports and bandwidth upgrades, especially during sales events.

Overall, despite the poor setup experience at the start, I'd say our experience was very good overall. I'd certainly use Reliablesite again for other projects in the future, and would recommend them if your use case matches their offerings.

We are renting some servers in hetzner fsn (about 40) in different dcs with 10g connectivity. About 1 or 2 times in month we have network problems. 30 or 40 % of packet loss for one or two minutes.
It always connected to one datacenter . For example we have that problem with 7 servers in dc14 from 13:39:00 till 13:40:30 cest. Contacting support always leads to big works like additional logs, mtr and etc. We are losing a lot of time.
Hetzner support always says that the problem is on our side. But sometimes they propose to free exchange of server or server migration. But they never confirm problem on their side. That's all. We are using very different server configuration from kubernetes on bare metal to hyper-v vms with sql server. Most of our servers are amd epyc ax161.

The problems was really serious in December. We have constant problems (once a day) with all new servers in dc15. We resolved it by relocating servers to dc16 and problem disappeared for some months.

Currently we really don't know what to do. In march we had it 3 times with dc4 and dc13(not sure). Does someone has the problem? Can you advice hosting with great support and not very high prices?

Hi

I did replace PHP 7.4 on few of my servers.

AMD Ryzer 3700 Pro was the worst, had to reinstall back to PHP 7.4

On E5-1650 v4 server some parts of web pages were missing had to reinstall PHP 7.4

It seems that on a higher end server with better instruction sets it will work OK

I think I will wait for next version of PHP 8.x.x and try again.

my 2c
bob

Hi guys,

i am looking for a server provider that has good and fast support.
i currently have a Ryzen 5 3600 server it's not powerful enough. Support is taking days to reply thus i am looking to move asap.

anything other than hetzner please.

regards

Hi Guys,

I guess they deserve to have this feedback, I've been using wholesaleinternet dedicated servers since 1st of January 2013 over 8 years damn! I am getting old

I used to have dedicated server with expensive providers before I met wholesaleinternet, believe or not I have less problem with wholesaleinternet after I changed from previous dedi provider. I have 0 problem last 5-6 years. These guys knows what they are doing from management to support, they have backup power, backup internet providers etc to maintain servers in good shape.

Price: I don't think you would find better pricing than wholesaleinternet I also have ovh budget dedicated servers close to wholesaleinternet prices they are also good after wholesaleinternet.

Support: When I had dedicated server with expensive service providers, response time of tickets around 2-12 hours. believe or not every time I create ticket with wholesaleinternet they response and make it happen solution nearly in an hour. My last interact was I need to have KVM and they installed within 30min. I have no words with these guys they are not only fast but also proactive.

Just wanted to post my terrible experience with W3Space.

They offer absolute ZERO customer support and ignore all tickets.
They claim 24 hour server delivery on their website. So, I ordered a dedicated server from them for $150 on May 18th (over 3 weeks ago).
After a few days of nothing happening, I opened a ticket asking if there's any ETA on delivery. Silence. No response. No, sorry we're out of stock and expect new servers soon. Absolutely NOTHING.
So, after just over a week of no answers I did the only thing I could and opened a Paypal claim.
I also opened a ticket telling them I no longer need the server and to cancel my order. This ticket of course was also ignored.

They still didn't bother to answer. As we all know Paypal claims take some time. After escalating, they had until today to respond.

So, today, last day to respond to the claim, I magically receive server details. No apology. No sorry for being late. Just an email with server details and ticket closed.

Needless to say after 3 weeks of waiting I've already ordered the server elsewhere don't need it anymore. So I have to wait to see what Paypal decides, as I'm out $150 and 3 weeks late received a server that I no longer need and requested multiple time to cancel after failure to deliver or respond to any tickets.

Surprise surprise... they're not answering those tickets either. The only thing they bother to answer is the Paypal claim.

If you want to waste money and get zero customer service. These guys are the place to go.
Otherwise, steer clear. Still waiting to see what Paypal decides now that they've provided them with server information 3 weeks too late.