Avoid w3space & web1.cloud

Just wanted to post my terrible experience with W3Space.

They offer absolute ZERO customer support and ignore all tickets.
They claim 24 hour server delivery on their website. So, I ordered a dedicated server from them for $150 on May 18th (over 3 weeks ago).
After a few days of nothing happening, I opened a ticket asking if there's any ETA on delivery. Silence. No response. No, sorry we're out of stock and expect new servers soon. Absolutely NOTHING.
So, after just over a week of no answers I did the only thing I could and opened a Paypal claim.
I also opened a ticket telling them I no longer need the server and to cancel my order. This ticket of course was also ignored.

They still didn't bother to answer. As we all know Paypal claims take some time. After escalating, they had until today to respond.

So, today, last day to respond to the claim, I magically receive server details. No apology. No sorry for being late. Just an email with server details and ticket closed.

Needless to say after 3 weeks of waiting I've already ordered the server elsewhere don't need it anymore. So I have to wait to see what Paypal decides, as I'm out $150 and 3 weeks late received a server that I no longer need and requested multiple time to cancel after failure to deliver or respond to any tickets.

Surprise surprise... they're not answering those tickets either. The only thing they bother to answer is the Paypal claim.

If you want to waste money and get zero customer service. These guys are the place to go.
Otherwise, steer clear. Still waiting to see what Paypal decides now that they've provided them with server information 3 weeks too late.

Hello,

I am a customer of OVH since Apr 2016, previously, I only rented OVH 3-4 servers at the same time, so really using quality is fine, no problem arises. But 2 months ago, in 1 month I hired more than 30 servers at OVH to serve my clients, and I found many pressing problems, the quality of support at OVH was very poor.

1. The support time of OVH Sing since creating a crash ticket to check the server is very long, each system has more than 6 servers with 1 or 2 faulty servers that must stop all to wait for technical OVH testing takes more than 2-3 days, there are problems that take more than 10 days for OVH to find the cause.

2. Never trust OVH's hardware testing system, because before that I completely trusted OVH's hardware testing system, so the time I waited to solve the server problem took a long time. , because I thought it was my own problem.

3. And when the problem is due to the server error of OVH, we will still have to bear the loss of those faulty servers without a refund of reasonable usage date, as well as forcing to change the usage date to Other servers that do not support refunds.

Details you can see the attached picture.


My ticket :

These server problem when

1.
server ns569036.ip-139-99-125.net (server installed : 22:02, 16/11/2020 ; server return : 22/11/2020)
server ns544549.ip-139-99-124.net (server installed : 13:32, 15/11/2020 ; server return : 24/11/2020)
ticket id: 1141571, 1143377

Because this is a server system connected to each other, after receiving the server it takes 2 days to set up the system. That means around November 19, 2020, the system started to work. From the moment the server started to work, it started having connection problems (ticket: 1141571 - 21/11/2020 09:22), started to experience worse problems when the connection was dropped continuously and the machine server was not accessible around 21/11/2020 23:00 (this happened 4 times before on servers: ns544549.ip-139-99-124.net, ns569036.ip-139- 99-125.net, ns568999.ip-139-99-125.net), after about 2 hours of testing I created a ticket: 1143377 - 22/11/2020 01:18, speculating that the HDD is faulty so I asked to be replaced, but your technician has to wait until 08:00 23/11/2020 GMT + 8 before you can start testing the server. This means that the whole system of 10 servers has to wait more than 48 hours. I asked Belveder about the problem of not being able to wait long so I will buy another server instead and ask for a refund later, and Belveder agreed.


2.
server ns5002501.ip-51-79-162.net (server installed : 22:37, 19/11/2020 ; server return : 30/11/2020)
ticket id: 5805542655, 1158210, 1158130

This server was installed at 22:37 11/19/2020, it took me about 2 days to set up the system. And starting 11/23/2020, the system started to work, after about 1 day of operation, at 20:05 11/24/2020 there was a connection failure and inaccessible. I have to fix it by restarting this server in order for it to work properly again.

The situation continued on 11/26/2020 17:56 and 11/29/2020 20:28, at these 2 times I had to use reboot function in the OVH control panel to reboot the server (can check email let's see ).

Since I can't let the situation continue, my client has to report game server maintenance to wait for you to check the hardware. And because before that, you did not accept any refunds but forced to change the usage date, so I had to let customers wait for you to check and fix.

I created ticket 5805542655 - 11/30/2020 01:04 to request to check and replace the HDD, but until 11/30/2020 07:41 you have just started to check the HDD and do not agree to replace HDD, go to the extended test but still cannot find the cause of the error.

Continue with ticket 1158130 - 11/30/2020 10:00, because unable to find a solution, you agree to replace another server, and I continue to wait until 11/30/2020 16: 25 of you again informed me that the server could not be replaced and asked me to cancel my current server and order a replacement server.

Thus, my server had to be halted for almost 2 days from: 11/29/2020 20:28 until I bought a new server and installed it again on December 1, 2020.


3.
server ns563910.ip-139-99-125.net (server installed : 01:01, 20/11/2020 ; server return : 19/12/2020 ; problem report: 08/12/2020)
ticket id: 1262908, 1243789

This server problem when install first time, can check email: Hardware error during the re-installation of your dedicated server 19/11/2020 22:24

During the time of using this server, there were several times of connection failure, unable to access the server.

Until about December 5, 2020, it started to be automatically restarted, ticket id: 1243789, spent many days of testing, extensive testing, ... you still can't find it. The reason, until I had to take time to record the video to prove it, you guys can check and find out the cause on 12/16/2020 18:10, so more than 10 days the server is down, the system is idle for waiting

4.
server ns5004359.ip-51-79-177.net (server installed : 13:29, 24/11/2020 ; server return : 25/11/2020 )
ticket id: 1147496, 1148254, 1148617, 9905645348, 1148779

server problem with auto reboot, at this time i dont know problem, and your team also not know how to fix, so i buy other server for replace.

5.
server ns563916.ip-139-99-125.net (server installed : 00:50, 06/12/2020 ; server return : 19/11/2020 ; problem report: 08/12/2020)
ticket id: 1243789

After receiving the server, installing to use within 1 day, you will encounter the status of automatically restarting the server. The client temporarily turns off the server for you to check, but more than 10 days later you find out the problem, and the client has left the server not in use.


Thanks.

What solution(s) do you want OVH to offer you?
I want a full refund. Because of the server damage and delay in support time. I do not accept to change the usage date to another server, because the customer is no longer renting the server.

I have lost clients, and money in these incidents.

I have been looking for a new provider for some time now and Google Cloud crossed my path and I actually enjoy it a lot. Very easy to customize and choose to your preference.

I wonder about the protection though, I fiddled around with the Firewall which seems great but compared to OVH, how is the DDoS protection? Would it cost me money if an attacker launched an attack on me to consume bandwidth which leads to network costs for me? or how does it work? Would I feel any downtime for some seconds or is it like OVH where I don't feel any at all?

Secondly, which Google Cloud VM can compare to i7-7700k 32GB SSD?

Yours
FloodMachine

I attempted to sign up with PhoenixNAP at the very beginning of July, at the urging of a friend who was having trouble signing us up at OVH. Boy, was that a mistake.

I set up our account, and attempted to register for a 12 month reservation of a server configuration. It signed me up for 12 months... of a completely different server configuration. So I cancelled that.

Then friend attempted to use the account to sign up for the originally intended server configuration. It signed us up for 12 months of yet a different unwanted server configuration. So we cancelled that as well.

At this point, I decided we should not do business with PhoenixNAP, and went with OVH instead, paying with my Privacy.com virtual card allocated specifically for OVH. PhoenixNAP attempted to swing me back to working with them, but made no mention of the two reservations.

I removed my card information from CCBill, a business that Google searches would seem to indicate is a questionable billing service. They managed to bill my card regardless, so I reported them to my bank and cancelled the card and got a replacement. PhoenixNAP returned the money and my bank eventually removed the temporary credit they gave me.

I refuse to give any further details to either PhoenixNAP or CCBill now. They continue to email me multiple times per week with my "late payment" notices for these reservations for server configurations that were not only wrong, but that I have yet to use, and no longer want anyway.

We're looking for a managed dedicated server in NL or DE DC,
We have read much praise in here for Hivelocity but we checked their managed plans and amazed to see that they do not offer any support in cases where FFMPEG or 3rd party scripts are involved.
We need support whenever anything happens where our tech/dev isn't capable enough to solve the issue. As an example of such tech challenge that we would need to have covered by the managed hosting is issues that relate to diagnosing network package losses that are noticed when using a custom Google Cloud Translation API. In such case we wouldn't want to get told 'We can't support you because you're using 3rd party CMS/Software'

We're used to managed dedi hosting in US and have never had any such issues where support aren't taking care of everything. We need to understand who in NL or DE does provide such services?
We do not need support often but when do we we want a sysadmin on the other end who isn't just trying to avoid supporting based on some weird T&C.
Usually over a year we may need 5 hours of support, so during these 5 hours we need just full support and dedication from the support staff as rest of the year the payment for the services has been more of an insurance payment.

I have been trying to find server admins for a Cpanel dedicated machine.

I find my experience has been the following in the last few years.

1) CHEAP -- great if nothing is needed. Low skills, low service. Outsourced to 3rd world countries. Only really available to do work during flip-flop hours (I am in USA). Never worth it in the end.

2) Affordable with either

a) GREAT service and low skills (still outsourcing to cheap freelancers?)
or
b) Poor service and low skills

3) Individual, who's pricing changes, availability changes, or business communications are not fully professional.

Is there anyone out there that has GREAT SERVICE and DECENT Pricing? or do I just need to bite it and pay $200 a month (twice the cost of the server lease) for decent administrative services?

My most recent and present experience is with a provider here from WHT. They are in the EU. Their reps log in from Germany and Greece. Usually in the US daytime, work is not done.

They told me they were UNABLE to repair the Kernel. Somehow, a previous admin had installed kernalcare and they claim it was removed and now causing errors in csf/lfd. (they didn't know how to fix it)
My only solution was to reinstall os or buy a New server from them.

Let me add, they were very pushy on how "old" my machine was and that was the reason support was slow.

they had problems backing up the system and couldn't guarantee it would work right again unless I bought anew server from them.

I didn't, they are in the EU and I am in the US, so not worth the GDPR compliance hassles.

So Did the reinstall with my DC.

Guess what, same problems...and more. For days. Their "pro-active" admin didn't catch these errors. I had to report them. eventually many of them got them fixed.

Except now, most sites are NOT working properly.

Basic things like .htaccess file and default.htm not recognized and working.

They told me because there are so many possibilities of php/configurations, we need to go through every site and test every function, then let them know, site by site, issue by issue.

Except they all worked fine before...

I have lost a LOT OF TIME and MONEY with this.

So, now, once again, looking for a company that can work with CPANEL and not blame the last admin or the server on their inability to manage it.

Anyone else have this issue?

how did you resolve it, just keep trying and trying, month after month with company after company?

Normally, I would just go with a dedicated machine that came with management. I didn't have these problems when I did. But the servers cost 3 times as much.

I guess I am asking, am I missing something or Is this just part of saving money on a dedi? No way around it except to just pay for the topline?

Hi, Guys we have a small Cloud Server @ alibaba cloud. We just found out SMTP is blocked for cloud serves. Is there anybody who can provide us a working solution? Apart from email accounts we have few web sites that use formmail too.
any help advice appreciated/

Thank you.

Hi

I am tasked to purchase a new server for our network. Basically the idea is to consolidate 2 servers with VMs into one more powerful server.
Current configuration is 2xE5-2680v4 with 128GB ram per server.

I am thinking about something like AMD Epyc 7702P with 256GB of memory, but I am not completely sure about it. Yes, this server has lots of cores, but the base clock speed of this CPU is lower than what we currently have.
I did some research and this CPU seems to be more powerful compared on a sheet, but is it on reality?

We are mainly using those servers for hosting our websites, some big databases. My question is do you think we will see significant performance increase if we do this upgrade, beside saving some money on datacenter costs (consolidating 4U into 1U server)?

Hello,
i was having a server with hetzner for over 10 years on December i decided to move my server to OVH ( i heard it have better servers and network ). so i registered on their website ordered a server moved my 100+ website to the new server and all was fine. 2 days a go they asked me to send them documents that prove my identity and i did that with even photo of me holding my identity card etc. yesterday i received 3 emails saying that they wont accept me as a customer and they closed my account and suspended my server all that without giving me the option to take off my data my life worth of data 100 DOMAINS. i emailed them and they do not answer.
i did nothing wrong like hack or spam my documents where valid and real. i don't care if they don't want me any more as a customer but i need my files :'(

As above. I'm looking for a cheaper alternative to google drive to store my files on cloud.

At the moment my google drive has 1.2 TB of files but I don't think I'm going to need more space anytime soon.

Also I don't need a lot of bandwidth, 100 Mbps is more than enough. Thank you