OVH support is close to non existing

Hi,

I received some tickets from clients hosted in the old server that says have a problems when try to send emails.

I did some tests and when send email to some accounts I received this warning:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

info@receiver.com
retry timeout exceeded
Reporting-MTA: dns; nameserver.domain.com

Action: failed
Final-Recipient: rfc822;info@receiver.com
Status: 5.0.0
From: info@sender.com
To: info@receiver.com Too I checked "Email Deliverability" in WHM and appear this message:

-DKIM: The system failed to complete validation of nameserver.domain.coms DKIM because of an error: (XID z736ms) DNS query (default._domainkey.nameserver.domain.com/TXT) timeout!
-SPF: This system does not control DNS for the nameserver.domain.com domain and the system did not find any authoritative nameservers for this domain. You can install the suggested SPF record locally. However, this server is not the authoritative nameserver. If you install this record, this change will not be effective. Contact your domain registrar to verify this domains registration.
-PTR: The system failed to complete validation of nameserver.domain.coms PTR because of an error: (XID 958s2v) DNS query (IP.in-addr.arpa/PTR) timeout!

The server where I have the DNS work correctly. Why happens this?. How can I solve him?.

Thank you very much for your suggestions. Have a nice day.

We are searching for an alternative provider for dedicated hosting
I saw someone here saying good things about ioflood and they replying

I sent them an email, got the following automated reply

A sales associate will get back to you as soon as we can with an answer to your query. We strive to reply as quickly as possible, and normally provide our fastest service during regular business hours (10am - 7pm Monday-Friday PST).

I added to points and got another automated from their support email..

That was EARLY Wed

Today, late THU and still no reposone, not from sales nor from support.

Are these people serious?! Seems a one man show?!!

Such a waste of time (to wait for them)..

Hello guys, I don't know if it's a problem or it's normal in ovh, I created an account and paid for a server in OVH so far so good, they sent me an email requesting documents to validate the account (ID and invoices in my name) I sent them to all, but I still did not get a response from them, 3 days have passed and I am still waiting, send the documents on Thursday afternoon...

I am afraid because they have already taken the money from my credit card, in my bank figure OVH pending/retention

It's normal and need to wait more longer or I should worried?

Sent from my Moto Z2 Play using Tapatalk

Been a customer of ServerComplete since mid 2017, service was great until a few months ago when I started to have issues sending emails due to their SMTP filtering simply not working or never delivering the email to the mailbox of the recipient. Lately I've also been having issues with them expiring the cPanel license that's ordered through their customer portal and taking longer and longer to active it once again so that cPanel can continue working. Currently have 2 unanswered tickets that have been open for over 15 hours at this point and their ticket page in said customer portal states the following "Our Technical Support department should be utilized for all issues outside of emergency and server outage issues. Our Technical Support team is available 24/7 and on average, you should see a response to your issue within 12 hours.", the lack of communication and action is quite disheartening and frustrating.

I've been trying to contact them for the last month via support tickets, their online chat, and I also called in by phone call to reach their billing department, and left a voicemail, no response.

After multiple non-responses for WEEKS, I ended up powering it down and asked for it to be either reduced, or canceled in lieu of not able to reduce the price.

Now I see that I'm still getting new charges for $308 for a basic E3 server that I haven't been using for 6 months anyway and has been powered off. I've exhausted all private channels with them so thought I'd ask here for advice, or if I should ask my bank for help.

But, it all seems very strange, and avoidable. I wanted to keep giving them business and possibly redeploy a node here, but just at reasonable-market rates. I've had this node a very long time, it was acquired by them after staminus/tss. I've been a quiet customer since I haven't been using the system anyway.

Hello,

I've really strange issue with this careless company called Hetzner,

I've server with them for shared hosting, there was abuse for one site on it and they sent me mail to resolve this abuse in only 1 hour or they will block the service for the main server ip .

I've seen this mail after 2 hours, when all of my clients sites has been stop working , I checked my E-mail and i got this message on junk mail (no problem till now)

Then, I've sent reply to Hetzner abuse department, that i have solved this abused issue and deleted the abuse file from my client hosting site,

They didn't reply me for long hours, and keep blocking my main server ip which makes all my clients sites down !!

After that, i sent message to support, Hetzner support replied me with very strange reply !!

Please note that it's 02:20 CET Saturday morning. So currently there's no one available I regret. Most likely they will be back in office by Monday 08:00 CET.

They want me to wait more than 2 days with server down because they blocked it and went to the weekly vacation !!!

How Hetzner imagine the clients can wait more than 2 days with all sites down ? Could a company that respects its customers block server for 2 days till there employee ends the vacation ?

Do you think that clients can trust you again after making them losing there business ?

What is the regret that your company gives ? Does Hetzner really respect its clients ?

It's very bad experience with Hetzner

Hi guys,

i am looking for a server provider that has good and fast support.
i currently have a Ryzen 5 3600 server it's not powerful enough. Support is taking days to reply thus i am looking to move asap.

anything other than hetzner please.

regards

Great ping to their servers, but absolutely terrible support. I always get responses like "everything is working fine" and vague unhelpful half-instructions, which clearly shows they do not understand the problem. And the hallmark of such level of support is anonymity. Emails are signed by "the team". I wrestled with them for 2 days, but was unable to get access to IPMI. Canceling now. Let's see if they get difficult with a refund.

Just wanted to post my terrible experience with W3Space.

They offer absolute ZERO customer support and ignore all tickets.
They claim 24 hour server delivery on their website. So, I ordered a dedicated server from them for $150 on May 18th (over 3 weeks ago).
After a few days of nothing happening, I opened a ticket asking if there's any ETA on delivery. Silence. No response. No, sorry we're out of stock and expect new servers soon. Absolutely NOTHING.
So, after just over a week of no answers I did the only thing I could and opened a Paypal claim.
I also opened a ticket telling them I no longer need the server and to cancel my order. This ticket of course was also ignored.

They still didn't bother to answer. As we all know Paypal claims take some time. After escalating, they had until today to respond.

So, today, last day to respond to the claim, I magically receive server details. No apology. No sorry for being late. Just an email with server details and ticket closed.

Needless to say after 3 weeks of waiting I've already ordered the server elsewhere don't need it anymore. So I have to wait to see what Paypal decides, as I'm out $150 and 3 weeks late received a server that I no longer need and requested multiple time to cancel after failure to deliver or respond to any tickets.

Surprise surprise... they're not answering those tickets either. The only thing they bother to answer is the Paypal claim.

If you want to waste money and get zero customer service. These guys are the place to go.
Otherwise, steer clear. Still waiting to see what Paypal decides now that they've provided them with server information 3 weeks too late.

Yesterday it took Hivelocity several hours to respond and resolve a support issue their excuse was that they had a skeleton crew and lots of problems.

OK it was eventually solved and they said sorry...

But again today a similar support issue happened and several hours later no solution and only a brief message that they were working on it...

I have emailed a number of times over the past few hours with no response at all.

Is anyone else having support issues?

I wonder what I should do now...?

If they know that they are having problems you would think they would call in managers to help resolve it.