Rapidswitch slow network

Anybody else have servers at WebNX that noticed really slow network throughput from their Utah DC to East Coast NA? So far this has been happening with us for a few days now and support has always said there was no issue with their network, there was just a DDoS and they rerouted traffic. But seems for me its not.

I tested from multiple VPS I have from locations like NY (colocrossing), Canada (OVH), FL (DediPath), SG (Leaseweb), and a multitude of others, all with varying result but bottom line was its unstable. For example, trying to download their network test file (https://mirrors-ogd.webnx.com/test/1gb.bin), it would all yield something really low from 100KB/s to 2MB/s. Occasionally I would hit 20MB/s at my SG server, but only for some time. Tested it with my LA server (colocrossing), this one is good, about 30MB/s.

Tried to do a lot of iPerf3 tests as well, with just similar result with conclusion that its extremely slow.

Just want to know if I am the only one experiencing it.

Anybody else have a server hosted in the ReliableSite NYC Metro datacenter and experiencing upstream bandwidth issues (upstream from your server, meaning clients downloading from your server)? In the past 2-3 days I've only been able to get ~3MB/s upstream (downstream is unaffected, I can still saturate the Gbps connection).

So then I tried ReliableSite's own speedtest links for each of their own data centers, posted he https://www.reliablesite.net/network/

http://nycmetro-speedtest.reliablesi...000mb.test.zip
http://miami-speedtest.reliablesite.net/1000mb.test.zip
http://los-angeles-speedtest.reliabl...000mb.test.zip

And I get the same bandwidth differences:

NYC Metro: ~3.5 MB/s
Miami: ~116 MB/s
Los Angeles: ~40 MB/s

These speeds are while running wget from the URLs above to a VM in Azure US East 2.

Can anyone else confirm that they see slow speeds with NYC Metro?

Hello Evey one
plz, be careful with the fraud server company.
30 % packet loss only 6Mbps speed you will get the whole operation to manage by one network admin.
mostly at night, he is out of the office.
support hardly picks the phone or reply any ticket.
sales are the same no reply at all .

Server Location: Johannesburg Ip address - 172.107.93.10 .
this speed test IP has more than 40 % packet loss.

Plz avoid this company

Hello,

I apologize if I'm not using the right terminology or if I am really new to this.

A few months ago, I started a website where people can upload short videos (50 MB max). Unfortunately, some users have complained that the upload speed on my website is lower compared to similar websites. The upload speed on my website only reaches 8mbps but the two similar websites have upload speed between 12-16 mbps. After talking to the host about the problem, they told me the following: There's still an issue which we'll be resolving in the future with our network that when there's a high latency between the server and the client the connection will slow down for some reason.

I have tested my website and the 2 similar websites from my home internet and the internet of several other friends, and I have seen similar results for the upload speed.

I am currently using a VPS from Scalahosting and their customer service has been amazing, but I do want to change providers as I would like my users to have a higher upload speed when uploading videos.

I wanted to see if anyone has any suggestions on what host I can use for either a dedicated server or a streaming server? I am really new to this so I would need a managed services. The budget is not a problem so any server with a high upload speed for the users will be good.

Any help would be appreciate it.

We are renting some servers in hetzner fsn (about 40) in different dcs with 10g connectivity. About 1 or 2 times in month we have network problems. 30 or 40 % of packet loss for one or two minutes.
It always connected to one datacenter . For example we have that problem with 7 servers in dc14 from 13:39:00 till 13:40:30 cest. Contacting support always leads to big works like additional logs, mtr and etc. We are losing a lot of time.
Hetzner support always says that the problem is on our side. But sometimes they propose to free exchange of server or server migration. But they never confirm problem on their side. That's all. We are using very different server configuration from kubernetes on bare metal to hyper-v vms with sql server. Most of our servers are amd epyc ax161.

The problems was really serious in December. We have constant problems (once a day) with all new servers in dc15. We resolved it by relocating servers to dc16 and problem disappeared for some months.

Currently we really don't know what to do. In march we had it 3 times with dc4 and dc13(not sure). Does someone has the problem? Can you advice hosting with great support and not very high prices?

I have been hetzner customer for past 2 years. i run online online academy (online classes), for which i am using bigbluebutton.
monthly Bandwidth consumption is <1TB.
Processor EV-3 4 cores 8threads
32gb ram ECC
1gb NIC
raid 1 3TBx3

my only purpose of having dedicated server was dedicated 1gbps port that can handle over 60 concurrent users.

Their support is good, network WAS good as well.
But now i am having alot of ping drops and distortions in my class from past 1 month.

i have contacted hetzner and they have said that their network is running fine.

I have done few checks and it shows

root@Ubuntu-1604-xenial-64-minimal ~ # speedtest-cli
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from Hetzner Online GmbH (144.76.12.109)...
Selecting best server based on latency...
Hosted by fdcservers.net (Frankfurt) [143.90 km]: 5.964 ms
Testing download speed........................................
Download: 727.16 Mbit/s
Testing upload speed..................................................
Upload: 278.80 Mbit/s

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| broadcom.home - 0 | 792 | 792 | 3 | 5 | 171 | 6 |
| 182.176.1.48 - 3 | 728 | 711 | 23 | 28 | 96 | 24 |
| 182.184.9.34 - 4 | 709 | 686 | 24 | 35 | 168 | 26 |
| 182.184.3.149 - 4 | 689 | 662 | 34 | 39 | 74 | 48 |
| 10.253.4.120 - 4 | 690 | 663 | 34 | 39 | 87 | 45 |
| 10.253.4.4 - 3 | 713 | 692 | 35 | 41 | 202 | 41 |
| decix-gw.hetzner.com - 3 | 716 | 696 | 145 | 152 | 214 | 170 |
| core23.fsn1.hetzner.com - 29 | 375 | 268 | 0 | 154 | 195 | 165 |
| ex9k1.dc10.fsn1.hetzner.com - 3 | 715 | 695 | 149 | 156 | 349 | 153 |
|static.109.12.76.144.clients.your-server.de - 3 | 735 | 720 | 149 | 155 | 304 | 168 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider



Hetzner is saying that problem is out of their network so they cant do anything.
what should I do? should i shift to other host in USA or Canada? My current server is germany.
can anyone suggest affordable host <50USD

Hi,

I'm currently looking for dedicated servers in APAC.

Specs I wanted:
- CPU: Intel i7/Xeon E3-12xx (Ryzen is much better)
- RAM: 32-64GB RAM
- Storage: prefer SSD, HDD is okay.
- Network: 500mbps or above (5tb/10tb).

My budget is around US$ 70-150/mo.

Yes there are several providers in the region, but there are some issues.

1. OVH
Their APAC servers seems to be sold out (Rise/APAC lineup)

2. Leaseweb
Requires business/entrepreneurship registration, but servers are for personal use/under my name.

3. PhoenixNAP
Servers are in stock, budget fits well, but their upstream & network routing does not fit with my users (and they're not in SG exchanges? eqx sg, sgix, megaport?)

Any suggestions? Thanks!

Hi,

I ordered an OVH server with 1GBPS unlimited.

When i put 800-900 MBPS the network starts to lose some packets.

Does anyone have any idea what this might be? I have already sent a request for help to them, but the support is poor.

Already checked cpu - hd - ram, everything ok.

I've used Hetzner on and off for the past 10 years or so. I'm currently part of a few different projects that are using Hetzner, with in total around 30 active servers at the moment, however in total across the years, I must have had around 50-60 servers with Hetzner.

Sales: 6/10
I've had limited contact with the sales team, simple questions are answered quickly and there is live chat for these types of questions as well. Sales responses are anywhere from a couple of hours to a full day. The only real issue I've encountered with sales or billing is the inability to remove the "flexi pack" charge. This was a surcharge that was later abolished for when you wanted to customise the hardware of the server, however clients with existing servers were still being charged this fee. When I requested this charge be removed from some of our servers, sales said that it would only be removed after we had the servers for 2 years. So the solution? Cancel the older servers and order new ones. This was a hassle to overcome some pointless inflexibility, although we ended up with newer/better hardware at a cheaper price.

Setup: 8/10
Setup times are usually within an hour or so. Customised servers typically take a couple of days. I've encountered 1 mistake, with incorrect hardware as they misread our setup notes, this was corrected within an hour upon being notified of the mistake.

Support: 7/10
Responses typically take 10-30mins, I believe the longest I've had to wait has been an hour. Support responses have been a little curt at times, but this could be due to the language differences, and these responses are in the minority. Failed hard drive replacements take around 30 mins upon being notified. A major downside is lack of any client side ticketing system, with everything having to be dealt with via Email.

Network: 8/10
All servers have a 1Gbps dedicated port by default, sometimes there can be issues maxing the port, but it's rare to see anything below 800Mbps when I've tested, although this hasn't been extensive testing. Stability has been good, there was a hiccup earlier in the year which resulted in some packet loss, although this didn't affect us very much.

Control Panel: 5/10
As I said, lack of a proper ticketing system is a major issue which I'm surprised hasn't been rectified yet. Other than that, their panel is pretty feature rich, with extra features like alerts/notifications, decent bandwidth graphs, power management, etc.

Pricing/Value: 11/10
Hetzner's value for money is completely insane. If budget is your primary concern and you need an unmanaged provider in Europe, I don't think you can do any better.

We signed up with Nforce in April 2019, currently just have a single server with them, although if we need another server with similar requirements in NL we'd definitely be using Nforce.

Sales: 10/10
Very friendly and flexible, they were more than happy to work with us to find a solution for our needs and budget requirements. We went back and forth over a couple of days, responses were usually within 30mins or so. We ended up with a nice discount and all of our goals/needs met.

Setup: 10/10
Our server is in Dataplace Nedzone, the server was quite heavily customised and setup took less than 12 hours after payment was made, and that included a fraud check. All hardware was as quoted and everything was properly setup and configured, and worked as expected.

Support: 9/10
The only tickets we've had to create in the 1.5 years we've been with Nforce have been for upgrades. Ticket responses and subsequent replies are typically around 5-15 mins. Support staff have always been friendly and have perfect English. One thing that I'm a massive fan of is the ability to order upgrades directly through support staff, without having to go via sales. This speeds up the process massively and also means you can upgrade hardware outside of sale's business hours.
There was an issue with a recent hardware upgrade and it took longer than expected. We were kept updated and the whole process was resolved within 90mins, from starting the hardware upgrade, to discovering the problem, to the problem being resolved.

Network: 10/10
We have a 10Gbps port and can max it at any time day or night without any problems. Network has been rock solid, downtime has been zero and we've witnessed no packet loss.

Control Panel: 7/10
Like with many hosts, Nforce has a separate management and ticketing system, this causes things to be a bit disjointed and a bit user unfriendly when dealing with tickets. Additionally it would be nice to have some extra features within the management panel like bandwidth alerts, and some basic automatic monitoring options.

Pricing/Value: 9/10
The default pricing if you go through the wizard on their website is a bit on the high side, but after talking with their sales we were very pleased with what we ended up with. Factoring in the service we've received, I'd say the value for money has been very good.