SoYouStart's obnosxious and incredibly incompetent staff [ words can barely describe ]

Just wanted to post my terrible experience with W3Space.

They offer absolute ZERO customer support and ignore all tickets.
They claim 24 hour server delivery on their website. So, I ordered a dedicated server from them for $150 on May 18th (over 3 weeks ago).
After a few days of nothing happening, I opened a ticket asking if there's any ETA on delivery. Silence. No response. No, sorry we're out of stock and expect new servers soon. Absolutely NOTHING.
So, after just over a week of no answers I did the only thing I could and opened a Paypal claim.
I also opened a ticket telling them I no longer need the server and to cancel my order. This ticket of course was also ignored.

They still didn't bother to answer. As we all know Paypal claims take some time. After escalating, they had until today to respond.

So, today, last day to respond to the claim, I magically receive server details. No apology. No sorry for being late. Just an email with server details and ticket closed.

Needless to say after 3 weeks of waiting I've already ordered the server elsewhere don't need it anymore. So I have to wait to see what Paypal decides, as I'm out $150 and 3 weeks late received a server that I no longer need and requested multiple time to cancel after failure to deliver or respond to any tickets.

Surprise surprise... they're not answering those tickets either. The only thing they bother to answer is the Paypal claim.

If you want to waste money and get zero customer service. These guys are the place to go.
Otherwise, steer clear. Still waiting to see what Paypal decides now that they've provided them with server information 3 weeks too late.

We provider resell dedicated and VPS services to Asia region, and as 'Middle Men' here is some questions hope to get some tips/answer from hosting providers.

On Feb 2nd, due to out of stock, we submitted refund request.
On Feb 3rd, Got replied, no refund, restock in a week.
However, customer cannot wait for a week ( to be honest, can you wait for a week to get VPS setup? Fast deployment that is one of reason why we use VPS.)
Then, we request credit to the account on PhotonVPS. Got rejected.
On Feb 5th, services in-stock, but services were cancelled. NO REFUND, NO CREDIT, NO SERVICE. Free Money to PhotonVPS. Is this new scam?

Converstation between @Profuse-Jimmy @photonvps

"We should have more stock later this week"
-- Shouldn't display (not available ) if out of stock? or they just want to oversold for more profit? And since no warning regarding this, shouldn't provide any solution rather than pay you and waste me and my customer's time on waiting game?

"Allow one refund per account"
-- Is that a standard terms now?

Shown in images
"You can choose to use them or not use them, but no refund/credit will be issued"

BUT on their TOS: photonvps.com/terms_conditions.html
3.6 Refund Policy Customer has thirty (30) days beginning from the date of first payment to a trial period of Services. Within the initial thirty (30) days period, the customer has the right to cancel or demand a full refund if customer is not satisfied with the services. However, upon exceeding the initial thirty (30) days period, the customer will no longer be entitled to any refund and they will be billed until a cancellation is incited. Section 3.6 Refund Policy DOES NOT apply to any terms under Section 5 enforcement. If Customers account is suspended within the initial thirty (30) days for any reasons in violation of this Agreement the Customer waives the right to any refund under this section.
-- This is no longer valid?, what happend to 30 days refund policy?

So, Any advise to avoid company like PhotonVPS? DO NOT BUY IT!

I have had an absolutely terrible experience with this company. I used their services for a short period of time, then decided to close my account. I was not informed of any outstanding balances before doing so. The next day I was sent an invoice for 7.54.

The invoice states that the payment is due by PayPal. I only signed up for this company because they advertise as accepting payment by PayPal. When I click the link to pay the invoice however, it does not let me do so as my account is closed.

The support team has been rude and absolutely unhelpful. They have informed me that I am unable to pay by PayPal because I closed my account. I have asked them to reinstate my account so that I can pay my invoice. They refuse to do this because my account has an outstanding balance.

One of their e-mails to me stated the following:
As the account is disabled already, you have to make a bank transfer. There is no other option, and it's not our problem, you deleted your account, so disbaled it, before paying the invoice.

Its not their problem? Are you serious? When I closed my account it didnt show me an outstanding invoice. It didnt give me any option to pay. I closed my account on March 31st at 12:02 PM. I was sent an invoice on April 1st at 4:14 AM. It seems to me like the problem is the way they run their system.

They insist that I send an international wire transfer for 7.54 to them. I have repeatedly refused to send an international wire transfer where the fee to do so will cost me three or four times what I owe. After all, they clearly advertise that they accept PayPal.

I have on multiple occasions offered to pay by credit card. I have also asked them for an e-mail address that I can simply send a PayPal payment to. They have refused both of these and insist that I send them a wire transfer. They are threatening to send me to a collections agency if I do not do so. This behavior borders on extortion. I am actually trying to pay my invoice, but they are NOT giving me a reasonable way to do so.

Again when I asked to pay for PayPal, one of their replies states the following:
you don't have the option to do that as YOU deleted the account.

My last four e-mails to them asking them for a PayPal address to send payment to have been completely ignored. I suspect they will soon send me to a collections agency (as they have directly told me they will do this) for not paying my invoice, which I have repeatedly attempted to pay.

I have NEVER dealt with a company with such rude and appalling customer service. I recommend avoiding this terrible company at ALL costs.

Ive been a customer of KnownHost for over 5 years. As my sites have been growing Ive used several of their different managed VPS and dedicated servers throughout the years. This has given me great insight both into their hardware performance and the customer support for the managed services they provide.

As most website owners know there are the occasional days which are nothing but headaches. Slow loading and watching as traffic drops. Its not fun at the moment but its part of the game. The most recent event was today and that gave me this reminder to take some time out of my day to write this review.

KnownHost is one of the best hosting providers out there which truly look after their customers. Today, as many times previously, they went far and beyond to resolve the issues with my dedicated server and helped boost the performance on my site significantly.

As someone who is not a developer it is truly a great feeling to know that a response from KnownHosts support staff is never but a few minutes away. This might sound too much like a 90s TV commercial, but I cant praise them enough! 5 years and they are still as good as back then (or maybe even better actually).

I highly recommend KnownHost to anyone who is looking for a trustworthy hosting provider with many years of experience in the space and who always puts their customers first.

Thank you KnownHost for being awesome! I will keep on recommending you.

Has anyone tried to cancel their server theyre paying 12 months for? They say I owe $620 and Im in a contract, but I never signed anything. My job is being relocated sometime this year and I wont be able to host a server. If you think about it, OVH isnt really losing anything if I walk away. Ive canceled my credit card. My account appears to be on their Canada page, but Im from USA. Can I get into trouble, or do will their threat be empty? They did however get my drivers license picture when I signed up many months ago. Not sure if they still have that from my email. For what its worth, I plan on moving to another address in the near future.

On my webhosting journey I started with free hosts (110mb.com) then graduated to Shared hosting ($1.99 oversold?) and then lowend vps to much more expensive vps and finally dedicated servers.

My clients/visitors are from Asia so I was searching for a host with good connectivity in Asia. Servers in asia are expensive so after a little bit of searching I found out that the next best thing is a server hosted in the west coast. That is when I found out about quadranet.com(This is back in 2011). They advertise their network before as the "Asia Optimized Network" so I gave them a try and it was indeed the best network that I tried. Quadranet had the lowest ping that I could get on all the servers that I tried.

My business grew bigger and bigger and I ordered more servers from quadranet. One of services I offer is VPN so it was really cool that they can even accommodate my IP needs. I got a lot of /24s back then (A lot).

5 years later on I started having issues with failing drives on my servers. I still like quadranet even with those hard drive issues but I moved some of my critical services to reliablesite.net because of the hard drive issues (And because their name says reliablesite nah just kidding ).

A bulk of my servers are still hosted at quadranet. I rarely had any issues and if I do need support they really respond fairly quick. When I say I rarely had any issues I mean really rare because most of my servers are running for years without downtime.

Fast forward a few years later, I moved my critical services back to quadranet because I love their service. business has slowed down so I need to cancel some servers because I just don't need them anymore.

And then here comes 2020 and the pandemic. This is the year that it really went bad maybe because of the pandemic and the support engineers are not allowed to visit the DC, I don't know.

But quadranet's network has been really bad. Frequent lost of connection. Q4 of 2020 they had an un-announced maintenance on their network which lasted for hours. They said it was announced but I never received any email so whatever. And then another maintenance. Despite the maintenance network is still.. well "Shi*ty.

I cancelled some servers and move my services to another provider. I still keep some server just because I still trust them.

And network is down again.

I cancelled a few servers again. They even offered me a free 1 month service just to keep the service. which I declined.

And now 2021 network is still spotty. frequent disconnections here and there.

I opened another ticket asking them if there are issues with their network again. And you know what the support did? He rebooted my server without any warning. WTF!!! I mean yeah when you have a problem with your PC and you call for support sometimes they would ask if you turned it on and off already?
But why wont you ask me first if its ok to reboot it.
I can SSH just fine to the server so the server is fine its just the network is having issues. rebooting the server wont fix your network.

And they said it was blah blah blah that their system noticed it is not responding.
I cant copy paste their response anymore because you know what they did?
They fluffing deleted my support ticket.
When I asked why? They said it was a mistake. Really? Their delete button has no confirmation that you want to delete a certain ticket?

I completely lost faith on quadranet now. So I moved some services again and requested a cancellation. And after reviewing my services. I found out that the server that I cancelled which they offered me a free month of which I CLEARLY declined is still there and I got billed this January.

I sent a ticket asking for a refund to a server that I am no longer using which I already asked to be cancelled which they did not. (They can clearly see that on the bandwidth logs)
I believe it is not my fault if they did not cancel it. I mean I asked for a cancellation. They offered a free month. I clearly declined. Now whose fault is it if the server was not cancelled?

Well now I am scared because I am still on the phase of moving my services to another host.
I am afraid because they might just delete my servers and say it was a mistake too. Maybe I'm just paranoid.

So my rating?

Support 2/10 - I am still generous here. because I know they are trying to do it right. Its just not enough
Service 4/10 - I believe I reviewed them before and gave them a 9/10 but it is down now.
Value 3/10 - Prices have stagnated. There are better offers now out there.

Will I recommend them? For non critical services I still might use them but if you want a better service just look elsewhere.

Its like 10 years of hosting and its sad that it must come to an end like this. Thanks to Dustin whose always been there to accommodate my requests at Quadranet before (https://www.webhostingtalk.com/member.php?u=252125) I dont know what happend but since Dustin was gone it was never been the same at quadranet. Lol maybe just a coincidence or maybe there is a story behind it.

I posted a TrustPilot review a few days ago describing my recent experience with Performive/Total Server Solutions. I have summarized that review here because I have benefitted from honest WHT reviews and feedback over the years which have helped me find great services as well as undesirable services to avoid. I'd like to repay the favor.

I was a big fan of Certified Hosting. I signed up for a budget dedicated server with them in 2011. The signup/setup was smooth and speedy, their data center speeds were superb, and their tech support was fabulous. In late 2018, Certified was acquired by Total Server Solutions, now called Performive. It wasn't long before tech support went downhill. Since then, I've had to contact TSS/Performive repeatedly about downtime and other problems that kept popping up every few months and never seemed to get resolved. However, I dreaded the chore of finding a new server host and migrating to another machine, so I grit my teeth and dealt with it.

On 03/12/2021, I was auto-billed by Performive for my customary six months of prepaid service at my negotiated rate of $75 a month. As usual, they charged $450 to my credit card. However, a month later, a guy I'd never heard of blasted into my inbox declaring himself to be my new sales rep and spouting dire warnings that my server had reached its "end of life," I was in breach of various banking compliance laws, a terrible security meltdown could happen at any moment, and I MUST upgrade my server immediately!!! I knew where this was going, and my suspicion was confirmed when Performive DOUBLED my monthly rate and demanded that I sign a 36-month contract at this new, inflated rate. They also switched me from managed to unmanaged and wanted to upcharge me to make the server managed again.

To be clear, this was completely unacceptable. I stated that the time to re-negotiate a six-month prepaid rate is BEFORE I've been charged and paid in advance, not a month later. Moreover, Certified had agreed to keep my server hardware and software up-to-date, and if TSS/Performive had allowed it to become an antiquated piece of junk with gaping security vulnerabilities as they claimed, the liability for that was on them. Nevertheless, I was given until May 31 to accept the mandatory upgrade and doubling of my monthly rate, which I declined. I agreed to vacate the server by May 12, the end of my second prepaid month, which left a $300 credit for the four prepaid months which Performive declined to provide.

I spent ten sleepless nights finding a new server hosting firm and migrating my web content, which I didn't plan on doing at a very difficult time of health and other personal issues. But I got it done and vacated Performive's server on schedule. Since then, I have sent multiple emails to their Billing and Sales departments asking that my $300 credit be promptly refunded. ALL of those emails to both departments have met with dead silence. Adding insult to injury, Performive emailed me three robo-surveys asking "How Are We Doing?" This is such a demeaning and insulting way to treat a 10-year customer.

Last Friday, I sent another refund demand, which I expect Performive's missing-in-action billing department and sales staff will again ignore. So, when my June 4 deadline to refund my $300 credit passes, I'm wondering if my 30-day Notice of Intent to Sue will bring another robo-survey asking, "How Are We Doing?"

I have been hosting my sites on my current hosting company for 7 years. TBH, I am happy with them most of the time.

Since they were sold to another company, the tech support is getting worse. Each time it takes a long time for them to figure out what's going on. They always said the problem is on my side. But it turns out all the issues I complained locate on the server side. I had enough with those offshore tech support.

The second thing is: on my current plan, the server blocked a lot of proxy/Tor access, maybe for anti-spamming or whatever. And host-tacker shows some "HostNotFound" results, which I have not seen it from my friend's sites (we both run the same type of sites). So I lost some traffic as well.

That's why I am thinking to move my sites out.

My site is not big. Currently, I have 2500-3000 unique visits/day, and bandwidth/m is about 700 GB. I am thinking to try a dedicated server plan this time. Then I will have the faster page loading speed, which means better SEO, I guess? Hopefully I can get more traffic and more visits. And I won't get bothered by bad neighbors any more.

I checked a few dedicated plans, can you tell me what these mean? esp WAN uplink and LAN Uplink? Should it be included in total bandwidth?

1,000 Megabit WAN Uplink
1,000 Megabit LAN Uplink
25,000 GB Included Transfer

I read some articles about Dedicated IP vs Shared IP. It seems Dedicated IP is better than Shared IP. But for a small site like mine, do I really need a dedicated server?

I am thinking of mojohost as some friends recommend them. Do they have a coupon or I can negotiate with them for a discount?

Any advises are appreciated.

Im looking for a dedicated server host with a tier - 1 ASN on their infrastructure. does anyone have any leads for this?

Hi.

I have been using the NovoServe 10Gbps server for 4 months. I try to reinstall new OS (ubuntu or debian) with their Automatic OS installer.
It never works. I have to open support ticket and wait for 1-3 days. They always tell me there is a bug . will fix it soon for 3 months.

My question is, is anyone using NovoServe server and can use their Automatic OS installer?

I plan to buy more servers. Is there other provider recommend for a similar price to them?