my service is problem

helo
anyone face similar issue like me the dedicated server suddenly completely down.. after some complaining to the support.. all raid disk cant access and no partition on it..
and one if their support said the disk is pulled due do child porn.. no warrning.. no information and suddenly they act like that. if i ask more detail which ip and domain , they cant answer it and dont want to give more information..
really funny about this big NAP company .. i suspect that my server accidentally removed by their system.

at first i suspend network or hardware problem.. mode investigation make me more confusing because their support seems do not say the truth ..

Hello.

after of we install CentOS 8.4.2105 and BEFORE of install cPanel:
PHP Code: [root@pepsi]# systemctl --no-pager -l restart network.service
[root@pepsi]# systemctl restart network.service
[root@pepsi]# 
after of we install cPanel 96.0 (build 9):
PHP Code: [root@pepsi]# systemctl --no-pager -l restart network.service 
(the connection to server DEAD, not exist response, result, "second line")

I believe the most important file aboout netwrok service is Code:

/etc/sysconfig/network-scripts/ifcfg-eth0

and this is the content: Code:

DEVICE=enp2s0
ONBOOT=yes
BOOTPROTO=none
IPADDR=My.Ip.Public
PREFIX=32
GATEWAY=Ip.For.Customers
DEFROUTE=yes

IPV6INIT=yes
IPV6ADDR=Ip.For.Customers::2/64
IPV6_DEFAULTGW=fe80::1
IPV6_DEFROUTE=yes

please some idea about how we can fix the error?



in forms cPanel nobody reply, perhaps because MODERATOR reply "open ticket", and yes, we open ticket but:


The answer from cPanel support:


"""We are not able to assist with networking configurations, the networking configuration of your server is not modified or configured by cPanel/WHM this would be best performed by your host/data center or a qualified systems administrator. BYE."""


The answer from ISP support:


""" We give to you TEMPLATE of CentOS 8, if you connect in begin, then NOT IS our problem. Reinstall template. BYE. """

oneprovider.com

This is based on my experience buying & using dedicated server at oneprovider.com

Following points make this host a perfect AVOID case:

1. No proper communication - you will not get answer when your server will be ready, just keep waiting

2. No Phone support at all - this is the worst thing to face as a client. No Telephonic support at all. Even for the greatest issue like server down, you have to raise ticket and start praying almighty.

3. Chargeable support - They have 2 paid support categories and to promote them, regular customers are treated in the worst manner.

4. Unreasonably Longer time to respond tickets - For server outage, network failure, their support took more than 8 hours to respond and again, they simply asked some choices and once you make one, another 8-10 hours.

5. IP issue - If for any reason, your server is to be replaced, they are unable to provide you same IPs even for same location ! Hence, DNS propagation and all will be the headache for clients.

6. Unfriendly Refund Policy - I have NOT received refund yet. For their own faults as well, they are not willing to refund customers. Rather, they want to make proportionate refund. They considered Time wasted on their support tickets as services used by customer!.

In nutshell, at oneprovider - Dissatisfaction Guaranteed!

I can also provide tickets' snaps in support of my views above.

You are advised in your own interest to AVOID crappy host oneprovider for any serious work.

We are renting some servers in hetzner fsn (about 40) in different dcs with 10g connectivity. About 1 or 2 times in month we have network problems. 30 or 40 % of packet loss for one or two minutes.
It always connected to one datacenter . For example we have that problem with 7 servers in dc14 from 13:39:00 till 13:40:30 cest. Contacting support always leads to big works like additional logs, mtr and etc. We are losing a lot of time.
Hetzner support always says that the problem is on our side. But sometimes they propose to free exchange of server or server migration. But they never confirm problem on their side. That's all. We are using very different server configuration from kubernetes on bare metal to hyper-v vms with sql server. Most of our servers are amd epyc ax161.

The problems was really serious in December. We have constant problems (once a day) with all new servers in dc15. We resolved it by relocating servers to dc16 and problem disappeared for some months.

Currently we really don't know what to do. In march we had it 3 times with dc4 and dc13(not sure). Does someone has the problem? Can you advice hosting with great support and not very high prices?

I have some servers at Hivelocity, since 2017.

No network problems, 100% uptime, excellent hardware and support.

Yesterday, after 2 or 3 years, one of the backup disks on one of my servers, failed.

I opened a ticket asking how to change to a new HDD. To my surprise, the support offered the possibility to clone the disk to try to recover the data. Despite being a backup disk, it would be good to recover, as I had left some old accounts there.

Then they removed the HDD and cloned it in 3 hours, for a new HDD. And it worked! all recovered data. Of course, it will not always be possible to recover, it will depend on the problem that the HDD presents.

And during the whole process, the Hivelocity support team was very active, I scheduled to shut down the server after 7PM (so they can insert the new drive) and minutes before they wrote saying "we are ready to install the new HDD, you just have to shutdown the server". Never, but never, have I seen this type of concern with the customer, in the datacenters where I have been. I'm in this market this 2004, I had servers at The Planet, Layered Tech, Host Dime, LiquidWeb, and so many others that don't even exist anymore.

I've had servers in other companies, which were managed, and I didn't have support like that. My servers at Hivelocity have no management, but they go beyond what was expected, gave me all the support from beginning to end of the process, offered the data recovery service for free and even warned that they will save the old HDD for a week, for any emergency.

Thanks Hivelocity, I only have one thing to ask: keep it up, "this is the way".

I'm looking for a low-end dedicated host that is slightly better than Nocix (e.g. ~2x cost with better service). I've been with Nocix/Datashack for quite a while with various servers, and they very nearly offer exactly what I need: low cost, good hardware, plug in the server, keep it plugged in, keep it running, keep the network connected, generally don't screw things up hardware-wise. Unfortunately, they do have quite a few problems (random outages, bad UPS, network goes bye-bye, etc.) and also very frustratingly they generally handle these outages very badly (don't announce or acknowledge them, don't respond to tickets in good time, support staff aren't familiar with basic network tools), and also don't fix the things they screwed up or provide any way for me to fix them (no IPMI/KVM, support refuse to to tell me what's on the screen when the server won't boot after their blown UPS / 'redundant' power failure messed up the bootloader, etc.).

Question: who is slightly better than Nocix? Similar low-end focus, but with slightly better service, though not e.g. 10x more expensive? Preferably with IPMI/KVM. Ideas sought!

We're looking for a managed dedicated server in NL or DE DC,
We have read much praise in here for Hivelocity but we checked their managed plans and amazed to see that they do not offer any support in cases where FFMPEG or 3rd party scripts are involved.
We need support whenever anything happens where our tech/dev isn't capable enough to solve the issue. As an example of such tech challenge that we would need to have covered by the managed hosting is issues that relate to diagnosing network package losses that are noticed when using a custom Google Cloud Translation API. In such case we wouldn't want to get told 'We can't support you because you're using 3rd party CMS/Software'

We're used to managed dedi hosting in US and have never had any such issues where support aren't taking care of everything. We need to understand who in NL or DE does provide such services?
We do not need support often but when do we we want a sysadmin on the other end who isn't just trying to avoid supporting based on some weird T&C.
Usually over a year we may need 5 hours of support, so during these 5 hours we need just full support and dedication from the support staff as rest of the year the payment for the services has been more of an insurance payment.

I have been trying to find server admins for a Cpanel dedicated machine.

I find my experience has been the following in the last few years.

1) CHEAP -- great if nothing is needed. Low skills, low service. Outsourced to 3rd world countries. Only really available to do work during flip-flop hours (I am in USA). Never worth it in the end.

2) Affordable with either

a) GREAT service and low skills (still outsourcing to cheap freelancers?)
or
b) Poor service and low skills

3) Individual, who's pricing changes, availability changes, or business communications are not fully professional.

Is there anyone out there that has GREAT SERVICE and DECENT Pricing? or do I just need to bite it and pay $200 a month (twice the cost of the server lease) for decent administrative services?

My most recent and present experience is with a provider here from WHT. They are in the EU. Their reps log in from Germany and Greece. Usually in the US daytime, work is not done.

They told me they were UNABLE to repair the Kernel. Somehow, a previous admin had installed kernalcare and they claim it was removed and now causing errors in csf/lfd. (they didn't know how to fix it)
My only solution was to reinstall os or buy a New server from them.

Let me add, they were very pushy on how "old" my machine was and that was the reason support was slow.

they had problems backing up the system and couldn't guarantee it would work right again unless I bought anew server from them.

I didn't, they are in the EU and I am in the US, so not worth the GDPR compliance hassles.

So Did the reinstall with my DC.

Guess what, same problems...and more. For days. Their "pro-active" admin didn't catch these errors. I had to report them. eventually many of them got them fixed.

Except now, most sites are NOT working properly.

Basic things like .htaccess file and default.htm not recognized and working.

They told me because there are so many possibilities of php/configurations, we need to go through every site and test every function, then let them know, site by site, issue by issue.

Except they all worked fine before...

I have lost a LOT OF TIME and MONEY with this.

So, now, once again, looking for a company that can work with CPANEL and not blame the last admin or the server on their inability to manage it.

Anyone else have this issue?

how did you resolve it, just keep trying and trying, month after month with company after company?

Normally, I would just go with a dedicated machine that came with management. I didn't have these problems when I did. But the servers cost 3 times as much.

I guess I am asking, am I missing something or Is this just part of saving money on a dedi? No way around it except to just pay for the topline?

Hello. I just wanna make a review about NetDynamics24.
I was looking around for 1-2 weeks to find a good Dedicated Host and after 10-20 message here on WHT with NetDynamics24 (me being a pain in the ass) I decided to choose them!

I haven't had any problem at all with my server or the customer service at all! I sent a ticket fast about reinstalling my OS quick and the support team responded quick and it was reinstalled fast!

I think I have been using the server for about 1 week and no downtime, quick good support and very friendly

Just wanted to post my terrible experience with W3Space.

They offer absolute ZERO customer support and ignore all tickets.
They claim 24 hour server delivery on their website. So, I ordered a dedicated server from them for $150 on May 18th (over 3 weeks ago).
After a few days of nothing happening, I opened a ticket asking if there's any ETA on delivery. Silence. No response. No, sorry we're out of stock and expect new servers soon. Absolutely NOTHING.
So, after just over a week of no answers I did the only thing I could and opened a Paypal claim.
I also opened a ticket telling them I no longer need the server and to cancel my order. This ticket of course was also ignored.

They still didn't bother to answer. As we all know Paypal claims take some time. After escalating, they had until today to respond.

So, today, last day to respond to the claim, I magically receive server details. No apology. No sorry for being late. Just an email with server details and ticket closed.

Needless to say after 3 weeks of waiting I've already ordered the server elsewhere don't need it anymore. So I have to wait to see what Paypal decides, as I'm out $150 and 3 weeks late received a server that I no longer need and requested multiple time to cancel after failure to deliver or respond to any tickets.

Surprise surprise... they're not answering those tickets either. The only thing they bother to answer is the Paypal claim.

If you want to waste money and get zero customer service. These guys are the place to go.
Otherwise, steer clear. Still waiting to see what Paypal decides now that they've provided them with server information 3 weeks too late.